Resource Library

This publication is designed to assist providers of aged care services to conduct investigations into serious incidents.

The guidance promotes best practice approaches associated with conducting an investigation and outlines steps to take when responding to actual, alleged and suspected incidents.

These guidelines describe provider responsibilities in relation to the SIRS, including requirements relating to incident management and making a notification to the Commission.

Download the guidance material for the Aged Care Quality Standards. It includes an introduction, guidance each of the 8 Quality Standards and a glossary.

This resource is not available to order.

This goal planning document is a support tool for providers to plan how they will improve dining and consumer choice.

On Wednesday 31 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to approved providers regarding the national aged care reforms. 

This fact sheet helps providers understand requirements to appoint an eligible advisor when the Commission issues a Notice to Agree.

This fact sheet provides guidance to providers of aged care on an effective incident management system, the Serious Incident Response Scheme (SIRS). The Serious Incident Response Scheme (SIRS) is a new initiative to help prevent and reduce the risk of incidents of abuse and neglect in residential aged care services subsidised by the Australian Government.

On Friday 26 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to approved providers regarding the SCHADS Award.

This poster is a guide for aged care staff about how to get the dining experience right for residents.

This fact sheet outlines how residential aged care staff, including cooks, chefs, food service staff and care staff, can create an enjoyable dining experience to support residents to take pleasure in, and consume, their meals.

This fact sheet outlines how providers can create an enjoyable dining experience for residents in aged care to support their consumption of meals, reduce risks of malnutrition and dehydration, and to meet the Aged Care Quality Standards.

This poster for aged care staff sets out the 8 facts you need to know about the residents you support to:

• ensure residents receive nutritious and appealing meals they can eat
• notice early warning signs of decreased appetite and/or weight loss
• act early to prevent malnutrition.

This poster is a guide for aged care staff about get to know residents so you can support them to have meaningful meal time experiences.

This fact sheet for residential aged care providers provides a list of tips to ensure residents in aged care services enjoy their mealtime experience.

This provider fact sheet explains governance standard, which is part of the Prudential Standards.

This provider fact sheet explains the Disclosure Standard, which is part of the Prudential Standards.

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to unexplained absence from care. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.

The spread of COVID-19 is increasing across the community and in residential aged care services. Of all the treatment measures available to services, rapid access to oral antivirals could make the biggest difference to consumers if they become infected with COVID-19.

On Wednesday 20 July 2022, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to residential approved providers regarding antiviral treatments to manage COVID-19 outbreaks.