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16 November 2021
Forms,
Guides,

Includes Aged Care Quality Standards Self-Assessment Tool Template (available in DOCX and XLSX), as well as Guidance on Self-Assessment.

This resource is not available to order.

Cover Image of Aged Care Quality Standards Self-Assessment Tool

15 November 2021
Guides,

This guide is intended to assist organisations and their key personnel to complete an application for approval to provide aged care.

thumbnail image of Guidance for applicants seeking approval to provide aged care document

5 November 2021
Brochure,
Guides,
Handbook,

We partnered with the Older Persons Advocacy Network (OPAN) to develop 'Medication: It’s your choice' to raise awareness of the issues relating to psychotropic medicines.

Elderly lady with face on hand, and text Medication. It's your choice brochure

5 November 2021
Brochure,
Guides,
Presentations,

Downloadable storyboard resources to assist consumers and staff to understand the Quality Standards.

Standards Storyboards Resource image

22 October 2021
Guides,

This user guide relates to the 'Clinical Pathway for older people in aged care homes: suspected urinary tract infections (UTIs)'.

Elderly man with walker and cap, a younger man has his hand on his shoulder while they walk

22 October 2021
Guides,

This guide is for facilitators to deliver case-based learning to improve antibiotic use for urinary tract infections in aged care services.

Elderly man with walker and cap, a younger man has his hand on his shoulder while they walk

1 October 2021
Guides,

This guidance on the Serious Incident Response Scheme is for residential aged care providers. The Scheme comes into effect on 1 April 2021.

Image of Serious Incident Response Scheme Guidelines for residential aged care providers

7 September 2021
Guides,

This guidance provides information for providers to help them to develop and embed a best practice incident management system which enables them to respond to and manage specific incidents and near misses by assessing:

Guidance cover

16 July 2021
Brochure,
Guides,

This storyboard and explainer are intended to be a conversation starter in your service about what constitutes restraint, its impact, and ways you can minimise its use.

Image of Minimising Restraint – Residential Aged Care Facilities storyboard icon

12 July 2021
Aboriginal and Torres Strait Islander resources,
Brochure,
Guides,

To support the aged care sector during the COVID-19 pandemic, the Commission is developing a range of new storyboards that are designed to illustrate key behaviours and priority issues. 

The storyboards will be particularly helpful in supporting people whose English or literacy levels may be a barrier when it comes to accessing content relating to COVID-19 and are relevant to all providers and consumers, their families and representatives across the aged care sector. 

These storyboards deal with the concept of staying safe, and cover the following topics: 

COVID-19 Staying safe storyboard image

12 July 2021
Brochure,
Guides,

To support the aged care sector during the COVID-19 pandemic, the Commission is developing a range of new storyboards that are designed to illustrate key behaviours and priority issues.

COVID-19 storyboards image

12 July 2021
Guides,
Language resources,

These translated guides will help you understand what to expect if someone has COVID-19 in your residential aged care service, including that a number of changes will take place. These changes will be made very quickly. You might be anxious when these changes take place but the aim is to keep you safe.

Image of 'What to expect guide' - cover image

5 July 2021
Guides,

Practical guidance to support COVID-19 outbreak management planning and preparation in residential aged care facilities

Image of Outbreak management planning in aged care guidance thumbnail

1 July 2021
Brochure,
Guides,

The Storyboards and User Guides for this series are combined into one resource. To support the aged care sector, the Commission has developed a range of storyboards that are designed to illustrate key behaviours and priority issues. The storyboards are particularly helpful in supporting people whose English or literacy levels may be a barrier when it comes to accessing content and are relevant to all providers and consumers, their families and representatives across the aged care sector.

'Minimising Restraint in Home Services' storyboard and user guide

Image of   'Minimising Restraint in Home Services' storyboard icon - cartoon

1 July 2021
Fact sheet,
Guides,

Serious Incident Response Scheme - Residential aged care provider readiness checklist

Residential aged care providers are encouraged to work through the Serious Incident Response Scheme (SIRS) readiness checklist.

Screenshot of SIRS Readiness Checklist document

28 June 2021
Forms,
Guides,

This self-assessment tool aims to help aged care service providers record how their use of chemical restraints is managed. It relates to consumers who are prescribed psychotropic medication(s) (particularly anti-psychotics and benzodiazepines), including for PRN (as needed) use.

Cover image of self-assessment tool for psychotropic medication use

18 June 2021
Guides,

What are psychotropic medications? 

Psychotropic medications are ‘any drug capable of affecting the mind, emotions and behaviour'

The three main classes of psychotropics prescribed are antidepressants, anxiolytic/hypnotics (mostly benzodiazepines to manage anxiety and insomnia) and antipsychotics. Other psychotropic classes include anticonvulsants and stimulants. 

Cover image of Psychotropic medications used in Australia information for aged care

9 April 2021
Guides,

Download the guidance material for the Aged Care Quality Standards that come into place on 1 July 2019. It includes an introduction, guidance each of the 8 Quality Standards and a glossary.

This resource is not available to order.

Cover image Standards Guidance and Resources

23 March 2021
Guides,

This booklet aims to give guidance on how to:

  • create an effective, resolution focused complaints system in aged care services and how to enhance existing processes
  • maintain compliance with Standard 6
  • encourage a positive, blame-free culture around complaints handling in aged care services by fostering an understanding of the complaints process and how it affects the people involved, and setting out the essential elements for the effective management of complaints within a service including skills, procedures and policies.
Better practice guide to complaints handling in aged care services front cover

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