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Publication date

Hand hygiene is about cleaning your hands. It is an important part of how you protect yourself from getting sick and it helps to keep you and the person you care for safe. Learn how to clean your hands with sanitiser through this short video.

Video,
thumbnail hand hygiene video
Publication date

Review of the Aged Care Quality Standards was a key recommendation of the Royal Commission into Aged Care Quality and Safety. The Commission is contributing to the review in our role as the national regulator of aged care services. This fact sheet provides further information about our Strengthened Quality Standards pilot project, commencing early 2023.

 

Fact sheet,
Strengthened Quality Standards pilot project – Consumer fact sheet image
Publication date

This fact sheet discusses swallowing problems, known as dysphagia. It outlines the types of support you may need if you have any swallowing difficulties.

 

Fact sheet,
Cover image - Supporting safe and enjoyable mealtimes for people with swallowing difficulties (Consumers) fact sheet
Publication date

This fact sheet outlines changes that can be made to the texture of your food and drink to support you to eat and drink more safely and comfortably.

 

Fact sheet,
Cover image - Nutrition and texture modified food and drinks - eating and drinking when you have problems with swallowing
Publication date

This report showcases innovative and creative examples shared by providers through the 2022 Enriching life through care national roundtable program on how they are improving aged care across the country. 

 

Report,
Cover page - Enriching life through care provider case studies
Publication date

This report provides a comprehensive picture gained through our 2022 Enriching life through care national roundtable series on the sector’s challenges and experiences in improving the aged care experience for consumers. It also reflects valuable feedback we heard from the sector on their experience of engaging with the Commission and how we are responding to the issues raised.

Report,
Cover page - Enriching Life Through Care - National Roundtable Program Final Report
Publication date

The food and dining experience offered by your residential aged care provider should be safe, enjoyable respectful and based on what you like. This fact sheet explains how the Commission will support consumers to have their concerns about food and dining experiences raised and addressed to make sure the quality and standard of service improves.

 

Fact sheet,
First page of the Food and dining – your choices matter fact sheet
Publication date

The case studies for consumers have been designed to inform consumers and their families about the new Code of Conduct for Aged Care (the Code). The resource explores the 8 elements of the Code, listing some examples of expected behaviour for each element, as well as a case study example.

 

Fact sheet,
First page of the Code of Conduct for Aged Care – case studies for consumers fact sheet including an image of an elderly man with a carer
Publication date

This video is to give consumers, their representatives and families an overview of the Code of Conduct in Aged Care. It describes the behaviour expected of aged care providers, their governing persons (e.g. board members and Chief Executive Officers) and aged care workers. It describes how providers and the people who provide your care must behave and treat you.
 

Video,
Opening screen - Code of Conduct for Aged Care – introductory video for providers and workers video
Publication date

On 1 December 2022, the Serious Incident Response Scheme (SIRS) was extended from residential aged care to include home care and flexible aged care depvered in a home or community setting.

This fact sheet for home services care recipients explains what the SIRS is, what is expected of providers, what a SIRS reportable incident is and how to seek help if needed.

Fact sheet,
Guides,
Cover page - What is the SIRS? Information for home services care recipients fact sheet
Publication date

This poster provides a quick introduction to the new Code of Conduct for Aged Care (the Code). It provides contact information for concerns and complaints and where to go for more information.

Poster,
Code of Conduct for Aged Care - A# Consumer Poster
Publication date

This guide for consumers and their families provides a quick introduction to the new Code of Conduct for Aged Care (the Code). It includes contact information for concerns and complaints and where to go for more information.

This resource is available in 25 different languages including: Arabic, Armenian, Traditional Chinese, Simplified Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

 

Guides,
Code of Conduct for Aged Care – consumer quick reference guide
Publication date

This resource for aged care consumers is a guide to the Code of Conduct for Aged Care (the Code).

Guides,
Code of conduct for aged care consumer guidance thumbnail
Publication date

This fact sheet provides an overview of the Code of Conduct for Aged Care (the Code) for aged care consumers and their families.

Fact sheet,
Code of Conduct for Aged Care - Consumer fact sheet
Publication date

This resource for aged care workers and governing persons is a guide to the Code of Conduct for Aged Care.

Guides,
code of conduct guidance - workers thumbnail
Publication date

The Aged Care Quality and Safety Commission’s job is to protect the rights and interests of people who use Commonwealth-funded aged care services.

Fact sheet,
Fact sheet with purple banner and heading with an image of an elderly woman and an aged care worker
Publication date

On 27 July 2022, the Minister for Aged Care, the Hon Anika Wells MP announced that the Federal Government would expedite a capability review of the Commission, as recommended by the Royal Commission into Aged Care Quality and Safety.

Fact sheet,
Cover of Capability review fact sheet with teal header and two columns of text
Publication date

On Wednesday 31 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to consumers regarding the national aged care reforms. 

Letters,
Icon_newsletter
Publication date

This poster is a guide for aged care residents about what you should expect from your provider and dining team for an enjoyable meal and dining experience.

 

Poster,
Image of Your dining experience fact sheet
Publication date

This food and dining preference sheet is to be completed by aged care residents, with assistance from staff, family, carer, or allied health, where required or requested.

 

Fact sheet,
Image of Food and dining preferences fact sheet