Resource library

RB 2019-06 This Regulatory Bulletin outlines the principles and practices that form the Commission’s framework for making decisions relating to its regulatory functions. It outlines how the Commission will ensure high quality and consistent decision-making under the Aged Care Quality and Safety Commission Act 2018 and Aged Care Quality and Safety Commission Rules 2018.

This Regulatory Bulletin outlines the Commission’s policy regarding provider requests to exclude specific dates for an unannounced activity and includes criteria to guide providers when determining those dates.

Our Aged Care Quality Standards Consumer Outcomes A3 poster has been translated to 25 languages: Arabic, Armenian, Croatian, Chinese (Simplified and Traditional), Dutch, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Please note: This poster is not available for order.

Download the English Aged Care Quality Standards Consumer Outcomes A2 poster. This resource is not available to order.

RB 2021-15 This Regulatory Bulletin outlines the requirements for providers to have continuous improvement systems and processes that assess, monitor, and improve the quality and safety of care and services.

For more information, visit the Regulatory Bulletin page

RB 2021-14 This Regulatory Bulletin outlines the Commission’s regulatory approach where there is a transfer in ownership of a residential aged care service from one approved provider to another.

This fact sheet outlines how the Aged Care Quality and Safety Commission supports providers to resolve complaints.

Provider resolution involves us referring complaint issues that a complainant raises with us to a provider to resolve. Where possible, we choose this approach as it is often the best way to have concerns effectively resolved.

States and Territories have established directions giving effect to the Australian Health Protection Principal Committee’s recommendation that visitors and staff (including visiting workers) should not be permitted to enter a residential aged care facility, if they have not been vaccinated against influenza (after 1st May 2020).  

Residential aged care facilities may wish to display the attached poster at entrances, to alert anyone entering the facility of these flu vaccination requirements. 

This web-based quiz provides an opportunity for the aged care workforce (workers and providers) to assess their knowledge of the new Code of Conduct for Aged Care (the Code). The quiz is anonymous and results are not recorded.

Start the quiz now.

This short video explains how to assist residential aged care providers to support their workers, care recipients, families and visitors to prevent, prepare for and manage outbreaks of COVID-19.

The Code of Conduct for Aged Care – training PowerPoint is a presentation that trainers can download, customise and use to teach their workers about the Code of Conduct for Aged Care (the Code).

The training resource:

• offers an overview of the Code
• supports an exploration of the Code and its 8 elements
• is designed to support reflective discussions about the Code and how it applies in practice. 

Note:

This Regulatory Bulletin explains what procedural fairness is. 
It also explains the circumstances where the Aged Care Quality and Safety Commission must provide procedural fairness and our approach to providing procedural fairness when making decisions.

The Aged Care Quality and Safety Commission handles a range of complaints every day. Some of these complaint issues can be handled solely by us, while others may need to be referred to another organisation.

There are a number of organisations we refer complaint information to when required:

This fact sheet outlines the steps that aged care staff should take to:

• consult with residents
• assess the need for texture modified food and drink
• correctly prepare texture modified food and drink that looks, smells and tastes great.

This fact sheet provides an overview of how you can support people with swallowing difficulties, also known as dysphagia, to have safe and enjoyable mealtimes in aged care.

This includes recognising and responding to signs of swallowing difficulties, referring for assessment, implementing a mealtime support plan and consulting with the resident about all aspects of their food, drink and required support. 

This fact sheet provides an overview of the Code of Conduct for Aged Care (the Code) for the aged care workforce including aged care workers and governing persons.

The case studies for approved providers and their workers have been designed to inform and educate the workforce about the 8 elements of the Code of Conduct for Aged Care (the Code). A range of case studies provide examples both consistent and inconsistent with the Code.

This video introduces the Code of Conduct for Aged Care (the Code) to aged care workers and approved aged care providers.

This resource for aged care workers and governing persons is a guide to the Code of Conduct for Aged Care.

A factsheet introducing providers to prudential audits; a mandatory activity the Commission undertakes with providers to measure and support their performance against the Prudential Standards.