Resource library

A document detailing the Commission’s approach to delivering regulatory functions under the Aged Care Quality and Safety Act 2018, in accordance with the Aged Care Quality and Safety Commission Rules 2018.

This fact sheet outlines your options to ask for a review of the Aged Care Quality and Safety Commission’s decision in relation to your complaint, or to complain about our service.

The Notice of collection provides information on how we may collect, use and disclose personal information, for the purpose of our legislative functions. It is available in 24 languages.

How to stay safe from COVID-19 video is available in 15 different languages. The video aims to help consumers understand the steps they can take to keep themselves safe during the current pandemic. 

This report describes the key themes and findings from online surveys of aged care consumers and aged care providers, regarding best practice models for engagement between consumers and providers.

This literature review examines published peer-reviewed articles and a broader set of literature to gain an understanding of existing models of co-design that have been successfully applied in a range of sectors both in Australia and internationally, which could be applied in the Australian aged care sector.

To inform this piece of work, we have undertaken a literature review of co-design and consumer engagement.

This resource was designed to support aged care providers to partner and engage with consumers to drive the delivery of consumer-centred care.

The rights of consumers are protected by a Charter of Aged Care Rights. Download this helpful booklet for aged care service providers and their consumers.

This resource is not available to order on the Commission's website. Hard copies of the English version of the booklet are available at no cost from National Mailing and Marketing.

This fact sheet provides information on a Direction, which can be issued by the Commission to a provider.