Resource Library

This fact sheet explains the Liquidity Standard, 1 of 4 Prudential Standards.

The Prudential Standards fact sheet provides an overview of the 4 Prudential Standards.

Between November and December 2020 the Commission audited a sample of approved providers across Australia to assess their understanding of their refunding obligations and the Liquidity Standard.

This provider template is for recording information for consumers receiving psychotropic medications.

This provider frequently asked questions responds to questions to the Commission about use of the psychotropic self-assessment tool in residential aged care services.

This flyer is part of the Commission’s resource bundle to improve antibiotic use for urinary tract infections in aged care services.

RB 2021-15 This Regulatory Bulletin outlines the requirements for providers to have continuous improvement systems and processes that assess, monitor, and improve the quality and safety of care and services.

For more information, visit the Regulatory Bulletin page

This provider fact sheet explains their responsibilities regarding the management of new consumers who require restrictive practices or have started them before entering the service.

This report describes the key themes and findings from online surveys of aged care consumers and aged care providers, regarding best practice models for engagement between consumers and providers.

This literature review examines published peer-reviewed articles and a broader set of literature to gain an understanding of existing models of co-design that have been successfully applied in a range of sectors both in Australia and internationally, which could be applied in the Australian aged care sector.

To inform this piece of work, we have undertaken a literature review of co-design and consumer engagement.

This resource was designed to support aged care providers to partner and engage with consumers to drive the delivery of consumer-centred care.

This guidance gives providers practical tips when making reports about serious incidents through the My Aged Care Provider Portal.

This guidance provides information for providers on the problem solving model supports the key elements of an effective incident management system.

On Wednesday 22 December 2021, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to residential approved providers on being prepared for a COVID-19 outbreak.

This fact sheet for providers summarises key learnings and observations from more than 350 COVID-19 outbreaks at residential aged care services across Australia in 2021.

Associate Professor Juanita Breen's presentation on her review of medication-related complaints received by the Commission in 2019-20.

This presentation is an educational tool is part of the Commission’s resource bundle to improve antibiotic use for urinary tract infections in aged care services.

On Monday 20 December 2021, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to providers inviting them to register their interest with the new Governing for Reform in Aged Care program.

On Wednesday 1 December 2021, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to residential approved providers on advanced planning and preparation for emergency events.

The World Health Organisation has declared the coronavirus is a pandemic. The Department of Health has prepared fact sheets, including for aged care staff, residents and families to assist in control of the spread of COVID19. It is strongly recommended that you read these fact sheets and revisit them every day or two because they will be updated as new information becomes available.