Resource Library

This poster outlines the 6 essential elements of effective incident management systems.

This resource is not available to order.

The Serious Incident Response Scheme (SIRS) is a new initiative to help prevent and reduce the risk of incidents of abuse and neglect in residential aged care services subsidised by the Australian Government. The SIRS requires residential services to have an effective incident management system or IMS.

An IMS is key to a provider’s ability to effectively identify, respond to, and mitigate the impact of an incident, and enables providers to analyse and identify risks and trends to inform preventative measures.

This fact sheet describes how incidents should be recorded in your IMS to meet your obligations under SIRS and provide safe care to your residents.

Serious Incident Response Scheme - Residential aged care provider readiness checklist

Residential aged care providers are encouraged to work through the Serious Incident Response Scheme (SIRS) readiness checklist.

This fact sheet provides information about the revised incident management obligations within Standard 8 for home services providing aged care.

In this short video, we discuss incident management in residential aged care settings under the Serious Incident Response Scheme (SIRS) which commenced on 1 April 2021.

In this short video, we discuss reporting incidents under the Serious Incident Response Scheme (SIRS) which commenced on 1 April 2021.

In this short video, we provide an overview of the benefits of effective incident management in residential aged care settings under the Serious Incident Response Scheme (SIRS), which commenced on 1 April 2021.

The Aged Care Quality Standards app supports you access the Quality Standards from your mobile device. It's free to download.

The Aged Care Quality and Safety Commission's Corporate Plan January to June 2019

A short video aimed at aged care providers to support them to prepare and take action to meet the new Aged Care Quality Standards.

This resource is not available to order.

What are psychotropic medications? 

Psychotropic medications are ‘any drug capable of affecting the mind, emotions and behaviour'

The three main classes of psychotropics prescribed are antidepressants, anxiolytic/hypnotics (mostly benzodiazepines to manage anxiety and insomnia) and antipsychotics. Other psychotropic classes include anticonvulsants and stimulants. 

RB 2020-10 This Regulatory Bulletin covers the registration requirements and process for quality assessors, including information on why registration may be cancelled by the Commission.

A 30-minute Aged Care Quality Standards educational video for service providers.

This resource is not available to order.

A fact sheet outlining the key changes impacting providers under the new Commission Rules, relating to the Aged Care Quality Standards (Quality Standards).

This booklet aims to give guidance on how to:

• create an effective, resolution focused complaints system in aged care services and how to enhance existing processes
• maintain compliance with Standard 6
• encourage a positive, blame-free culture around complaints handling in aged care services by fostering an understanding of the complaints process and how it affects the people involved, and setting out the essential elements for the effective management of complaints within a service including skills, procedures and policies.

This Regulatory Bulletin outlines the Commission’s policy regarding provider requests to exclude specific dates for an unannounced activity and includes criteria to guide providers when determining those dates.

Regulatory Bulletin RB 2020-11 Publication of provider performance information (PDF) (540.5 KB)

RB 2020-11 This Regulatory Bulletin details the information the Commission publishes about aged care service providers' performance in relation to their responsibilities under the Aged Care Quality and Safety Commission Act 2018 (Commission Act) and the Aged Care Act 1997, or the Commonwealth funding agreement that relates to a service.

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

The changes surrounding consent to access apply to every form of a visit to the premises of a service, whether for the purposes of re-accreditation, a quality review, a review audit or an assessment contact.

The Aged Care Quality and Safety Commission handles a range of complaints every day. Some of these complaint issues can be handled solely by us, while others may need to be referred to another organisation.

There are a number of organisations we refer complaint information to when required:

This template is used to refer key information, feedback or concerns about care and services for Residential Aged Care Providers and Home Service Providers to the Aged Care Quality and Safety Commission.