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Publication date

It’s important to stay in touch with the people you love, even if COVID-19 restrictions mean they can’t visit you as easily or as often.

Fact sheet,
Guides,
Poster,
A3 poster – Staying connected with the people you love during COVID-19, white text on purple background with circles for four steps
Publication date

Are you missing some of your favourite activities? You can still do many of the social activities you enjoy, though they may be a little different.

Fact sheet,
Guides,
Poster,
A3 poster – How to stay active and enjoy yourself during COVID-19, white text on green background with circles for four steps enjoy yourself during COVID-19
Publication date

To support the aged care sector during the COVID-19 pandemic, the Commission is developing a range of new storyboards that are designed to illustrate key behaviours and priority issues.

Brochure,
Guides,
COVID-19 storyboards image
Publication date

Children and their elderly relatives can still connect during COVID-19. Regular phone and video calls will help to maintain their connection as well as help prevent loneliness in aged care
residents due to the COVID-19 isolation.

Fact sheet,
Image – Connecting over the phone or video call
Publication date

Download the Commission's Aged Care Quality Standards imagery, including the Standards wheel and individual Standards icons. Includes terms of use.

Image,
Aged Care Quality Standards wheel infographic of the Commission's range of resources available for download to support service providers and their consumers to understand the Quality Standards.
Publication date
Last updated

A fact sheet outlining the Aged Care Quality Standards.

This resource is not available to order.

Fact sheet,
 Image of Aged Care Quality Standards PDF
Publication date

The rights of consumers are protected by a Charter of Aged Care Rights. Download this helpful booklet for aged care service providers and their consumers.

This resource is not available to order on the Commission's website. Hard copies of the English version of the booklet are available at no cost from National Mailing and Marketing.

Brochure,
Language resources,
Charter of Aged Care Rights cover picture
Publication date

This fact sheet provides information for residential aged care providers on behaviour support plans for each consumer who requires it, as part of their care.

Fact sheet,
Cover of Behaviour support plans fact sheet with an elderly lady with pearls talking to a younger lady
Publication date

You should not be treated any differently after raising a concern or making a complaint. If you are not happy with how your complaint has been managed, you can also make a complaint directly to the Aged Care Quality and Safety Commission.

Fact sheet,
Poster,
What happens after you make a complaint poster with three icons: acknowledge investigate and respond
Publication date

The Commission has developed a package of resources to help consumers understand the new restrictive practices requirements.

Guides,
Poster,
Poster with: What are restrictive practices? in white text on a blue background. There are five circles: pink, grey. dark green, green and yellow with icons
Publication date

The Department of Health’s aged care regulatory functions have been transferred to the Aged Care Quality and Safety Commissioner from 1 January 2020, giving the Commission new powers for monitoring and enforcing compliance under the Aged Care Quality and Safety Commission Act 2018 and Aged Care Quality and Safety Commission Rules 2018.

Regulatory Bulletins,
Cover image Regulatory Bulletin PDF
Publication date

This resource was designed to support aged care providers to partner and engage with consumers to drive the delivery of consumer-centred care.

Guides,
Working with aged care consumers cover pic
Publication date

This literature review examines published peer-reviewed articles and a broader set of literature to gain an understanding of existing models of co-design that have been successfully applied in a range of sectors both in Australia and internationally, which could be applied in the Australian aged care sector.

To inform this piece of work, we have undertaken a literature review of co-design and consumer engagement.

Guides,
Consumer engagement in aged care - Literature review cover pic
Publication date

This report describes the key themes and findings from online surveys of aged care consumers and aged care providers, regarding best practice models for engagement between consumers and providers.

Report,
Consumer engagement in aged care - Survey report cover pic
Publication date
Last updated

If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.

Aged care advocacy – fact sheet  (PDF  660.35 KB)
Fact sheet,
Cover image_How Aged Care Advocacy Can Help You Fact Sheet
Publication date

The poster and video will support you in understanding person-centred care.

Guides,
Poster,
Poster with: What is person centered care? in white text on a blue background. There are four circles: pink(work with you and your representatives, grey (talk with you about your preferences), yellow (risk - support you to take risks), and sky blue with an aged person.
Publication date

If you have a concern or complaint, it is safe to raise it with your residential or home service. The Aged Care Quality and Safety Commission can also help.

Fact sheet,
Poster,
How to make a complaint? poster with four circles with icons
Publication date

We have developed a number of resources to help aged care consumers understand what open-disclosure is and what action you should expect from your provider when something goes wrong with your care.

Guides,
Poster,
4 circles on a white background with colours sky blue with the image aged person and his carer, green circle with image of a guy saying sorry, pink cicle with an image of a magnifying glass, grey circle with an image of a magnifying glass and light bulb.
Publication date

The Commission has developed a number of resources to help aged care consumers understand what dignity of risk is and what actions you should expect from your provider. The dignity of risk is another way of saying you have the right to live the life you choose.

Guides,
Poster,
3 circles(purple an elderly lady with a thinking bubble which says make sure you understand the risks to you and others, orange circle with 2 ladies with speech bubbles wit the words work with you to manage those risks, yellow green circle with a speech bubble one of them has a heart and the other is a blank speech bubble and has the words respect your decision) with on a teal background .
Publication date

The Aged Care Quality and Safety Commission Statement of Expectations 2022.

Corporate publications,
statement of expectation document