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Displaying 1 - 20 of 99 results

24 May 2023
Fact sheet,

Poor oral health can cause pain, interrupt sleep and affect your ability to eat, drink and speak. It can impact the way you feel about your appearance or general health.

 

thumbnail - your oral health consumers

24 May 2023
Poster,

You must be given the choice to accept risks so you can live the life you choose. The Aged Care Charter of Rights states that you have the right to make choices, even if those choices are a risk to you.

 

thumbnail food and drink fact sheet

24 May 2023
Poster,

You have the right to make choices about your life in residential aged care. This includes what you eat, drink and your dining experience. The Aged Care Quality Standards state that you can make informed choices and live the life you choose.

 

thumbnail your right to make choices

24 May 2023
Fact sheet,

This fact sheet provides guidance for people who access home services through the Home Care Packages Program and what you can do if your provider wants to make changes to your home service arrangement.

 

home services arrangement fact sheet thumbnail

19 May 2023
Guides,

This resource for aged care workers and governing persons is a guide to the Code of Conduct for Aged Care.

code of conduct guidance - workers thumbnail

18 May 2023
Poster,

Your oral health in aged care – A guide for aged care residents. 

 

thumbnail - caring for your oral health poster

18 May 2023
Fact sheet,

Good oral health is an important part of your overall health. The health of your mouth and teeth can affect your wellbeing and quality of life.

 

thumbnail - looking after oral health

9 May 2023
Fact sheet,

This fact sheet provides an overview of how your care team (cooks, chefs, food service and care staff) can support you to make ongoing, informed choices about your food, drink and dining experience.

 

thumbnail making choices

12 April 2023
Fact sheet,
Guides,

On 1 December 2022, the Serious Incident Response Scheme (SIRS) was extended from residential aged care to include home care and flexible aged care depvered in a home or community setting.

This fact sheet for home services care recipients explains what the SIRS is, what is expected of providers, what a SIRS reportable incident is and how to seek help if needed.

Cover page - What is the SIRS? Information for home services care recipients fact sheet

6 April 2023
Fact sheet,

Review of the Aged Care Quality Standards was a key recommendation of the Royal Commission into Aged Care Quality and Safety. The Commission is contributing to the review in our role as the national regulator of aged care services. This fact sheet provides further information about our Strengthened Quality Standards pilot project, commencing early 2023.

 

Strengthened Quality Standards pilot project – Consumer fact sheet image

5 April 2023
Video,

A short video for aged care consumers, their families and representatives, explaining what the Aged Care Quality Standards mean in practice.

The video has been translated in 25 languages including Arabic, Armenian, Cantonese, Dutch, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Please note: these videos are not available for download or hard copy order.

5 April 2023
Video,

A short video for aged care consumers, their families and representatives explaining the new Aged Care Quality Standards (Quality Standards) that began on 1 July 2019. Watch the video to see what the new Quality Standards mean in practice for you.

Note: This resource is not available for hard copy order.

Cover image What Consumers should know about the new Aged Care Quality Standards video

29 March 2023
Report,

This report showcases innovative and creative examples shared by providers through the 2022 Enriching life through care national roundtable program on how they are improving aged care across the country. 
 

Cover page - Enriching life through care provider case studies

28 March 2023
Fact sheet,

This fact sheet outlines changes that can be made to the texture of your food and drink to support you to eat and drink more safely and comfortably.

 

Cover image - For consumers - Nutrition and texture modified food and drinks - eating and drinking when you have problems with swallowing

28 March 2023
Fact sheet,

This fact sheet discusses swallowing problems, known as dysphagia. It outlines the types of support you may need if you have any swallowing difficulties.

 

Cover image - For consumers - Supporting safe and enjoyable mealtimes for people with swallowing difficulties

27 March 2023
Brochure,

This flyer is part of the Commission’s resource bundle to improve antibiotic use for urinary tract infections in aged care services.

Text and images of urinary tract, dipstick container and white and red prescriptions pills

23 March 2023
Report,

This report provides a comprehensive picture gained through our 2022 Enriching life through care national roundtable series on the sector’s challenges and experiences in improving the aged care experience for consumers. It also reflects valuable feedback we heard from the sector on their experience of engaging with the Commission and how we are responding to the issues raised.

 

Cover page - Enriching Life Through Care - National Roundtable Program Final Report

7 March 2023
Fact sheet,

This fact sheet outlines what you and your care team can do to make your dining experience enjoyable.

The dining experience includes the food and drinks provided, the service you receive and the atmosphere. A good dining experience improves your wellbeing and increases your quality of life.

Image of Enjoying dining consumer fact sheet

7 March 2023
Fact sheet,

The food and dining experience offered by your residential aged care provider should be safe, enjoyable respectful and based on what you like. This fact sheet explains how the Commission will support consumers to have their concerns about food and dining experiences raised and addressed to make sure the quality and standard of service improves.

 

First page of the Food and dining – your choices matter fact sheet

7 March 2023
Guides,

This guide for consumers and their families provides a quick introduction to the new Code of Conduct for Aged Care (the Code). It includes contact information for concerns and complaints and where to go for more information.

This resource is available in 25 different languages including: Arabic, Armenian, Traditional Chinese, Simplified Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.
 

Code of Conduct for Aged Care – consumer quick reference guide

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