Resource Library

Poor oral health can cause pain, interrupt sleep and affect your ability to eat, drink and speak. It can impact the way you feel about your appearance or general health.

You must be given the choice to accept risks so you can live the life you choose. The Aged Care Charter of Rights states that you have the right to make choices, even if those choices are a risk to you.

You have the right to make choices about your life in residential aged care. This includes what you eat, drink and your dining experience. The Aged Care Quality Standards state that you can make informed choices and live the life you choose.

This fact sheet provides guidance for people who access home services through the Home Care Packages Program and what you can do if your provider wants to make changes to your home service arrangement.

This resource for aged care workers and governing persons is a guide to the Code of Conduct for Aged Care.

Your oral health in aged care – A guide for aged care residents. 

Good oral health is an important part of your overall health. The health of your mouth and teeth can affect your wellbeing and quality of life.

This fact sheet provides an overview of how your care team (cooks, chefs, food service and care staff) can support you to make ongoing, informed choices about your food, drink and dining experience.

On 1 December 2022, the Serious Incident Response Scheme (SIRS) was extended from residential aged care to include home care and flexible aged care depvered in a home or community setting.

This fact sheet for home services care recipients explains what the SIRS is, what is expected of providers, what a SIRS reportable incident is and how to seek help if needed.

Review of the Aged Care Quality Standards was a key recommendation of the Royal Commission into Aged Care Quality and Safety. The Commission is contributing to the review in our role as the national regulator of aged care services. This fact sheet provides further information about our Strengthened Quality Standards pilot project, commencing early 2023.

A short video for aged care consumers, their families and representatives, explaining what the Aged Care Quality Standards mean in practice.

The video has been translated in 25 languages including Arabic, Armenian, Cantonese, Dutch, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Please note: these videos are not available for download or hard copy order.

A short video for aged care consumers, their families and representatives explaining the new Aged Care Quality Standards (Quality Standards) that began on 1 July 2019. Watch the video to see what the new Quality Standards mean in practice for you.

Note: This resource is not available for hard copy order.

This report showcases innovative and creative examples shared by providers through the 2022 Enriching life through care national roundtable program on how they are improving aged care across the country. 
 

This fact sheet outlines changes that can be made to the texture of your food and drink to support you to eat and drink more safely and comfortably.

This fact sheet discusses swallowing problems, known as dysphagia. It outlines the types of support you may need if you have any swallowing difficulties.

This flyer is part of the Commission’s resource bundle to improve antibiotic use for urinary tract infections in aged care services.

This report provides a comprehensive picture gained through our 2022 Enriching life through care national roundtable series on the sector’s challenges and experiences in improving the aged care experience for consumers. It also reflects valuable feedback we heard from the sector on their experience of engaging with the Commission and how we are responding to the issues raised.

This fact sheet outlines what you and your care team can do to make your dining experience enjoyable.

The dining experience includes the food and drinks provided, the service you receive and the atmosphere. A good dining experience improves your wellbeing and increases your quality of life.

The food and dining experience offered by your residential aged care provider should be safe, enjoyable respectful and based on what you like. This fact sheet explains how the Commission will support consumers to have their concerns about food and dining experiences raised and addressed to make sure the quality and standard of service improves.

This guide for consumers and their families provides a quick introduction to the new Code of Conduct for Aged Care (the Code). It includes contact information for concerns and complaints and where to go for more information.

This resource is available in 25 different languages including: Arabic, Armenian, Traditional Chinese, Simplified Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.