Resource library

Open disclosure is the open discussion that an aged care provider has with people receiving aged care services when something goes wrong that has harmed or had the potential to cause harm to a person receiving aged care service. With more than 1.3 million people receiving care in Australia, this is a crucial activity for providers to support continuous improvement within their service.

Aged Care Quality and Safety Commission Statement of Intent 2022.

The Aged Care Quality and Safety Commission Statement of Expectations 2022.

Information for consumers of aged care services, their families, carers and representatives about the Aged Care Quality and Safety Commission.
This resource is available in 25 different languages.

The Commission has developed a number of resources to help aged care consumers understand what dignity of risk is and what actions you should expect from your provider. The dignity of risk is another way of saying you have the right to live the life you choose.

We have developed a number of resources to help aged care consumers understand what open-disclosure is and what action you should expect from your provider when something goes wrong with your care.

If you have a concern or complaint, it is safe to raise it with your residential or home service. The Aged Care Quality and Safety Commission can also help.

The poster and video will support you in understanding person-centred care.

If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.

This report describes the key themes and findings from online surveys of aged care consumers and aged care providers, regarding best practice models for engagement between consumers and providers.

This literature review examines published peer-reviewed articles and a broader set of literature to gain an understanding of existing models of co-design that have been successfully applied in a range of sectors both in Australia and internationally, which could be applied in the Australian aged care sector.

To inform this piece of work, we have undertaken a literature review of co-design and consumer engagement.

This resource was designed to support aged care providers to partner and engage with consumers to drive the delivery of consumer-centred care.

The World Health Organisation has declared the coronavirus is a pandemic. The Department of Health has prepared fact sheets, including for aged care staff, residents and families to assist in control of the spread of COVID19. It is strongly recommended that you read these fact sheets and revisit them every day or two because they will be updated as new information becomes available.

The Department of Health’s aged care regulatory functions have been transferred to the Aged Care Quality and Safety Commissioner from 1 January 2020, giving the Commission new powers for monitoring and enforcing compliance under the Aged Care Quality and Safety Commission Act 2018 and Aged Care Quality and Safety Commission Rules 2018.

The Commission has developed a package of resources to help consumers understand the new restrictive practices requirements.

You should not be treated any differently after raising a concern or making a complaint. If you are not happy with how your complaint has been managed, you can also make a complaint directly to the Aged Care Quality and Safety Commission.

This fact sheet provides information for residential aged care providers on behaviour support plans for each consumer who requires it, as part of their care.

The rights of consumers are protected by a Charter of Aged Care Rights. Download this helpful booklet for aged care service providers and their consumers.

This resource is not available to order on the Commission's website. Hard copies of the English version of the booklet are available at no cost from National Mailing and Marketing.

A fact sheet outlining the Aged Care Quality Standards.

This resource is not available to order.

Download the Commission's Aged Care Quality Standards imagery, including the Standards wheel and individual Standards icons. Includes terms of use.