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Any approved provider that holds at least one refundable deposit must meet the requirements of the 4 Prudential Standards. 

Fact sheet,
Thumbnail prudential liquidity

Any approved provider that holds at least one refundable deposit must meet the requirements of the 4 Prudential Standards. 

This quick reference poster gives an overview of all 4 Prudential Standards.

 

Poster,
Thumbnail prudential standards poster

This aged care financial reports calendar details due dates and auditing requirements for 2023 reports. 

 

Poster,
Thumbnail reports calendar 2023

The Aged Care Quality and Safety Commissioner, Janet Anderson, PSM, together with the Chief Medical Officer, Department of Health and Aged Care, Professor Paul Kelly issued a joint letter to aged care providers to provide advice in preparing a service for the upcoming Easter holiday period and the approaching winter season.

Letters,
cover image letter covid mard 23

This fact sheet provides an overview of texture modified food and drinks and the steps involved, including the correct preparation and considerations, to ensure the look, smell and taste best meets the need of residents.

 

Fact sheet,
Cover image  - Nutrition and texture modified food and drink (Providers)

This fact sheet provides an overview of a provider action plan and staff capability needed to ensure that people with swallowing difficulties, also known as dysphagia, have safe and enjoyable mealtimes in aged care. 

 

Fact sheet,
Cover image - Supporting safe and enjoyable mealtimes for people with swallowing difficulties (Providers)

This webinar explored the early lessons and emerging trends since the extension of the Serious Incident Response Scheme (SIRS) to home services on 1 December 2022. The discussion focused on the importance of quality reporting and shared insights learned since 1 December 2022.
 

 

Video,
Early lessons learned from SIRS in home services image

This flyer is part of the Commission’s resource bundle to improve antibiotic use for urinary tract infections in aged care services.

To Dip or Not to Dip flyer  (PDF  214.47 KB)
Brochure,
Text and images of urinary tract, dipstick container and white and red prescriptions pills

A new learning resource for providers, featuring case study insights from ‘unreasonable use of force’ incidents reported to the Commission is now available. 

 

Report,
Cover page - SIRS insight report March 2023 report

This audit tool is part of the Commission’s resource bundle to improve antibiotic use for urinary tract infections in aged care services.

To Dip or Not to Dip audit tool  (PDF  497.45 KB)
Tool,
To Dip or Not To Dip audit tool two tables with multiple rows and columns

This resource is a guide to specific responsibilities for approved providers in relation to their governance arrangements.

Guides,
Provider responsibilities relating to governance – Guidance for approved providers

This video explains the purpose and importance of the Prudential Standards. It outlines the responsibilities of aged care providers in managing refundable deposits and what they need to do to comply. It also discusses the consequences of not complying plus additional resources that can help.

Video,
Wheel clockwise from top left: orange with icon: people sharing information icon for disclosure; green with official building icon for governance; aqua with book icon for records; red with two arrows in a circle with a dollar icon for liquidity

This video introduces the provider governance obligations introduced on 1 December 2022

Video,
Screenshot with the words "Aged care reforms" in big letters. From Provider governance - provider responsibilities 1 December 2022 video

The Commission has developed the ‘Home Services Pricing and Agreements – Navigating changes the right way’ guidance for home service providers delivering care and service supports through the Home Care Packages (HCP) Program and Commonwealth Home Support Programme (CHSP). There are many reasons why care arrangements for consumers may need to change from time to time, but when the time comes to change care arrangements providers have responsibilities they must meet.

Report,
Cover page - Provider Guidance - Home Services Pricing and Agreements - February 2023

This video provides important information about sedative medications. It promotes quality and appropriate use of sedatives in residential aged care services in Australia, in particular antipsychotics and benzodiazepines. It also explains some of the impacts and side effects that should be considered when using these medications, and highlights the importance of informed consent.

Video,
A young woman and an elderly woman sitting at a table and smiling

How to stay safe from COVID-19 video is available in 15 different languages. The video aims to help consumers understand the steps they can take to keep themselves safe during the current pandemic. 

Video,
Image of COVID-19 video translations infographic showing icons: wash your hands, vaccination injection, and an older man

In this short video, Aged Care Quality and Safety Commissioner Janet Anderson provides an overview for approved residential aged care providers of the Serious Incident Response Scheme (SIRS) which commenced on 1 April 2021.

Video,
SIRS overview video thumbnail image

A new educational video for service providers has been produced providing information about open disclosure for aged care providers. The resource is a collaboration between the Commission and online training services provider, Altura Learning.

Video,
Open disclosure video thumbnail picture

In this short video, we discuss incident management in residential aged care settings under the Serious Incident Response Scheme (SIRS) which commenced on 1 April 2021.

Video,
Incident management under the SIRS video thumbnail