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Resource Library

Displaying 1 - 20 of 56 results

Resource Type
Brochures & Posters

Information for consumers of aged care services, their families, carers and representatives about the Aged Care Quality and Safety Commission.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Elderly woman with her dog in the park on a sunny day

Resource Type
Brochures & Posters

A poster outlining how to raise a concern about the quality of care a person is receiving.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Cover image Do you have a concern? Poster

Resource Type
Brochures & Posters

A poster outlining the Aged Care Quality Standards.

Image_Aged Care Quality Standards Posters

Resource Type
Factsheets & FAQs

A fact sheet outlining the new Aged Care Quality Standards.

Cover Image Aged Care Quality Standards PDF

Resource Type
Factsheets & FAQs

Top Tips for service providers managing complaints.

Top tips for providers cover page

Resource Type
Factsheets & FAQs

Top tips for consumers when making a complaint about aged care quality or services received.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Top tips for consumers front page

Resource Type
Factsheets & FAQs

The Notice of collection provides information on how we may collect, use and disclose personal information, for the purpose of our legislative functions.
This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Notice of Collection

Resource Type
Brochures & Posters
Factsheets & FAQs

This resource pack was sent to approved providers on 2nd January 2019. It contains helpful information on the Aged Care Quality and Safety Commission and the services we offer.

Cover Image_ACQSA Provider Pack

Resource Type
Brochures & Posters

If you need an interpreter, please call TIS National on
131 450 and ask them to call the Aged Care Quality and
Safety Commission on 1800 951 822. Our business hours
are 9-5 Monday to Friday.

Cover image translated information for people receiving aged care

Resource Type
Factsheets & FAQs

This fact sheet explains the ways the Aged Care Quality and Safety Commission may try to resolve your concerns and the possible outcomes.

Cover image Resolving Concerns About Aged Care fact sheet

Resource Type
Factsheets & FAQs

If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.

Cover image_How Aged Care Advocacy Can Help You Fact Sheet

Resource Type
Factsheets & FAQs

This fact sheet outlines your options to ask for a review of the Aged Care Quality and Safety Commission’s decision in relation to your complaint, or to complain about our service.

Cover image Right To Seek Review Fact Sheet

Resource Type
Guides & Handbooks

Download the Guidance material for the Aged Care Quality Standards that come into place on 1 July 2019. Includes: Introduction, Guidance on Standards 1-8 and Glossary.

Cover image Standards Guidance and Resources

Resource Type
Factsheets & FAQs

We can assist with your concerns about the quality of care or services you or someone else is receiving from Australian Government funded aged care providers.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Complaints service we offer thumbnail

Resource Type
Guides & Handbooks

Issue No. 2019-1. This bulletin covers the Aged Care Quality and Safety Commission process and responsibilities relating to findings on serious risk. Available in PDF and accessible DOC.

Cover image Regulatory Bulletin PDF

Resource Type
Forms
Cover image Practices and Processes Guide

Resource Type
Guides & Handbooks

Issue No. 2019-3.1. This Regulatory Bulletin outlines the Commission's policy regarding provider requests to exclude specific dates for an unannounced activity and includes criteria to guide approved providers when determining those dates. Available in PDF and accessible DOC.

Cover Image Regulatory Bulletin PDF

Resource Type
Forms
Guides & Handbooks
Corporate publications
Cover image Quality Framework for National Aboriginal and Torres Strait Islander Flexible Aged Care Program

Resource Type
Guides & Handbooks
Cover image Results and Processes Guide

Resource Type
Forms
Guides & Handbooks
Cover Image Self-Assessment Template for NASTI Flexible Aged Care Program Services