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Approved providers must use this form to give the Commission notice of a material change and specified key personnel events.


Notification form - Material change to suitability form thumbnail

The Aged Care Act 1997 and the Aged Care Quality and Safety Commission Act 2018 were amended to strengthen the governance arrangements of approved providers. These introduce specific changes aimed at improving leadership and culture and increasing transparency and accountability.  

This regulatory bulletin discusses the strengthened provider governance responsibilities for approved providers concerning their governing body. It also explains how we will regulate these responsibilities. 

Regulatory Bulletins,
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This fact sheet is for aged care providers and provides information on the Commission’s dedicated Food, Nutrition and Dining Hotline to receive questions, concerns and complaints about food, nutrition and dining in aged care.

Fact sheet,
First page of About the Food, Nutrition and Dining Hotline provider fact sheet.

This report uses data, case studies and guided questions to identify learnings about good complaint handling that can be applied by residential and home services aged care providers in their services. The report also includes questions for boards and senior leadership to help guide complaints handling.

acqsc-complaints-report.pdf  (PDF  886.71 KB)
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In this short video, Tara Pamula, Acting Assistant Commissioner for the Sector Capability and Regulatory Strategy Division, discusses when the strengthened Aged Care Standards will be implemented and the role of the Commission.

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These colouring resources have been designed specifically for the Aged Care Quality and Safety Commission with the intention of providing a multifaceted creative experience for older Australians living in residential or home aged care settings, and for the people who care for them.

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The Good Spirit Good Life (GSGL) assessment package is a resource available to support aged care providers in the delivery of culturally safe aged care for First Nations Peoples. Developed by the University of Western Australia, the resource has been developed and validated for use with older Aboriginal Australians, aged 45 years and over, who live in urban or regional areas.

The GSGL package is a resource that providers might want to consider. It comprises an assessment tool, framework, training guide, and recommendations informed by Aboriginal Elders. 

First Nations resources,
Good spirit

Letter from Commissioner Janet Anderson PSM and Complaints Commissioner Louise Macleod to approved providers of residential and home services on the Commission’s new report on Complaints about Aged Care Services – Insights for providers released on 20 November 2023.

Complaints letter thumbnail image

This training PowerPoint is a presentation that trainers/managers can download, customise and use to promote discussion and educate their staff to support and improve the food, nutrition and dining experience of consumers in their care. 
The training resource supports an exploration of food, nutrition and dining in aged care, specifically: 

PowerPoint thumbnail image FND training

A new learning resource for providers, featuring case study insights from unexplained absence from care incidents reported to the Commission is now available. 

SIRS Insights Series

We hosted a webinar on 30 August 2021 that revisited some foundation steps providers of residential aged care can take to be ready for a COVID-19 outbreak. We also discussed the changing context of COVID in 2021.


Key changes to accreditation and re-accreditation under the new Aged Care Quality and Safety Commission Act 2018 and Rules.

Fact sheet,
cover image of accreditation and re-accreditation key changes fact sheet

This guide is intended to assist organisations and their key personnel to complete an application for approval to provide aged care.

thumbnail image of Guidance for applicants seeking approval to provide aged care document

This fact sheet series is related to Key changes under the new Commission Act and Rules.

The changes surrounding consent to access apply to every form of a visit to the premises of a service, whether for the purposes of re-accreditation, a quality review, a review audit or an assessment contact.

Fact sheet,
consent to access premises key changes fact sheet image

A short video aimed at aged care providers to support them to prepare and take action to meet the new Aged Care Quality Standards.

This resource is not available to order.

Thumbnail_Preparing for the Aged Care Quality Standards 2019 Video

This provider template is for recording information for consumers receiving psychotropic medications.

Cover image for Psychotropic medications self-assessment tool

A fact sheet outlining the key changes impacting providers under the new Commission Rules, relating to the Aged Care Quality Standards (Quality Standards).

Fact sheet,
Cover Image Transitional Arrangements Fact Sheet - Aged Care Quality Standards - Branded

Practical guidance to support COVID-19 outbreak management planning and preparation in residential aged care facilities

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This video is to give consumers, their representatives and families an overview of various aspects of the Strengthening Provider Governance reform. It describes the new governance responsibilities for all providers.


Screen shot of the title page of the Strengthening Provider Governance video