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Updated
24 June 2022
Forms,

Updated
16 June 2022
Brochure,
Guides,

Open disclosure is the open discussion that an aged care provider has with people receiving aged care services when something goes wrong that has harmed or had the potential to cause harm to a person receiving aged care service. With more than 1.3 million people receiving care in Australia, this is a crucial activity for providers to support continuous improvement within their service.

cover image of open disclosure framework and guidance PDF

10 June 2022
Fact sheet,

The resources on this page provide information on supporting partnerships in care safely while COVID-19 remains an ongoing risk. It will assist aged care providers work with partners in care and establish new partnerships.

Image of Partnerships in care Supporting older people’s wellbeing in residential care thumbnail

9 May 2022
Corporate publications,

Aged Care Quality and Safety Commission Statement of Intent 2022.

statement of intent document

9 May 2022
Corporate publications,

The Aged Care Quality and Safety Commission Statement of Expectations 2022.

statement of expectation document

8 April 2022
Forms,

For more information see our Re-consideration and review of decisions page.

application for reconsideration

4 April 2022
Fact sheet,

This fact sheet helps providers understand requirements to appoint an eligible advisor when the Commission issues a Notice to Agree.

3 caucasian people and an african heritage man listening to their advisor.

23 March 2022
Fact sheet,

This provider fact sheet explains governance standard, which is part of the Prudential Standards.

circle in a sky blue background cut into quarters yellow which says liquidity standard, teal with a book that says records standard, violet with paper image which says disclosure standard and orange with a group of people which says governance standard

16 March 2022
Regulatory Bulletins,

RB 2021-12 This Regulatory Bulletin outlines how an approved provider can apply for reconsideration of a reviewable decision under Part 8B of the Aged Care Quality and Safety Commission Act 2018 and Part 7 of the Aged Care Quality and Safety Commission Rules 2018.

First page of RB 2021-12 Reconsideration of reviewable decisions

9 March 2022
Regulatory Bulletins,

RB 2020-09 This Regulatory Bulletin covers the Commission’s processes and responsibilities in relation to assessment contacts with accredited services, previously accredited services and home services.

Cover Image Regulatory Bulletin PDF

4 March 2022
Letters,

On Friday 4 March 2022, the Aged Care Quality and Safety Commissioner, Janet Anderson, PSM, sent a letter to QLD and NSW home service providers regarding consumer care during flood events.

4 March 2022
Fact sheet,

The Commission recognises the known physical, psychosocial and nutritional impacts on older people if they experience extended periods of social isolation. This statement outlines what our position is on provider responsibilities relating to visitor access.

an Asian man wearing a mask and sitting on a wheel chair with his wife and son who are also wearing a mask.

4 March 2022
Letters,

On Monday 28 February 2022, the Aged Care Quality and Safety Commissioner, Janet Anderson, PSM, sent a letter to approved providers on the COVID-19 vaccine boosters.

1 March 2022
Regulatory Bulletins,

RB 2021-13 From 1 July 2021, approved providers have updated and specific responsibilities under the Aged Care Act 1997 (the Aged Care Act) and the Quality of Care Principles 2014 (the Principles) relating to the use of any restrictive practice in residential aged care and short-term restorative care in a residential care setting.

Cover image of RB 2021-13, white text with a teal background and purple ribbon

28 February 2022
Tool,

These clinical forms are part of the 'Clinical Pathway for older people in aged care homes: suspected urinary tract infections (UTIs)'.

Form with multiple tables and boxes

28 February 2022
Handbook,

This example response supports the information providers need to consider when reporting  unreasonable use of force in the My Aged Care portal.

unreasonable use of force PDF document in white text over a teal background

28 February 2022
Handbook,

This example response supports the information providers need to consider when reporting unexplained absence from care in the My Aged Care portal.

SIRS notification example response unexplained absence from care PDF document in white text over teal background.

28 February 2022
Handbook,

This example response supports the information providers need to consider when reporting neglect in the My Aged Care portal.

SIRS notification example response neglect PDF document in white text over teal background.

28 February 2022
Handbook,

This example response supports the information providers need to consider when reporting inappropriate use of restrictive practices in the My Aged Care portal.

SIRS notification example response inappropriate restrictive practices PDF document in white text over teal background.

28 February 2022
Handbook,

This example response supports the information providers need to consider when reporting  unlawful sexual contact in the My Aged Care portal.

Cover image of a PDF document in white text over a teal background saying unlawful sexual contact

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