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This Regulatory Bulletin explains approved providers’ responsibilities relating to COVID-19 vaccinations and infection prevention and control. It details how the Aged Care Quality and Safety Commission (Commission) is regulating these responsibilities and responding to providers found to be non-compliant.

Regulatory Bulletins,
RB2024-24 cover image
Publication date

This fact sheet explains the role of residential aged care providers in providing access to voluntary assisted dying (VAD) in their service. We explain their responsibilities and obligations when a person in their care is thinking about, or wants to access, voluntary assisted dying.
 

Fact sheet,
voluntary assisted dying
Publication date

Use this checklist to ensure you allocate time, at least annually, to review the procedures you have in place to ensure you are meeting your provider governance obligations.

Provider governance checklist  (PDF  827.13 KB)
Tool,
Provider governance image
Publication date

This aged care financial reports calendar details due dates and auditing requirements for 2025 reports.

Poster,
2025 calendar financial and prudential image
Publication date

Joint letter on Winter outbreaks to Board Chairs, Residential Aged Care Providers from the Chief Medical Officer, Professor Paul Kelly and Commissioner Janet Anderson PSM. 

Letters,
Joint letter on Winter outbreaks to Board Chairs, Residential Aged Care Providers from the Chief Medical Officer and Aged Care Quality and Safety Commissioner
Publication date

In this kit you will find a range of promotional resources, including social media posts and tiles, and a newsletter article to help you promote our latest complaints report, 'Complaints about aged care home services – Insights for people receiving care (July-December 2023)'.

Guides,
Complaints stakeholder kit image
Publication date

This report is specifically for people receiving aged care and focuses on the experience of those using home services through Home Care Packages or through the Commonwealth Home Support Programme.

The report aims to help people to understand what to expect from their home services provider and sets out what to do if things are not going the way they want. The report includes information about aged care standards, data collected from thousands of complaints and useful tips for people receiving care.

Report,
Complaints about aged care home services – Insights for people receiving care July-December 2023
Publication date

National Aged Care Provider Conference 2024. Closing Plenary: Bringing it all together – closing plenary with Commissioner Janet Anderson PSM, First Assistant Secretary, Quality Assurance, Department of Health and Aged Care Amy Laffan and pre-conference workshop representatives  

Presentations,
Plenary session
Publication date

National Aged Care Provider Conference 2024. Parallel session 3: Governing bodies working with older people in the design of their care (CHSP). Presentation by Janet Anderson, PSM Commissioner.

Presentations,
Governing bodies residential - chsp
Publication date

National Aged Care Provider Conference 2024. Parallel session 3: Governing bodies working with older people in the design of their care (Home services). Presentation by Executive Director, Approvals and Serious Incident Notifications Ann Wunsch, ACQSC.

Presentations,
Governing bodies - home
Publication date

National Aged Care Provider Conference 2024. Parallel session 3: Governing bodies working with older people in the design of their care (Residential services). Presentation by Louise Macleod, Aged Care Complaints Commissioner, ACQSC.

Presentations,
Governing bodies residential
Publication date

National Aged Care Provider Conference 2024. Parallel session 2: Strengthened Standards – what to expect and how to be ready (Residential Services). Presentation by Deputy Commissioner, Sector Capability and Regulatory Strategy Lisa Peterson PSM, ACQSC.

Presentations,
Strengthened standards residential
Publication date

National Aged Care Provider Conference 2024. Parallel session 1: Provider registration unpacked - registration and renewal (Home services). Presentation by Anthony Speed, Executive Director, Quality Assessment and Monitoring, ACQSC.

Presentations,
Provider registration - Home
Publication date

National Aged Care Provider Conference 2024. Parallel session 1: Provider registration unpacked - registration and renewal (Residential services). Presentation by Louise Macleod, Complaints Commissioner, ACQSC

Presentations,
Provider registration
Publication date

National Aged Care Provider Conference 2024. Towards excellence - aged care on the move, address and open forum by Janet Anderson, PSM Commissioner.

Presentations,
Conference opening address
Publication date

The strengthened Quality Standards pilot project final report outlines key insights, findings and lessons learnt from the pilot audits. The report will direct future work to be undertaken by the Commission in preparation for implementation of the strengthened Quality Standards and new audit methodology.

Report,
Pilot report
Publication date
Poster,
To dip or not to dip huddle poster thumbnail