Resource Library

A poster outlining how to raise a concern about the quality of care a person is receiving.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese Traditional, Chinese Simplified, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

The Notice of collection provides information on how we may collect, use and disclose personal information, for the purpose of our legislative functions. It is available in 24 languages.

This food and dining preference sheet is to be completed by aged care residents, with assistance from staff, family, carer, or allied health, where required or requested.

This video is to give consumers, their representatives and families an overview of the Code of Conduct in Aged Care. It describes the behaviour expected of aged care providers, their governing persons (e.g. board members and Chief Executive Officers) and aged care workers. It describes how providers and the people who provide your care must behave and treat you.
 

This short animation video provides a helpful explanation of what dignity of risk is and a brief overview of what you should expect from your provider.

This video provides a helpful explanation about what open disclosure is and what aged care consumers can expect during the process.

This video explains what person-centred care means and how you can work with your provider to achieve it. 

This video explains the Charter of Aged Care Rights to consumers.

How to stay safe from COVID-19 video is available in 15 different languages. The video aims to help consumers understand the steps they can take to keep themselves safe during the current pandemic. 

The case studies for consumers have been designed to inform consumers and their families about the new Code of Conduct for Aged Care (the Code). The resource explores the 8 elements of the Code, listing some examples of expected behaviour for each element, as well as a case study example.

This letter from Chief Clinical Advisor Dr Melanie Wroth provides an update on the steps that your aged care provider is expected to take to keep you and other residents as safe as possible at this stage of the pandemic.

This letter from Chief Clinical Advisor Dr Melanie Wroth provides an update on the steps that your aged care provider is expected to take to keep you and other residents as safe as possible at this stage of the pandemic.

This resource for aged care consumers is a guide to the Code of Conduct for Aged Care (the Code).

To keep you safe, the government has introduced the Serious Incident Response Scheme or SIRS. SIRS will reduce the risk of harm to people in residential aged care homes.

The Serious Incident Response Scheme or SIRS will support your right to be treated with dignity and respect and to live your life free from neglect, violence and abuse.

In aged care, your rights are protected by the Charter of Aged Care Rights. Alongside the Charter is a new government initiative called the Serious Incident Response Scheme or SIRS. SIRS requires your home to take steps to keep you safe from harm.

This fact sheet provides an overview of the Code of Conduct for Aged Care (the Code) for aged care consumers and their families.

This poster provides a quick introduction to the new Code of Conduct for Aged Care (the Code). It provides contact information for concerns and complaints and where to go for more information.

The Aged Care Quality and Safety Commission’s job is to protect the rights and interests of people who use Commonwealth-funded aged care services.

On Wednesday 31 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to consumers regarding the national aged care reforms.