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Information for consumers of aged care services, their families, carers and representatives about the Aged Care Quality and Safety Commission.
This resource is available in 25 different languages.

Brochure,
elderly woman looking worried and looking outside her window
Publication date

Aged Care Quality and Safety Commission Statement of Intent 2022.

Corporate publications,
statement of intent document
Publication date

Open disclosure is the open discussion that an aged care provider has with people receiving aged care services when something goes wrong that has harmed or had the potential to cause harm to a person receiving aged care service. With more than 1.3 million people receiving care in Australia, this is a crucial activity for providers to support continuous improvement within their service.

ACQSC_Open_Disclosure.pdf  (PDF  874.11 KB)
Brochure,
Guides,
cover image of open disclosure framework and guidance PDF
Publication date

This poster is a guide for aged care residents about what you should expect from your provider and dining team for an enjoyable meal and dining experience.

 

Poster,
Image of Your dining experience fact sheet
Publication date

A fact sheet for aged care residents, their families and representatives on your rights relating to COVID-19 restrictions in residential aged care.

Fact sheet,
First page of COVID-19 restrictions in residential aged care – your rights fact sheet
Publication date

On 27 July 2022, the Minister for Aged Care, the Hon Anika Wells MP announced that the Federal Government would expedite a capability review of the Commission, as recommended by the Royal Commission into Aged Care Quality and Safety.

Fact sheet,
Cover of Capability review fact sheet with teal header and two columns of text
Publication date

On Wednesday 31 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to consumers regarding the national aged care reforms. 

Letters,
Icon_newsletter
Publication date

The Aged Care Quality and Safety Commission’s job is to protect the rights and interests of people who use Commonwealth-funded aged care services.

Fact sheet,
Fact sheet with purple banner and heading with an image of an elderly woman and an aged care worker
Publication date

This poster provides a quick introduction to the new Code of Conduct for Aged Care (the Code). It provides contact information for concerns and complaints and where to go for more information.

Poster,
Code of Conduct for Aged Care - A# Consumer Poster
Publication date

This fact sheet provides an overview of the Code of Conduct for Aged Care (the Code) for aged care consumers and their families.

Fact sheet,
Code of Conduct for Aged Care - Consumer fact sheet
Publication date

In aged care, your rights are protected by the Charter of Aged Care Rights. Alongside the Charter is a new government initiative called the Serious Incident Response Scheme or SIRS. SIRS requires your home to take steps to keep you safe from harm.

Fact sheet,
Poster,
SIRS – Understand your right to be safe consumer poster with three circles with steps
Publication date

The Serious Incident Response Scheme or SIRS will support your right to be treated with dignity and respect and to live your life free from neglect, violence and abuse.

Fact sheet,
Poster,
Poster with text and four circles with steps
Publication date

To keep you safe, the government has introduced the Serious Incident Response Scheme or SIRS. SIRS will reduce the risk of harm to people in residential aged care homes.

Brochure,
Fact sheet,
Poster,
What is the SIRS? consumer poster with three circles with steps
Publication date

This resource for aged care consumers is a guide to the Code of Conduct for Aged Care (the Code).

Guides,
Code of conduct for aged care consumer guidance thumbnail
Publication date

The case studies for consumers have been designed to inform consumers and their families about the new Code of Conduct for Aged Care (the Code). The resource explores the 8 elements of the Code, listing some examples of expected behaviour for each element, as well as a case study example.

 

Fact sheet,
First page of the Code of Conduct for Aged Care – case studies for consumers fact sheet including an image of an elderly man with a carer
Publication date

How to stay safe from COVID-19 video is available in 15 different languages. The video aims to help consumers understand the steps they can take to keep themselves safe during the current pandemic. 

Video,
Image of COVID-19 video translations infographic showing icons: wash your hands, vaccination injection, and an older man
Publication date

This video explains the Charter of Aged Care Rights to consumers.

Video,
Screenshot of video: Four squares clockwise from top left: older man with glasses on chair next to younger man standing; elderly lady with walker standing with younger man; elderly man and woman playing cards at a table; and elderly man with glasses standing next to man with sunhat and sunglasses holding a chainsaw.
Publication date

This video explains what person-centred care means and how you can work with your provider to achieve it. 

Video,
man inside a circle on top of 4 houses
Publication date

This video provides a helpful explanation about what open disclosure is and what aged care consumers can expect during the process.

Video,
2 people talking an aged women and a younger man with blank conversation bubbles on a pink background
Publication date

This short animation video provides a helpful explanation of what dignity of risk is and a brief overview of what you should expect from your provider.

Video,
2 ladies talking with empty chat bubbles on a light orange background