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This workshop has been designed for home services providers and will help you to: 

Presentations,
sirs workshop powerpoint
Publication date

These guidelines describe provider responsibilities in relation to the SIRS, including requirements relating to incident management and making a notification to the Commission.

Guides,
Cover of SIRS guidelines for residential aged care providers with a teal background and title in white text
Publication date

A practical guide developed by the Working Group on Influenza Outbreaks in Residential Care Facilities on behalf of the Communicable Diseases Network of Australia. The purpose of the document is to assist residential care services and carers by providing best practice information for the prevention and management of influenza outbreaks in residential care facilities.

rcf_guidelines.pdf  (PDF  2.25 MB)
Guides,
Cover image Guidelines for the Prevention, Control and Public Health Management of Influenza Outbreaks in Residential Care Facilities in Australia
Publication date

In the event of an outbreak of COVID-19 at a residential service, the service’s Outbreak Management Team and key personnel at the service will be working in close co-operation with public health authorities and other parties to ensure an effective emergency response.  A key personnel template has been developed to assist providers in identifying key personnel of the service and their contact details to support this response. 

Key Personnel Template  (DOCX  114.82 KB)
Forms,
Key personnel template
Publication date

The Aged Care Quality and Safety Commission is helping providers to understand issues and their responsibilities around minimising the use of chemical and physical restraint. This includes ensuring that providers are appropriately documenting each instance of use.

Guides,
Image of PRN stickers guide
Publication date

Six steps for safe prescribing antipsychotics and benzodiazepines in residential aged care.

If you’re thinking of prescribing these medicines to manage the behaviours and psychological symptoms of dementia, follow these 6 steps.

Fact sheet,
Guides,
Six steps for safe prescribing screenshot
Publication date

The rights of Consumers are protected by a Charter of Aged Care Rights.

This resource is not available to order on the Commission's website.

Brochure,
Charter of Aged Care Rights 2019 POSTER
Publication date

For more information see our Re-accreditation of residential aged care services web page.

Application for re-accreditation  (DOCX  154.5 KB)
Forms,
Cover image Application for re-accreditation V1.4
Publication date

Key documents and information to be available at commencement of performance assessment

Every performance assessment at a service’s premises begins with an entry meeting between the person in charge at the service and the Assessment Team. The Assessment Team will request certain key documents during the entry meeting at site audits, review audits and assessment contacts where performance against the Aged Care Quality Standards (Quality Standards) is being assessed.

Fact sheet,
Image of Info sheet for providers initial docs requested
Publication date

This template is used to refer key information, feedback or concerns about care and services for Residential Aged Care Providers and Home Service Providers to the Aged Care Quality and Safety Commission.

Forms,
Image of 'Referral of information to Aged Care Quality and Safety Commission template'
Publication date

Regulatory Bulletin RB 2020-11 Publication of provider performance information (PDF) (540.5 KB)

RB 2020-11 This Regulatory Bulletin details the information the Commission publishes about aged care service providers' performance in relation to their responsibilities under the Aged Care Quality and Safety Commission Act 2018 (Commission Act) and the Aged Care Act 1997, or the Commonwealth funding agreement that relates to a service.

Regulatory Bulletins,
Image of RB 2020-11 Publication of provider performance information (Word) cover
Publication date

What are psychotropic medications? 

Psychotropic medications are ‘any drug capable of affecting the mind, emotions and behaviour'

The three main classes of psychotropics prescribed are antidepressants, anxiolytic/hypnotics (mostly benzodiazepines to manage anxiety and insomnia) and antipsychotics. Other psychotropic classes include anticonvulsants and stimulants. 

Guides,
Cover image of Psychotropic medications used in Australia information for aged care
Publication date

Serious Incident Response Scheme - Residential aged care provider readiness checklist

Residential aged care providers are encouraged to work through the Serious Incident Response Scheme (SIRS) readiness checklist.

SIRS Readiness checklist  (PDF  256.8 KB)
Fact sheet,
Guides,
Screenshot of SIRS Readiness Checklist document
Publication date

The Serious Incident Response Scheme (SIRS) is a new initiative to help prevent and reduce the risk of incidents of abuse and neglect in residential aged care services subsidised by the Australian Government. The SIRS requires residential services to have an effective incident management system or IMS.

An IMS is key to a provider’s ability to effectively identify, respond to, and mitigate the impact of an incident, and enables providers to analyse and identify risks and trends to inform preventative measures.

This fact sheet describes how incidents should be recorded in your IMS to meet your obligations under SIRS and provide safe care to your residents.

Fact sheet,
Recording incidents in an incident management system fact sheet page one image
Publication date

This poster outlines the 6 essential elements of effective incident management systems.

This resource is not available to order.

Poster,
Image of incident management systems A3 poster
Publication date

This fact sheet provides a brief overview of the process for preparing to return several residents to their residential aged care facility (RACF) from hospital.

Fact sheet,
Image of cover art - Information to support the repatriation of residents – general guidance
Publication date

If someone has COVID-19 in your residential aged care service, a number of changes will take place. These changes will be made very quickly. You might be anxious when these changes take place but the aim is to keep you safe.

This poster has been translated into 15 languages to help residents understand what to expect in the time of COIVD-19.

Language resources,
Poster,
Image of the 'What to expect translations - poster image' infographic translated into multiple languages
Publication date

These translated guides will help you understand what to expect if someone has COVID-19 in your residential aged care service, including that a number of changes will take place. These changes will be made very quickly. You might be anxious when these changes take place but the aim is to keep you safe.

Guides,
Language resources,
Image of 'What to expect guide' - cover image
Publication date

To support the aged care sector during the COVID-19 pandemic, the Commission is developing a range of new storyboards that are designed to illustrate key behaviours and priority issues.

Brochure,
Guides,
COVID-19 storyboards image