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Publication date

Our Aged Care Quality Standards Consumer Outcomes A3 poster has been translated to 25 languages: Arabic, Armenian, Croatian, Chinese (Simplified and Traditional), Dutch, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Please note: This poster is not available for order.

Poster,
Icon of Quality Standards Consumer Outcomes Poster (available in 25 languages)
Publication date

The ‘A little yarn goes a long way’ fact sheet has been developed to inform older Aboriginal and Torres Strait Islander people, and their friends and family, about the support available to help them resolve concerns about aged care services, and why it’s important to raise these concerns.

This resource is available in 7 different languages including: Alyawarra, Arrernte, English, Luritja, Pitjantjatjarra, Torres Strait Creole and Warlpiri. 

First Nations resources,
Fact sheet,
A little yarn goes a long way fact sheet front page
Publication date

The ‘A little yarn goes a long way’ brochure has been developed to inform older Aboriginal and Torres Strait Islander people, and their friends and family, about the support available to help them resolve concerns about aged care services, and why it’s important to raise these concerns.

This resource is available in 7 different languages including: Alyawarra, Arrernte, English, Luritja, Pitjantjatjara, Torres Strait Creole and Warlpiri. 

Image of 'A little yarn goes a long way brochure' front cover
a_little_yarn-alyawarra.pdf  (PDF  4.45 MB)
a_little_yarn-arrernte.pdf  (PDF  4.39 MB)
a_little_yarn-english.pdf  (PDF  4.31 MB)
a_little_yarn-luritja.pdf  (PDF  4.42 MB)
a_little_yarn-tsi_creole.pdf  (PDF  4.45 MB)
a_little_yarn-warlpiri.pdf  (PDF  4.4 MB)
First Nations resources,
Brochure,
Image of 'A little yarn goes a long way brochure' front cover
Publication date

A document detailing the Commission’s approach to delivering regulatory functions under the Aged Care Quality and Safety Act 2018, in accordance with the Aged Care Quality and Safety Commission Rules 2018.

Corporate publications,
Regulatory strategy 2020
Publication date

Open disclosure is the open discussion that an aged care provider has with people receiving aged care services when something goes wrong that has harmed or had the potential to cause harm to a person receiving aged care service. With more than 1.3 million people receiving care in Australia, this is a crucial activity for providers to support continuous improvement within their service.

ACQSC_Open_Disclosure.pdf  (PDF  874.11 KB)
Brochure,
Guides,
cover image of open disclosure framework and guidance PDF
Publication date
Last updated

Download the Charter of Aged Care Rights Template for Signing for aged care service providers and their consumers on 1 July 2019. Available in PDF and DOCX.

This resource is available in 18 translated languages including: Arabic, Chinese (simplified and traditional), Croatian, Dutch, German, Greek, Hindi, Hungarian, Italian, Korean, Macedonian, Maltese, Polish, Russian, Serbian, Spanish, and Vietnamese.

Forms,
Language resources,
Cover image of Charter for Aged Care Rights signing template
Publication date

The rights of Consumers are protected by a Charter of Aged Care Rights.

This resource is not available to order on the Commission's website.

Brochure,
Charter of Aged Care Rights 2019 POSTER
Publication date

Download the English Aged Care Quality Standards Consumer Outcomes A2 poster. This resource is not available to order.

Poster,
Aged Care Quality Standards A2 Infographic Poster with Consumer Outcomes
Publication date

Download the Commission's Aged Care Quality Standards imagery, including the Standards wheel and individual Standards icons. Includes terms of use.

Image,
Aged Care Quality Standards wheel infographic of the Commission's range of resources available for download to support service providers and their consumers to understand the Quality Standards.
Publication date

A short video for aged care consumers, their families and representatives explaining the new Aged Care Quality Standards (Quality Standards) that began on 1 July 2019. Watch the video to see what the new Quality Standards mean in practice for you.

Note: This resource is not available for hard copy order.

Video,
Cover image What Consumers should know about the new Aged Care Quality Standards video
Publication date

Aged Care Quality and Safety Commission Statement of Intent 2019.

Corporate publications,
Cover Image Statement of Intent 2019
Publication date

The Aged Care Quality and Safety Commission's Corporate Plan January to June 2019

Corporate publications,
Cover Image Corporate Plan Jan-Jun 2019
Publication date

The Aged Care Quality and Safety Commission Statement of Expectations 2019.

Corporate publications,
Cover Image Statement of Expectation 2019
Publication date

A downloadable chatterbox template to support aged care service providers and their consumers engage with the new Aged Care Quality Standards.

This resource is not available to order.

chatterbox_web.pdf  (PDF  804.94 KB)
Brochure,
Downloadable Chatterbox template for the Aged Care Quality Standards
Publication date

This fact sheet outlines your options to ask for a review of the Aged Care Quality and Safety Commission’s decision in relation to your complaint, or to complain about our service.

Fact sheet,
Cover image Right To Seek Review Fact Sheet
Publication date
Last updated

If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.

Aged care advocacy – fact sheet  (PDF  660.35 KB)
Fact sheet,
Cover image_How Aged Care Advocacy Can Help You Fact Sheet
Publication date

The Department of Health’s aged care regulatory functions have been transferred to the Aged Care Quality and Safety Commissioner from 1 January 2020, giving the Commission new powers for monitoring and enforcing compliance under the Aged Care Quality and Safety Commission Act 2018 and Aged Care Quality and Safety Commission Rules 2018.

Regulatory Bulletins,
Cover image Regulatory Bulletin PDF
Publication date

We can assist with your concerns about the quality of care or services you or someone else is receiving from Australian Government funded aged care providers.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Fact sheet,
Language resources,
Complaints service we offer thumbnail
Publication date

The Notice of collection provides information on how we may collect, use and disclose personal information, for the purpose of our legislative functions. It is available in 24 languages.

Notice of collection (English)  (PDF  344.24 KB)
Portuguese – Aviso de recolha  (PDF  243.31 KB)
Tagalog – Abiso ng koleksyon  (PDF  266.14 KB)
Fact sheet,
First page of Notice of collection
Publication date

Top tips for consumers when making a complaint about aged care quality or services received.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Fact sheet,
Language resources,
Top tips for consumers front page