Resource library

Any approved provider that holds at least one refundable deposit must meet the requirements of the 4 Prudential Standards. 

Any approved provider that holds at least one refundable deposit must meet the requirements of the 4 Prudential Standards. 

This quick reference poster gives an overview of all 4 Prudential Standards.

This aged care financial reports calendar details due dates and auditing requirements for 2023 reports. 

The Aged Care Quality and Safety Commissioner, Janet Anderson, PSM, together with the Chief Medical Officer, Department of Health and Aged Care, Professor Paul Kelly issued a joint letter to aged care providers to provide advice in preparing a service for the upcoming Easter holiday period and the approaching winter season.

This fact sheet provides an overview of texture modified food and drinks and the steps involved, including the correct preparation and considerations, to ensure the look, smell and taste best meets the need of residents.

This fact sheet provides an overview of a provider action plan and staff capability needed to ensure that people with swallowing difficulties, also known as dysphagia, have safe and enjoyable mealtimes in aged care. 

This webinar explored the early lessons and emerging trends since the extension of the Serious Incident Response Scheme (SIRS) to home services on 1 December 2022. The discussion focused on the importance of quality reporting and shared insights learned since 1 December 2022.
 

This flyer is part of the Commission’s resource bundle to improve antibiotic use for urinary tract infections in aged care services.

A new learning resource for providers, featuring case study insights from ‘unreasonable use of force’ incidents reported to the Commission is now available. 

This audit tool is part of the Commission’s resource bundle to improve antibiotic use for urinary tract infections in aged care services.

This resource is a guide to specific responsibilities for approved providers in relation to their governance arrangements.

This video explains the purpose and importance of the Prudential Standards. It outlines the responsibilities of aged care providers in managing refundable deposits and what they need to do to comply. It also discusses the consequences of not complying plus additional resources that can help.

This video introduces the provider governance obligations introduced on 1 December 2022

The Commission has developed the ‘Home Services Pricing and Agreements – Navigating changes the right way’ guidance for home service providers delivering care and service supports through the Home Care Packages (HCP) Program and Commonwealth Home Support Programme (CHSP). There are many reasons why care arrangements for consumers may need to change from time to time, but when the time comes to change care arrangements providers have responsibilities they must meet.

This video provides important information about sedative medications. It promotes quality and appropriate use of sedatives in residential aged care services in Australia, in particular antipsychotics and benzodiazepines. It also explains some of the impacts and side effects that should be considered when using these medications, and highlights the importance of informed consent.

How to stay safe from COVID-19 video is available in 15 different languages. The video aims to help consumers understand the steps they can take to keep themselves safe during the current pandemic. 

In this short video, Aged Care Quality and Safety Commissioner Janet Anderson provides an overview for approved residential aged care providers of the Serious Incident Response Scheme (SIRS) which commenced on 1 April 2021.

A new educational video for service providers has been produced providing information about open disclosure for aged care providers. The resource is a collaboration between the Commission and online training services provider, Altura Learning.

In this short video, we discuss incident management in residential aged care settings under the Serious Incident Response Scheme (SIRS) which commenced on 1 April 2021.