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As a volunteer you are part of the aged care workforce and play a key part in supporting older Australians.

Fact sheet,
thumbnail resources page for volunteers in aged care

Approved providers have specific responsibilities under the Aged Care Act 1997 (the Aged Care Act) and the Principles relating to the use of any restrictive practice in residential aged care and short-term restorative care in a residential care setting.

Regulatory Bulletins,
RB 2023-22 thumbnail

From 1 July 2023, residential aged care facilities across Australia must have a registered nurse (RN) onsite and on duty 24 hours a day, 7 days a week (24/7 RN responsibility) unless they have an exemption. This fact sheet provides information on alternative care arrangements to meet this requirement.

Fact sheet,
24/7 registered nurse cover factsheet thumbnail

Download the Charter of Aged Care Rights Template for Signing for aged care service providers and their consumers on 1 July 2019. Available in PDF and DOCX.

This resource is available in 18 translated languages including: Arabic, Chinese (simplified and traditional), Croatian, Dutch, German, Greek, Hindi, Hungarian, Italian, Korean, Macedonian, Maltese, Polish, Russian, Serbian, Spanish, and Vietnamese.

Forms,
Language resources,
Cover image of Charter for Aged Care Rights signing template

The Aged Care Quality and Safety Commission has worked with a range of stakeholders to develop resources that help aged care providers understand the key concepts of clinical governance and how they can be applied in their service.

Fact sheet,
Female doctor helping a senior man

Letter from the Aged Care Quality and Safety Commissioner, Janet Anderson PSM to support your planning and preparation for the high-risk weather season to ensure the continuity of care and services to older Australians.

Letters,
commissioner letter thumbnail image

Approved providers may request that the Aged Care Quality and Safety Commissioner (the Commissioner) revoke their approval in accordance with section 63H of the Aged Care Quality and Safety Commission Act 2018 (the Commission Act).

Forms,
request to revoke approval form thumbnail

A fact sheet that informs providers of their governing body membership requirements.

Governing body fact sheet  (PDF  1.48 MB)
Fact sheet,
governing body image thumbnail

RB 2020-10 This Regulatory Bulletin covers the registration requirements and process for quality assessors, including information on why registration may be cancelled by the Commission.

Regulatory Bulletins,
Regulatory Bulletin 2020-10 cover image

A document detailing the Commission’s approach to delivering regulatory functions under the Aged Care Quality and Safety Act 2018, in accordance with the Aged Care Quality and Safety Commission Rules 2018.

Corporate publications,
Regulatory strategy 2020

Includes Aged Care Quality Standards Self-Assessment Tool Template (available in DOCX and XLSX), as well as Guidance on Self-Assessment.

This resource is not available to order.

Forms,
Guides,
Cover Image of Aged Care Quality Standards Self-Assessment Tool

This document provides suggestions for group learning experiences and discussion notes that L&D staff and managers can use during stand-up meetings. 

Their purpose is to promote discussion, reflection and education, to support staff with improving the food, nutrition and dining experience of people in their care.

Presentations,
thumbnail image fnd stand-up discussion notes

RB 2021-12 This Regulatory Bulletin outlines how an approved provider can apply for reconsideration of a reviewable decision under Part 8B of the Aged Care Quality and Safety Commission Act 2018 and Part 7 of the Aged Care Quality and Safety Commission Rules 2018.

Regulatory Bulletins,
First page of RB 2021-12 Reconsideration of reviewable decisions

RB 2021-13 From 1 July 2021, approved providers have updated and specific responsibilities under the Aged Care Act 1997 (the Aged Care Act) and the Quality of Care Principles 2014 (the Principles) relating to the use of any restrictive practice in residential aged care and short-term restorative care in a residential care setting.

Regulatory Bulletins,
Cover image of RB 2021-13, white text with a teal background and purple ribbon

RB 2019-04 - This Regulatory Bulletin outlines how the Commission will respond to and manage non-compliance with the Aged Care Quality Standards.

Regulatory Bulletins,
Cover image Regulatory Bulletin Issue 2019-4

RB 2019-05 This Regulatory Bulletin outlines the assessment methodology used by quality assessors when undertaking performance assessments under the Aged Care Quality Standards. It describes the Commission’s systematic approach to assessment of provider performance as a key element of its regulatory practice.

Regulatory Bulletins,
Cover image of the Commission's regulatory bulletin issue 2019-5

RB 2020-09 This Regulatory Bulletin covers the Commission’s processes and responsibilities in relation to assessment contacts with accredited services, previously accredited services and home services.

Regulatory Bulletins,
Cover Image Regulatory Bulletin PDF

RB 2019-06 This Regulatory Bulletin outlines the principles and practices that form the Commission’s framework for making decisions relating to its regulatory functions. It outlines how the Commission will ensure high quality and consistent decision-making under the Aged Care Quality and Safety Commission Act 2018 and Aged Care Quality and Safety Commission Rules 2018.

Regulatory Bulletins,
cover image regulatory bulletin 2019-6 on regulatory decision making

This Regulatory Bulletin outlines the Commission’s policy regarding provider requests to exclude specific dates for an unannounced activity and includes criteria to guide providers when determining those dates.

Regulatory Bulletins,
Cover Image Regulatory Bulletin PDF