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This provider fact sheet helps ensure services are doing everything possible to prevent, prepare for and reduce the impact of a COVID-19 outbreak. It features links to key resources available from the Commission, the Australian Government Department of Health and Aged Care and peak bodies.


Fact sheet,
First page of the How prepared are you for a COVID-19 outbreak fact sheet with a block of turquoise colour at the top and two-column text.

The Commission recognises the known physical, psychosocial and nutritional impacts on older people if they experience extended periods of social isolation. This statement outlines what our position is on provider responsibilities relating to visitor access.

Fact sheet,
an Asian man wearing a mask and sitting on a wheel chair with his wife and son who are also wearing a mask.

The spread of COVID-19 is increasing across the community and in residential aged care services. Of all the treatment measures available to services, rapid access to oral antivirals could make the biggest difference to consumers if they become infected with COVID-19.


Fact sheet,
Top half of fact sheet showing an elderly woman talking with a doctor, followed by two columns of text

The Commission is implementing the Stronger Standards, Better Aged Care Program to help prepare providers to be ready for the strengthened Standards. This fact sheet provides further information about the program which commenced in early 2023. 


Fact sheet,
thumbnail image ssbac factsheet

Download the guidance material for the Aged Care Quality Standards. It includes an introduction, guidance for each of the 8 Quality Standards and a glossary.

This resource is not available to order.

Cover image Standards Guidance and Resources

A fact sheet for volunteer managers in aged care.


Fact sheet,
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Joint letter from the Commission and the Department of Health and Aged Care to approved providers on medication management.


This fact sheet outlines your role as a provider in ensuring your staff have the necessary knowledge and skills to support residents’ daily oral health care.


Fact sheet,
thumbnail-supporting daily oral health

Recognising and responding to signs of mouth and tooth pain in residential aged care A3 poster.


thumbnail - know look act oral pain poster

This fact sheet outlines the steps to recognise and respond to signs of poor oral health in residential aged care.


Fact sheet,
thumbnail - know look act providers

The Commission has produced a glossary of common terms to aid understanding of the aged care services sector. The list is not intended to be exhaustive and is provided as general information only. 

A web version of the glossary is also available.

Corporate publications,
Glossary March 2021

A key election commitment by the ALP Federal Government was to implement price caps on administrative and management charges in the home care package program to improve pricing transparency and reduce excessive charges. Legislation has now been passed to enable this to occur.


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RB 2022-16 This Regulatory Bulletin outlines the changes to administration and management charges in the Home Care Packages (HCP) Program and the requirements for approved providers as set out in the changes to aged care legislation.


Regulatory Bulletins,
RB 2022-16: Changes to Administration and Management Charges in the Home Care Packages Program

The Aged Care Quality and Safety Commission (the Commission) undertakes a range of regulatory activities to monitor compliance and mitigate risk to aged care consumers. The Commission has incorporated spot check monitoring of infection control practice into its usual regulatory activities. You can find more information about Infection control spot checks here

Should the Commission conduct an infection control spot check, they will use the Infection Control Monitoring Checklist

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A fact sheet that introduces the responsibility for providers to offer to establish and maintain a consumer advisory body.


Fact sheet,
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Joint letter from the Aged Care Quality and Safety Commissioner, Janet Anderson PSM and Professor Paul Kelly, Chief Medical Officer to all approved providers of residential aged care services on uptake of the COVID-19 booster.


thumbnail letter to providers covid 19

Letter from Ann Wunsch, Executive Director – Approvals and Serious Incident Notifications, regarding information about your SIRS responsibilities and reporting obligations.


thumbnail provider letter sirs

This fact sheet for approved providers outlines the key changes on workforce-related responsibilities from 1 July 2023 regarding 24/7 registered nurse coverage and care minutes in residential aged care.


Fact sheet,
thumbnail 24/7 registered nurse factsheet

A fact sheet that explains the responsibility for providers that are wholly-owned subsidiaries to ensure their constitution prioritises the consumer over the holding company.


Fact sheet,
thumbnail organisation constitution