Resource Library

The resources on this page provide information on supporting partnerships in care safely while COVID-19 remains an ongoing risk. It will assist aged care providers work with partners in care and establish new partnerships.

Aged Care Quality and Safety Commission Statement of Intent 2022.

The Aged Care Quality and Safety Commission Statement of Expectations 2022.

This fact sheet helps providers understand requirements to appoint an eligible advisor when the Commission issues a Notice to Agree.

This provider fact sheet explains governance standard, which is part of the Prudential Standards.

RB 2021-12 This Regulatory Bulletin outlines how an approved provider can apply for reconsideration of a reviewable decision under Part 8B of the Aged Care Quality and Safety Commission Act 2018 and Part 7 of the Aged Care Quality and Safety Commission Rules 2018.

RB 2020-09 This Regulatory Bulletin covers the Commission’s processes and responsibilities in relation to assessment contacts with accredited services, previously accredited services and home services.

On Friday 4 March 2022, the Aged Care Quality and Safety Commissioner, Janet Anderson, PSM, sent a letter to QLD and NSW home service providers regarding consumer care during flood events.

The Commission recognises the known physical, psychosocial and nutritional impacts on older people if they experience extended periods of social isolation. This statement outlines what our position is on provider responsibilities relating to visitor access.

On Monday 28 February 2022, the Aged Care Quality and Safety Commissioner, Janet Anderson, PSM, sent a letter to approved providers on the COVID-19 vaccine boosters.

RB 2021-13 From 1 July 2021, approved providers have updated and specific responsibilities under the Aged Care Act 1997 (the Aged Care Act) and the Quality of Care Principles 2014 (the Principles) relating to the use of any restrictive practice in residential aged care and short-term restorative care in a residential care setting.

These clinical forms are part of the 'Clinical Pathway for older people in aged care homes: suspected urinary tract infections (UTIs)'.

This example response supports the information providers need to consider when reporting  unreasonable use of force in the My Aged Care portal.

This example response supports the information providers need to consider when reporting unexplained absence from care in the My Aged Care portal.

This example response supports the information providers need to consider when reporting neglect in the My Aged Care portal.

This example response supports the information providers need to consider when reporting inappropriate use of restrictive practices in the My Aged Care portal.

This example response supports the information providers need to consider when reporting  unlawful sexual contact in the My Aged Care portal.

This example response supports the information providers need to consider when reporting stealing or financial coercion in the My Aged Care portal.

This example response supports the information providers need to consider when reporting unexpected death in the My Aged Care portal.