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3 October 2022
Guides,

This publication is designed to assist providers of aged care services to conduct investigations into serious incidents.

The guidance promotes best practice approaches associated with conducting an investigation and outlines steps to take when responding to actual, alleged and suspected incidents.

 

Cover of Effective serious incident investigations guidance with a teal background and white text

3 October 2022
Guides,

These guidelines describe provider responsibilities in relation to the SIRS, including requirements relating to incident management and making a notification to the Commission.

Cover of SIRS guidelines for residential aged care providers with a teal background and title in white text

28 September 2022
Guides,

Download the guidance material for the Aged Care Quality Standards. It includes an introduction, guidance each of the 8 Quality Standards and a glossary.

This resource is not available to order.

Cover image Standards Guidance and Resources

16 September 2022
Tool,
Guides,

This goal planning document is a support tool for providers to plan how they will improve dining and consumer choice.

Goal planning document with an orange header and two tables with four columns and three rows

14 September 2022
Letters,

On Wednesday 31 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to approved providers regarding the national aged care reforms. 

Icon_newsletter

13 September 2022
Fact sheet,

This fact sheet helps providers understand requirements to appoint an eligible advisor when the Commission issues a Notice to Agree.

3 caucasian people and an african heritage man listening to their advisor.

12 September 2022
Fact sheet,

This fact sheet provides guidance to providers of aged care on an effective incident management system, the Serious Incident Response Scheme (SIRS). The Serious Incident Response Scheme (SIRS) is a new initiative to help prevent and reduce the risk of incidents of abuse and neglect in residential aged care services subsidised by the Australian Government.

Image of What is an effective incident management system? Serious Incident Response Scheme Factsheet

31 August 2022
Letters,

On Friday 26 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to approved providers regarding the SCHADS Award.

Icon_newsletter

29 August 2022
Poster,

This poster is a guide for aged care staff about how to get the dining experience right for residents.

 

Image of Getting the dining experience right poster

29 August 2022
Fact sheet,

This fact sheet outlines how residential aged care staff, including cooks, chefs, food service staff and care staff, can create an enjoyable dining experience to support residents to take pleasure in, and consume, their meals.

 

Image of Getting the dining experience right (staff) fact sheet

29 August 2022
Fact sheet,

This fact sheet outlines how providers can create an enjoyable dining experience for residents in aged care to support their consumption of meals, reduce risks of malnutrition and dehydration, and to meet the Aged Care Quality Standards.

 

Image of Getting the dining experience right (provider) fact sheet

29 August 2022
Poster,

This poster for aged care staff sets out the 8 facts you need to know about the residents you support to:

  • ensure residents receive nutritious and appealing meals they can eat
  • notice early warning signs of decreased appetite and/or weight loss
  • act early to prevent malnutrition.

 

Image of 8 facts about each resident fact sheet

29 August 2022
Poster,

This poster is a guide for aged care staff about get to know residents so you can support them to have meaningful meal time experiences.

 

Image of Know, support, act poster

29 August 2022
Fact sheet,

This fact sheet for residential aged care providers provides a list of tips to ensure residents in aged care services enjoy their mealtime experience.

 

Image of Dining in residential aged care - tips and tricks fact sheet

26 August 2022
Fact sheet,

This provider fact sheet explains governance standard, which is part of the Prudential Standards.

circle in a sky blue background cut into quarters yellow which says liquidity standard, teal with a book that says records standard, violet with paper image which says disclosure standard and orange with a group of people which says governance standard

26 August 2022
Fact sheet,

This provider fact sheet explains the Disclosure Standard, which is part of the Prudential Standards.

Cover of Disclosure Standard fact sheet with a teal heading and circular diagram showing the four Prudential Standards

9 August 2022
Fact sheet,

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to unexplained absence from care. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.

Document with a teal coloured header and the text Reportable incidents: Unexpected absence from care, followed by two columns of text.

5 August 2022
Fact sheet,

The spread of COVID-19 is increasing across the community and in residential aged care services. Of all the treatment measures available to services, rapid access to oral antivirals could make the biggest difference to consumers if they become infected with COVID-19.

Top half of fact sheet showing an elderly woman talking with a doctor, followed by two columns of text

20 July 2022
Letters,

On Wednesday 20 July 2022, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to residential approved providers regarding antiviral treatments to manage COVID-19 outbreaks.


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