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Resource Type
Media (Videos, CDs etc)

The Older Persons Advocay Network has produced a video - Medication: It’s your choice, to give consumers an overview of the potential side effects of some medications and their right to make informed decisions about what medications they take.

Screenshot of OPAN video - Medication: It's your choice

Resource Type
Media (Videos, CDs etc)

The Commission has produced a video - How to stay safe from COVID-19 - and it is now available in 15 different languages. The video aims to help consumers understand the steps they can take to keep themselves safe during the current pandemic. 

COVID-19 video translations image

Resource Type
Brochures & Posters

If someone has COVID-19 in your residential aged care service, a number of changes will take place. These changes will be made very quickly. You might be anxious when these changes take place but the aim is to keep you safe.

This poster has been translated into 15 languages to help residents understand what to expect in the time of COIVD-19.

What to expect translations - poster image

Resource Type
Guides & Handbooks

These translated guides will help you understand what to expect if someone has COVID-19 in your residential aged care service, including that a number of changes will take place. These changes will be made very quickly. You might be anxious when these changes take place but the aim is to keep you safe.

What to expect guide - image

Resource Type
Brochures & Posters

COVID-19 is an infection that’s more serious in some older people. You might be worried but there are ways you can connect with your loved ones while protecting yourself and others. The translated versions of this poster will show you how.

A3 Poster - How to stay safe from COVID-19 image

Resource Type
Guides & Handbooks

COVID-19 is an infection that can be more serious for some older people. The Commission has developed a range of resources to help consumers understand their options on staying safe, keeping in touch with loved ones and keeping fit and active.

These translated guides provide useful information on how to stay safe in a time of COVID-19.

How to stay safe guide image

Resource Type
Brochures & Posters
Guides & Handbooks

COVID-19 is a new infection that can be more serious for some older people. The Commission has developed a range of resources to help consumers understand their options on staying safe, keeping in touch with loved ones and keeping fit and active.

There are also resources that help explain what to expect in the event of a COVID-19 outbreak in an aged care setting. 

Hard copies of the A3 Poster and A4 guides can be ordered via the online Order Form.

Covid-19 Consumer resources

Resource Type
Corporate publications

The Commission has produced a glossary of common terms to aid understanding of the aged care services sector. The list is not intended to be exhaustive and is provided as general information only. 

A web page version of the glossary, with hyperlinks to each individual letter for ease of searching can be viewed here.

ACQSC Glossary image

Resource Type
Fact sheets

You, your friends and family have a right to know how your residential aged care service is responding to the COVID-19 pandemic. We have developed some common questions that you can ask your service provider during this time.

Common questions for residential aged care services fact sheet

Resource Type
Fact sheets

The Department of Health, in partnership with the Aged Care Quality and Safety Commission (the Commission), is introducing a service compliance rating system for residential aged care services.

About the Service Compliance Rating

The rating system was developed in consultation with stakeholders, including senior Australians, their caregivers, aged care providers, and a range of peak bodies.

Service Compliance Ratings Fact Sheet image

Resource Type
Fact sheets

The Industry Code for Visiting Residential Aged Care Homes during COVID-19 (the Code) sets out the aged care industry’s expectations of conduct for aged care providers on how to support residents being able to have visitors while also keeping them safe and protected during the COVID-19 pandemic.

Industry code fact sheet

Resource Type
Brochures & Posters
Guides & Handbooks

To support the aged care sector during the COVID-19 pandemic, the Commission is developing a range of new storyboards that are designed to illustrate key behaviours and priority issues.

COVID-19 storyboards image

Resource Type
Fact sheets

This fact sheet provides information on a Direction, which can be issued by the Commission to a provider.

What is a direction fact sheet thumbnail

Resource Type
Fact sheets

The World Health Organisation has declared the coronavirus is a pandemic.
 
The Department of Health has prepared factsheets, including for aged care staff, residents and families to assist in control of the spread of novel coronavirus (COVID19). It is strongly recommended that you read these factsheets and revisit them every day or two because they will be updated as new information becomes available.

Resource Type
Guides & Handbooks

What are psychotropic medications? 

Psychotropic medications are ‘any drug capable of affecting the mind, emotions and behaviour'

The three main classes of psychotropics prescribed are antidepressants, anxiolytic/hypnotics (mostly benzodiazepines to manage anxiety and insomnia) and antipsychotics. Other psychotropic classes include anticonvulsants and stimulants. 

Cover image of Psychotropic medications used in Australia information for aged care

Resource Type
Report

The purpose of this report is to describe the key themes and findings from online surveys of aged care consumers and aged care providers, regarding best practice models for engagement between consumers and providers.

Consumer engagement in aged care - Survey report cover pic

Resource Type
Guides & Handbooks

As part of its responsibilities for protecting and enhancing the safety, health, well-being and quality of life of aged care consumers, the Aged Care Quality and Safety Commission has identified and developed a range of best practice strategies and tools for providers of aged care to engage with consumers and their representatives.

To inform this piece of work, we have undertaken a literature review of co-design and consumer engagement.

Consumer engagement in aged care - Literature review cover pic

Resource Type
Guides & Handbooks

The Aged Care Quality and Safety Commission has identified and developed a range of best practice strategies and tools for providers of aged care to engage with consumers and their representatives.

This resource recognises that placing consumers at the centre of their care is fundamental to quality care outcomes. This means significantly deepening engagement and developing a mutual partnership with consumers in all aspects of the planning, delivery and evaluation of care and services.

Working with aged care consumers cover pic

Resource Type
Brochures & Posters

The rights of Consumers are protected by a Charter of Aged Care Rights. Download this helpful booklet for aged care service providers and their consumers.

This resource is not available to order on the Commission's website. Hard copies of the English version of the booklet are available at no cost from National Mailing and Marketing.

Charter of Aged Care Rights cover picture

Resource Type
Regulatory Bulletins

RB 2020-10 This Regulatory Bulletin covers the registration requirements and process for quality assessors, including information on why registration may be cancelled by the Commission.

Regulatory Bulletin 2020-10 cover image