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Resource Type
Fact sheets

A fact sheet outlining the new Aged Care Quality Standards.

This resource is not available to order.

 Image of Aged Care Quality Standards PDF

Resource Type
Guides & Handbooks

This guidance on the Serious Incident Response Scheme is for residential aged care providers. The Scheme comes into effect on 1 April.

Australians have a right to live free from abuse and neglect as a matter of human rights, current law and reasonable community expectation. These rights, which do not diminish with age, include the right to live dignified, self-determined lives, free from exploitation, violence and abuse. In addition, consumers of Commonwealth-funded aged care services have specific rights and expectations for safe and quality care and services. 

Image of Serious Incident Response Scheme Guidelines for residential aged care providers

Resource Type
Media (Videos, CDs etc)

The Serious Incident Response Scheme (SIRS) is launching on 1 April 2021. The Aged Care Quality and Safety Commission is helping the aged care sector to prepare for the introduction of the scheme with information and resources and is hosting a series of webinars about the scheme. This first webinar provides an introduction to SIRS and the importance of incident management systems.

Click on the video below to watch a recording of the webinar. 

Image of Aged care Commissioner Janet Anderson speaking at the The Serious Incident Response Scheme (SIRS) webinar #1 - 25 February 2021

Resource Type
Fact sheets

This fact sheet provides guidance to providers of aged care on an effective incident management system, the Serious Incident Response Scheme (SIRS). The Serious Incident Response Scheme (SIRS) is a new initiative to help prevent and reduce the risk of incidents of abuse and neglect in residential aged care services subsidised by the Australian Government.

Image of What is an effective incident management system? Serious Incident Response Scheme Factsheet

Resource Type
Fact sheets

This fact sheet provides guidance to providers of aged care on the Serious Incident Response Scheme (SIRS), a new Government initiative to help reduce the risk of abuse and neglect for people living or staying in a residential aged care home. Australians have a right to live free from abuse or neglect. The SIRS will strengthen aged care systems to reduce the risk of abuse and neglect. It will also help to build providers’ capability to respond to serious incidents promptly and decisively, and to ensure that aged care consumers have the support they need.

Image of What is the SIRS? A fact sheet for aged care providers thumbnail

Resource Type
Fact sheets

This fact sheet provides updated information for providers of aged care on effective infection prevention and control capability. This is critical to the safe, effective delivery of personal and clinical care in aged care. This is particularly the case during the coronavirus COVID-19 pandemic.

This fact sheet includes information on:
- What is the infection prevention and control (IPC) lead?
- What are the requirements of the IPC lead?
- Where can I find out more about the requirements and timing of implementation of the IPC lead(s)?
- Which approved providers need to appoint an IPC lead?

Image of Infection Prevention and Control Leads: Updates for providers thumbnail

Resource Type
Media (Videos, CDs etc)

On Thursday 10 December 2020, 5:00 pm-6:00 pm AEDT the Aged Care Quality and Safety Commissioner Janet Anderson hosted a webinar on the recently released new outbreak management planning in aged care guide for aged care providers.

Image of Outbreak Management Planning in Aged Care webinar thumbnail

Resource Type
Guides & Handbooks

Practical guidance to support COVID-19 outbreak management planning and preparation in residential aged care facilities

Image of Outbreak management planning in aged care guidance thumbnail

Resource Type
Media (Videos, CDs etc)

This short video explains how to assist residential aged care providers to support their workers, care recipients, families and visitors to prevent, prepare for and manage outbreaks of COVID-19. 
 

Image of Outbreak Management Planning short video inforgraphic

Resource Type
Fact sheets

This fact sheet provides information on supporting partnerships in care safely while COVID-19 remains an ongoing risk. It will assist aged care providers work with partners in care and establish new partnerships. What is a partnership in care? This person-centred approach recognises an existing relationship and establishes an agreement between the resident, a partner in care, and the residential aged care service. Where a resident chooses to have a partner in care, that person may be involved in the delivery of services to, and the day-to-day care of, a resident.
 

Image of Partnerships in care Supporting older people’s wellbeing in residential care thumbnail

Resource Type
Brochures & Posters

The Storyboards and User Guides for this series are combined into one resource. To support the aged care sector, the Commission has developed a range of storyboards that are designed to illustrate key behaviours and priority issues. The storyboards are particularly helpful in supporting people whose English or literacy levels may be a barrier when it comes to accessing content and are relevant to all providers and consumers, their families and representatives across the aged care sector.

'Minimising Restraint in Home Services' storyboard and user guide

Image of   'Minimising Restraint in Home Services' storyboard icon - cartoon

Resource Type
Brochures & Posters

To support the aged care sector, the Commission has developed a range of storyboards that are designed to illustrate key behaviours and priority issues. The Storyboards and User Guides for this series are combined into one resource. The storyboards are particularly helpful in supporting people whose English or literacy levels may be a barrier when it comes to accessing content and are relevant to all providers and consumers, their families and representatives across the aged care sector. 

‘Minimising Restraint – Residential Aged Care Facilities’ storyboard

Image of Minimising Restraint – Residential Aged Care Facilities storyboard icon

Resource Type
Brochures & Posters
Guides & Handbooks

To support the aged care sector during the COVID-19 pandemic, the Commission is developing a range of new storyboards that are designed to illustrate key behaviours and priority issues.

COVID-19 storyboards image

Resource Type
Fact sheets

This fact sheet provides a brief overview of the process for preparing to return several residents to their residential aged care facility (RACF) from hospital.

Image of cover art - Information to support the repatriation of residents – general guidance

Resource Type
Media (Videos, CDs etc)

The Older Persons Advocacy Network has produced a video - Medication: It’s your choice, to give consumers an overview of the potential side effects of some medications and their right to make informed decisions about what medications they take.

Image of OPAN video - Medication: It's your choice

Resource Type
Media (Videos, CDs etc)

The Commission has produced a video - How to stay safe from COVID-19 - and it is now available in 15 different languages. The video aims to help consumers understand the steps they can take to keep themselves safe during the current pandemic. 

Image of COVID-19 video translations infographic showing icons: wash your hands, vaccination injection, and an older man

Resource Type
Brochures & Posters

If someone has COVID-19 in your residential aged care service, a number of changes will take place. These changes will be made very quickly. You might be anxious when these changes take place but the aim is to keep you safe.

This poster has been translated into 15 languages to help residents understand what to expect in the time of COIVD-19.

Image of the 'What to expect translations - poster image' infographic translated into multiple languages

Resource Type
Guides & Handbooks

These translated guides will help you understand what to expect if someone has COVID-19 in your residential aged care service, including that a number of changes will take place. These changes will be made very quickly. You might be anxious when these changes take place but the aim is to keep you safe.

Image of 'What to expect guide' - cover image

Resource Type
Brochures & Posters

COVID-19 is an infection that’s more serious in some older people. You might be worried but there are ways you can connect with your loved ones while protecting yourself and others. The translated versions of this poster will show you how.

Image of the A3 Poster - 'How to stay safe from COVID-19 ' infographic

Resource Type
Guides & Handbooks

COVID-19 is an infection that can be more serious for some older people. The Commission has developed a range of resources to help consumers understand their options on staying safe, keeping in touch with loved ones and keeping fit and active.

These translated guides provide useful information on how to stay safe in a time of COVID-19.

Image of the cover of 'How to stay safe guide'