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Resource Type
Fact sheets

Key documents and information to be available at commencement of performance assessment

Every performance assessment at a service’s premises begins with an entry meeting between the person in charge at the service and the Assessment Team. The Assessment Team will request certain key documents during the entry meeting at site audits, review audits and assessment contacts where performance against the Aged Care Quality Standards (Quality Standards) is being assessed.

Image of Info sheet for providers initial docs requested

Resource Type
Regulatory Bulletins

This Regulatory Bulletin outlines the requirements that must be met before and during the use of restraint. It outlines how the Commission will assess the use of restraint in the context of the Aged Care Quality Standards and the Quality of Care Principles. 

snapshot of the Regulatory Bulletin - restraint

Resource Type
Regulatory Bulletins

Issue No. 2019-5.3. This Regulatory Bulletin outlines the assessment methodology used by quality assessors when undertaking performance assessments under the Quality Standards. It describes the Commission's systematic approach to assessment of provider performance as a key element of its regulatory practice.

Cover image of the Commission's regulatory bulletin issue 2019-5