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This template is used to refer key information, feedback or concerns about care and services for Residential Aged Care Providers and Home Service Providers to the Aged Care Quality and Safety Commission.

Forms,
Image of 'Referral of information to Aged Care Quality and Safety Commission template'
Publication date

Regulatory Bulletin RB 2020-11 Publication of provider performance information (PDF) (540.5 KB)

RB 2020-11 This Regulatory Bulletin details the information the Commission publishes about aged care service providers' performance in relation to their responsibilities under the Aged Care Quality and Safety Commission Act 2018 (Commission Act) and the Aged Care Act 1997, or the Commonwealth funding agreement that relates to a service.

Regulatory Bulletins,
Image of RB 2020-11 Publication of provider performance information (Word) cover
Publication date

This booklet aims to give guidance on how to:

  • create an effective, resolution focused complaints system in aged care services and how to enhance existing processes
  • maintain compliance with Standard 6
  • encourage a positive, blame-free culture around complaints handling in aged care services by fostering an understanding of the complaints process and how it affects the people involved, and setting out the essential elements for the effective management of complaints within a service including skills, procedures and policies.
Guides,
Better practice guide to complaints handling in aged care services front cover
Publication date

A 30-minute Aged Care Quality Standards educational video for service providers.

This resource is not available to order.

Video,
Cover Image of Aged Care Quality Standards Educational Video
Publication date

What are psychotropic medications? 

Psychotropic medications are ‘any drug capable of affecting the mind, emotions and behaviour'

The three main classes of psychotropics prescribed are antidepressants, anxiolytic/hypnotics (mostly benzodiazepines to manage anxiety and insomnia) and antipsychotics. Other psychotropic classes include anticonvulsants and stimulants. 

Guides,
Cover image of Psychotropic medications used in Australia information for aged care
Publication date

The Aged Care Quality and Safety Commission's Corporate Plan January to June 2019

Corporate publications,
Cover Image Corporate Plan Jan-Jun 2019
Publication date

The Aged Care Quality Standards app supports you access the Quality Standards from your mobile device. It's free to download.

Application (app),
Three screenshots of the Quality Standards app - home page with Standards in a wheel, Commisson's logo and Standard 1
Publication date

This fact sheet provides information about the revised incident management obligations within Standard 8 for home services providing aged care.

Fact sheet,
First page of Home services: Incident management systems fact sheet
Publication date

Serious Incident Response Scheme - Residential aged care provider readiness checklist

Residential aged care providers are encouraged to work through the Serious Incident Response Scheme (SIRS) readiness checklist.

SIRS Readiness checklist  (PDF  256.8 KB)
Fact sheet,
Guides,
Screenshot of SIRS Readiness Checklist document
Publication date

The Serious Incident Response Scheme (SIRS) is a new initiative to help prevent and reduce the risk of incidents of abuse and neglect in residential aged care services subsidised by the Australian Government. The SIRS requires residential services to have an effective incident management system or IMS.

An IMS is key to a provider’s ability to effectively identify, respond to, and mitigate the impact of an incident, and enables providers to analyse and identify risks and trends to inform preventative measures.

This fact sheet describes how incidents should be recorded in your IMS to meet your obligations under SIRS and provide safe care to your residents.

Fact sheet,
Recording incidents in an incident management system fact sheet page one image
Publication date

This poster outlines the 6 essential elements of effective incident management systems.

This resource is not available to order.

Poster,
Image of incident management systems A3 poster
Publication date

This fact sheet provides a brief overview of the process for preparing to return several residents to their residential aged care facility (RACF) from hospital.

Fact sheet,
Image of cover art - Information to support the repatriation of residents – general guidance
Publication date

If someone has COVID-19 in your residential aged care service, a number of changes will take place. These changes will be made very quickly. You might be anxious when these changes take place but the aim is to keep you safe.

This poster has been translated into 15 languages to help residents understand what to expect in the time of COIVD-19.

Language resources,
Poster,
Image of the 'What to expect translations - poster image' infographic translated into multiple languages
Publication date

These translated guides will help you understand what to expect if someone has COVID-19 in your residential aged care service, including that a number of changes will take place. These changes will be made very quickly. You might be anxious when these changes take place but the aim is to keep you safe.

Guides,
Language resources,
Image of 'What to expect guide' - cover image
Publication date

To support the aged care sector during the COVID-19 pandemic, the Commission is developing a range of new storyboards that are designed to illustrate key behaviours and priority issues.

Brochure,
Guides,
COVID-19 storyboards image
Publication date

This fact sheet provides a summary of the key legislative changes from 1 July 2021 for providers under the Aged Care Act 1997 and the Quality of Care Principles 2014.

Fact sheet,
First page of guide with elderly man in wheelchair and text in two columns
Publication date

Download the How to stay safe from COVID-19 images for social media, email and web.

Image,
How to stay safe from COVID-19 white text, blue background with four circles with icons: hand washing, two figures 1.5m apart, needle and elderly figure with glasses sneezing in elbow
Publication date

Download the Stay connected with the people you love during COVID-19 images for social media, email and web.

Image,
Cartoon of an envelope with text: Stay connected with the people you love during COVID-19 on a purple background
Publication date

Download the How to stay active and enjoy yourself during COVID-19 images for social media, email and web.

Image,
White text: How to stay active and enjoy yourself during COVID-19 on green background with three circles with icons for: figures stretching, a figure reading a book and laptop with figure on screen and music notes
Publication date

To assist aged care providers, the Commission has identified some of the very useful information and resources produced by Commonwealth and State Departments of Health.

Fact sheet,
Elderly woman sneezing