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Resource Type
Brochure
Guides
Handbook

We partnered with the Older Persons Advocacy Network (OPAN) to develop Medication. It’s your choice to raise awareness of the issues relating to psychotropic medicines.

It can help consumers and their representatives understand and confidently perform their role as active participants in making informed decisions (including giving or refusing consent) about medication use.

Elderly lady with face on hand, and text Medication. It's your choice brochure

Resource Type
Fact sheet

This fact sheet provides information about the revised incident management obligations within Standard 8 for home services providing aged care.

First page of Home services: Incident management systems fact sheet

Resource Type
Video

The Serious Incident Response Scheme (SIRS) launched on 1 April 2021. The Commission is helping the aged care sector to prepare for the introduction of the scheme with information and resources and is hosting a series of webinars about the scheme. This fourth webinar discussed the role of the Commission under the SIRS.

SIRS webinar #4 thumbnail image

Resource Type
Video

The Serious Incident Response Scheme (SIRS) launched on 1 April 2021. The Commission is helping the aged care sector to prepare for the introduction of the scheme with information and resources and is hosting a series of webinars about the scheme. This third webinar discussed reporting incidents to the Commission under the SIRS.

SIRS webinar #3 screen shot

Resource Type
Fact sheet

The Serious Incident Response Scheme (SIRS) is a new initiative to help prevent and reduce the risk of incidents of abuse and neglect in residential aged care services subsidised by the Australian Government. The SIRS requires residential services to have an effective incident management system or IMS.

An IMS is key to a provider’s ability to effectively identify, respond to, and mitigate the impact of an incident, and enables providers to analyse and identify risks and trends to inform preventative measures.

This fact sheet describes how incidents should be recorded in your IMS to meet your obligations under SIRS and provide safe care to your residents.

Recording incidents in an incident management system fact sheet page one image

Resource Type
Video

The Serious Incident Response Scheme (SIRS) launched on 1 April 2021. The Aged Care Quality and Safety Commission is helping the aged care sector to prepare for the introduction of the scheme with information and resources and is hosting a series of webinars about the scheme. This second webinar discussed the importance of an effective Incident Management System under the SIRS.

screenshot from the second Serious Incident Response Scheme webinar

Resource Type
Video

The Serious Incident Response Scheme (SIRS) launched on 1 April 2021. The Aged Care Quality and Safety Commission is helping the aged care sector to prepare for the introduction of the scheme with information and resources and is hosting a series of webinars about the scheme. This first webinar provides an introduction to SIRS and the importance of incident management systems.

Image of Aged care Commissioner Janet Anderson speaking at the The Serious Incident Response Scheme (SIRS) webinar #1 - 25 February 2021

Resource Type
Video

On Thursday 10 December 2020, the Aged Care Quality and Safety Commissioner Janet Anderson hosted a webinar on the recently released new outbreak management planning in aged care guide for aged care providers.

Image of Outbreak Management Planning in Aged Care webinar thumbnail

Resource Type
Guides

Practical guidance to support COVID-19 outbreak management planning and preparation in residential aged care facilities

Image of Outbreak management planning in aged care guidance thumbnail

Resource Type
Brochure
Guides

The Storyboards and User Guides for this series are combined into one resource. To support the aged care sector, the Commission has developed a range of storyboards that are designed to illustrate key behaviours and priority issues. The storyboards are particularly helpful in supporting people whose English or literacy levels may be a barrier when it comes to accessing content and are relevant to all providers and consumers, their families and representatives across the aged care sector.

'Minimising Restraint in Home Services' storyboard and user guide

Image of   'Minimising Restraint in Home Services' storyboard icon - cartoon

Resource Type
Brochure
Guides

To support the aged care sector during the COVID-19 pandemic, the Commission is developing a range of new storyboards that are designed to illustrate key behaviours and priority issues.

COVID-19 storyboards image

Resource Type
Aboriginal and Torres Strait Islander resources
Brochure
Guides

To support the aged care sector during the COVID-19 pandemic, the Commission is developing a range of new storyboards that are designed to illustrate key behaviours and priority issues. 

The storyboards will be particularly helpful in supporting people whose English or literacy levels may be a barrier when it comes to accessing content relating to COVID-19 and are relevant to all providers and consumers, their families and representatives across the aged care sector. 

These storyboards deal with the concept of staying safe, and cover the following topics: 

COVID-19 Staying safe storyboard image

Resource Type
Fact sheet

This fact sheet provides a brief overview of the process for preparing to return several residents to their residential aged care facility (RACF) from hospital.

Image of cover art - Information to support the repatriation of residents – general guidance

Resource Type
Video

The Older Persons Advocacy Network has produced a video - Medication: It’s your choice, to give consumers an overview of the potential side effects of some medications and their right to make informed decisions about what medications they take.

Image of OPAN video - Medication: It's your choice

Resource Type
Video

How to stay safe from COVID-19 video is available in 15 different languages. The video aims to help consumers understand the steps they can take to keep themselves safe during the current pandemic. 

Image of COVID-19 video translations infographic showing icons: wash your hands, vaccination injection, and an older man

Resource Type
Forms

In the event of an outbreak of COVID-19 at a residential service, the service’s Outbreak Management Team and key personnel at the service will be working in close co-operation with public health authorities and other parties to ensure an effective emergency response.  A key personnel template has been developed to assist providers in identifying key personnel of the service and their contact details to support this response. 

Key personnel template

Resource Type
Video

On Thursday 6 August 2020, the Commission held a webinar for NSW/QLD-based providers of residential aged care services to share insights from the Commission’s work in monitoring and supporting services to prepare for and respond to an outbreak.

6 August webinar screengrab

Resource Type
Fact sheet

The Industry Code for Visiting Residential Aged Care Homes during COVID-19 (the Code) sets out the aged care industry’s expectations of conduct for aged care providers on how to support residents being able to have visitors while also keeping them safe and protected during the COVID-19 pandemic.

Industry code fact sheet

Resource Type
Poster

States and Territories have established directions giving effect to the Australian Health Protection Principal Committee’s recommendation that visitors and staff (including visiting workers) should not be permitted to enter a residential aged care facility, if they have not been vaccinated against influenza (after 1st May 2020).  

Residential aged care facilities may wish to display the attached poster at entrances, to alert anyone entering the facility of these flu vaccination requirements. 

Flu vaccination poster

Resource Type
Poster

These posters have been developed to supplement the CDNA National Guidelines for the Prevention, Control and Public Health Management of COVID-19 Outbreaks in Residential Care Facilities in Australia.

The CDNA guidelines include a flow chart for managing COVID-19 in residential facilities. The posters take this flow chart and present it in a way that may be easier for facilities to see what they need to do for their particular circumstances.

COVID-19 flowchart posters