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The purpose of this document is to show providers how the Quality Standards have been strengthened. This analysis is current as at 10 January 2024 and based on the draft strengthened Quality Standards as at 14 December 2023.

Guides,
ssbac framework analysis thumbnail
Publication date

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.  

The draft audit methodology provides insight into the guidance and framework used to assess provider performance against the strengthened Quality Standards.

Guides,
Draft audit methodology image
Publication date

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.  

The evidence mapping framework gives insight into the evidence gathering processes, by providing a standardised set of targeted questions and examples of evidence.

Guides,
Evidence mapping image
Publication date

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.  

The tool supports providers to prepare for upcoming audits or can be used as a plan for continuous improvement.

Pre Audit Preparation Tool  (XLSX  335.11 KB)
Tool,
Guides,
Pre-audit excel file image
Publication date

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.

The request for information gives insight into the information, documents and records that will be requested from a Category 4 and 5 provider prior and during an audit against the strengthened Quality Standard. 

Guides,
Request for information 4 & 5 image
Publication date

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.  

The request for information gives insight into the information, documents and records that will be requested from a Category 6 provider prior and during an audit against the strengthened Quality Standard.

Guides,
Request for information 6 image
Publication date

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.  

The glossary supports the draft strengthened Quality Standards Guidance documentation by explaining key terms. 

Guides,
Draft glossary image
Publication date

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.  

Standard 7 ensures older people feel safe and at home in the residential community, have opportunities and are supported to maintain connections.

Guides,
Standard 7 image
Publication date

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.  

Standard 6 supports providers in delivering food services in line with the needs, goals and preferences of older people.

Guides,
Standard 6 image
Publication date

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.  

Standard 5 supports providers to improve the quality and safety of clinical care delivered through Commonwealth subsidised aged care services.

Guides,
Standard 5 image
Publication date

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.  

Standard 4 ensures that older people receive care and services in a physical environment that is safe, supportive and meets their needs.

Guides,
Standard 4 image
Publication date

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.  

Standard 3 describes the way providers must deliver care and services for all types of services being delivered.

Guides,
Standard 3 image
Publication date

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.  

Standard 2 sets out the expectations of the governing body to meet the requirements of the strengthened Quality Standards.

Guides,
Standard 2 image
Publication date

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.  

Standard 1 outlines the way that providers and workers are expected to treat older people.

Guides,
Standard 1 image
Publication date

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.

This introduction provides an overview of the guidance documentation supporting the strengthened Quality Standards.

Guides,
guidance-material-image
Publication date

RB 2019-05 This Regulatory Bulletin outlines the assessment methodology used by quality assessors when undertaking performance assessments under the Aged Care Quality Standards. It describes the Commission’s systematic approach to assessment of provider performance as a key element of its regulatory practice.

Regulatory Bulletins,
Cover image of the Commission's regulatory bulletin issue 2019-5
Publication date

A downloadable chatterbox template to support aged care service providers and their consumers engage with the new Aged Care Quality Standards.

This resource is not available to order.

chatterbox_web.pdf  (PDF  804.94 KB)
Brochure,
Downloadable Chatterbox template for the Aged Care Quality Standards
Publication date

An activity to raise awareness of the importance of identity culture and diversity

Guides,
Design your care activity brochure - thumbnail image
Publication date

Key documents and information to be available at commencement of performance assessment

Every performance assessment at a service’s premises begins with an entry meeting between the person in charge at the service and the Assessment Team. The Assessment Team will request certain key documents during the entry meeting at site audits, review audits and assessment contacts where performance against the Aged Care Quality Standards (Quality Standards) is being assessed.

Fact sheet,
Image of Info sheet for providers initial docs requested