Resource Library

This resource outlines our vision to be a world-class regulator as we strengthen our capability, effectiveness and accountability.

The Commission's goal planning document is a support tool for providers to plan to improve food, dining, nutrition and consumer choice.

Review of the Aged Care Quality Standards was a key recommendation of the Royal Commission into Aged Care Quality and Safety. The Commission is contributing to the review in our role as the national regulator of aged care services. This fact sheet provides further information about our Strengthened Quality Standards pilot project, commencing early 2023.

A short video for aged care consumers, their families and representatives, explaining what the Aged Care Quality Standards mean in practice.

The video has been translated in 25 languages including Arabic, Armenian, Cantonese, Dutch, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Please note: these videos are not available for download or hard copy order.

A short video for aged care consumers, their families and representatives explaining the new Aged Care Quality Standards (Quality Standards) that began on 1 July 2019. Watch the video to see what the new Quality Standards mean in practice for you.

Note: This resource is not available for hard copy order.

This report showcases innovative and creative examples shared by providers through the 2022 Enriching life through care national roundtable program on how they are improving aged care across the country. 
 

This report provides a comprehensive picture gained through our 2022 Enriching life through care national roundtable series on the sector’s challenges and experiences in improving the aged care experience for consumers. It also reflects valuable feedback we heard from the sector on their experience of engaging with the Commission and how we are responding to the issues raised.

This resource is a guide to specific responsibilities for approved providers in relation to their governance arrangements.

This fact sheet outlines what you and your care team can do to make your dining experience enjoyable.

The dining experience includes the food and drinks provided, the service you receive and the atmosphere. A good dining experience improves your wellbeing and increases your quality of life.

The food and dining experience offered by your residential aged care provider should be safe, enjoyable respectful and based on what you like. This fact sheet explains how the Commission will support consumers to have their concerns about food and dining experiences raised and addressed to make sure the quality and standard of service improves.

This food and dining preference sheet is to be completed by aged care residents, with assistance from staff, family, carer, or allied health, where required or requested.

This short animation video provides a helpful explanation of what dignity of risk is and a brief overview of what you should expect from your provider.

This video explains what person-centred care means and how you can work with your provider to achieve it. 

A new educational video for service providers has been produced providing information about open disclosure for aged care providers. The resource is a collaboration between the Commission and online training services provider, Altura Learning.

A short video aimed at aged care providers to support them to prepare and take action to meet the new Aged Care Quality Standards.

This resource is not available to order.

This Regulatory Bulletin provides guidance on banning orders, the circumstances in which the Commission will make a banning order and the approach that will be taken when deciding whether or not to do so. It includes information on the consequences of breaching a banning order, variation and revocation of banning orders and publication of information on banning orders.

The case studies for approved providers and their workers have been designed to inform and educate the workforce about the 8 elements of the Code of Conduct for Aged Care (the Code). A range of case studies provide examples both consistent and inconsistent with the Code.

The case studies for consumers have been designed to inform consumers and their families about the new Code of Conduct for Aged Care (the Code). The resource explores the 8 elements of the Code, listing some examples of expected behaviour for each element, as well as a case study example.

In this fact sheet, the Commission addresses the expectation that providers will have appropriate and robust workforce governance and management processes in place to ensure consumers have continuity of safe and quality care and services in anticipation of any external workforce pressures.

Download the guidance material for the Aged Care Quality Standards. It includes an introduction, guidance each of the 8 Quality Standards and a glossary.

This resource is not available to order.