Skip to main content

Resource Library

Displaying 21 - 33 of 33 results

Resource Type
Factsheets & FAQs

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

quality review key changes fact sheet image

Resource Type
Factsheets & FAQs

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

Request for specified information key changes fact sheet image

Resource Type
Factsheets & FAQs

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

Review audit processes have been changed to align more closely to site audit arrangements and requirements. This will assist approved providers by having consistency of regulatory process for residential services.

review audits key changes fact sheet image

Resource Type
Factsheets & FAQs

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

Transitional provisions allow the Commissioner to continue with regulatory activities that had started prior to commencement of the Rules. The Commissioner may make any arrangements as are necessary for the purposes of completing the activities.

transitional arrangements fact sheet image

Resource Type
Factsheets & FAQs
Guides & Handbooks

These resources are a part of our Qassist educational program for approved providers. For more information, visit the Education section of our website.

Cover Image Education QAssist Getting To Know The Standards For Aged Care Staff

Resource Type
Forms
Guides & Handbooks

Please refer to our self-assessment information page before downloading this tool relating to the new Aged Care Quality Standards.

 

Self-assessment new Standards tool image

Resource Type
Forms

For more information see our Re-accreditation of residential aged care services web page.

 

 

Application for re-accreditation image

Resource Type
Forms

For more information see our Re-consideration and review of decisions page

 

 

application for reconsideration

Resource Type
Media (Videos, CDs etc)

A short video aimed at aged care providers to support them to prepare and take action to meet the new Aged Care Quality Standards.

Thumbnail_Preparing for the Aged Care Quality Standards 2019 Video

Resource Type
Factsheets & FAQs

This fact sheet outlines how the Aged Care Quality and Safety Commission supports providers to resolve complaints.

Provider resolution involves us referring complaint issues that a complainant raises with us to a provider to resolve. Where possible, we choose this approach as it is often the best way to have concerns quickly and effectively resolved.

Resolving complaints within the service

Thumbnail image of Provider resolution fact sheet

Resource Type
Brochures & Posters

A downloadable chatterbox template to support aged care service providers and their consumers engage with the new Aged Care Quality Standards.

Downloadable Chatterbox template for the Aged Care Quality Standards

Resource Type
Forms

Download the printable Charter of Aged Care Rights template for signing for aged care providers and their consumers. Available in PDF and DOC.

Cover image of Charter of Aged Care Rights Template for Signing