Download the Charter of Aged Care Rights Template for Signing for aged care service providers and their consumers on 1 July 2019. Available in PDF and DOCX.
This resource is available in 18 translated languages including: Arabic, Chinese (simplified and traditional), Croatian, Dutch, German, Greek, Hindi, Hungarian, Italian, Korean, Macedonian, Maltese, Polish, Russian, Serbian, Spanish, and Vietnamese.
Charter of Aged Care Rights signing template (English) (PDF 921.27 KB)
Accessible - Charter of Aged Care Rights signing template (English) (DOCX 228.75 KB)
Arabic – میثاق حقوق رعایة المسنین (PDF 178.74 KB)
Arabic (accessible) – میثاق حقوق رعایة المسنین (DOCX 223.18 KB)
Chinese, Simplified – 老年护理权益章程 (PDF 201.38 KB)
Chinese, Simplified (accessible) – 老年护理权益章程 (DOCX 223.36 KB)
Chinese, Traditional – 老年護理權利章程 (PDF 172.29 KB)
Chinese, Traditional (accessible) – 老年護理權利章程 (DOCX 223.23 KB)
Croatian – Povelja o pravima starijih osoba u skrbi (PDF 158.19 KB)
Croatian (accessible) – Povelja o pravima starijih osoba u skrbi (DOCX 222.89 KB)
Dutch – Handvest voor de rechten van cliënten in de ouderenzorg (PDF 133.18 KB)
German – Charta über Rechte in der Altenpflege (PDF 138.48 KB)
German (accessible) – Charta über Rechte in der Altenpflege (DOCX 221.29 KB)
Greek – Χάρτα Δικαιωμάτων Φροντίδας Ηλικιωμένων (PDF 158.44 KB)
Greek (accessible) – Χάρτα Δικαιωμάτων Φροντίδας Ηλικιωμένων (DOCX 223.8 KB)
Hindi – वयोवृद्ध देखभाल अधिकार-पत्र (PDF 178.37 KB)
Hindi (accessible) – वयोवृद्ध देखभाल अधिकार-पत्र (DOCX 223.05 KB)
Hungarian – Idősgondozási jogok chartája (PDF 155.91 KB)
Hungarian (accessible) – Idősgondozási jogok chartája (DOCX 223.34 KB)
Italian – La Carta dei Diritti di Assistenza per gli Anziani (PDF 132.41 KB)
Korean – 노인케어 권리 헌장 (PDF 223.56 KB)
Korean (accessible) – 노인케어 권리 헌장 (DOCX 223.04 KB)
Macedonian – Повелба за правата за старосна нега (PDF 155.33 KB)
Macedonian (accessible) – Повелба за правата за старосна нега (DOCX 221.9 KB)
Maltese – Charter tad-Drittijiet tal-Kura tal-Anzjani (PDF 164.17 KB)
Maltese (accessible) – Charter tad-Drittijiet tal-Kura tal-Anzjani (DOCX 221.49 KB)
Nepalese - वृद्ध हेरचाह अधिकारहरूको बडापत्र (PDF 182.62 KB)
Nepalese (accessible) - वृद्ध हेरचाह अधिकारहरूको बडापत्र (DOCX 222.82 KB)
Polish (accessible) – Karta Praw w Opiece nad Osobami Starszymi (PDF 173.65 KB)
Polish (accessible) – Karta Praw w Opiece nad Osobami Starszymi (PDF 173.65 KB)
russian_-_dept_health_-_charter_of_aged_care_rights_0.docx (DOCX 221.84 KB)
Serbian – Повеља о правима старијих лица на негу (PDF 155.77 KB)
Serbian (accessible) – Повеља о правима старијих лица на негу (DOCX 221.76 KB)
This fact sheet provides guidance for people who access home services through the Home Care Packages Program and what you can do if your provider wants to make changes to your home service arrangement.
A poster outlining how to raise a concern about the quality of care a person is receiving.
This resource is available in 25 different languages including: Arabic, Armenian, Chinese Traditional, Chinese Simplified, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.
English - Do you have a concern or complaint? (PDF 561.8 KB)
Arabic – هل لديك أية مخاوف أو شكوى؟ (PDF 309.37 KB)
Armenian – Դուք ունե՞ք մտահոգություն կամ բողոք (PDF 387.56 KB)
Croatian – Da li ste zabrinuti ili imate prigovor? (PDF 320.29 KB)
Chinese Traditional – 您是否有顧慮，或者希望提出投訴？ (PDF 423.95 KB)
Chinese Simplified – 您是否有顾虑或想 提出投诉? (PDF 420.94 KB)
Dutch – Heeft u een bezorgdheid of klacht? (PDF 313.3 KB)
French – Avez-vous un sujet de préoccupation ou une plainte? (PDF 333.94 KB)
German – Haben Sie ein Anliegen oder eine Beschwerde? (PDF 412.92 KB)
Greek – Έχετε ανησυχία ή καταγγελία; (PDF 322.27 KB)
Hindi – क्या आपके पास कोई चिंता या शिकायत है? (PDF 308.22 KB)
Hungarian – Van-e aggodalma vagy panasza? (PDF 413.22 KB)
Italian – Ha una segnalazione da fare? (PDF 313.19 KB)
Korean – 우려 사항이나 불만 사항이 있으신가요? (PDF 320.76 KB)
Latvian – Vai jums ir kādas raizes vai sūdzības? (PDF 318.04 KB)
Macedonian – Дали имате некој проблем или жалба? (PDF 298.49 KB)
Maltese – Hemm xi ħaġa li qed tħassbek jew għandek xi ilment? (PDF 329.77 KB)
Polish – Czy masz jakieś obawy lub skargi? (PDF 308.22 KB)
Portuguese – Tem alguma preocupação ou queixa? (PDF 314.82 KB)
Russian – У вас возникла проблема или есть претензия? (PDF 313.47 KB)
Serbian – Да ли вас нешто забрињава или желите да се жалите? (PDF 313.03 KB)
Spanish – ¿Tiene alguna inquietud o queja? (PDF 313.21 KB)
Tagalog – Mayroon ka bang pag-aalala o reklamo? (PDF 312.93 KB)
Turkish – Endişeleriniz veya şikâyetiniz var mı? (PDF 320.55 KB)
Ukrainian – Ви чимось занепокоєні чи у вас є скарга? (PDF 315.11 KB)
Vietnamese – Quý vị có mối quan ngại hay khiếu nại nào không? (PDF 320.56 KB)
How to stay safe from COVID-19 video is available in 15 different languages. The video aims to help consumers understand the steps they can take to keep themselves safe during the current pandemic.
On Wednesday 31 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to consumers regarding the national aged care reforms.
Arabic - Commissioner letter to aged care consumers (PDF 252.39 KB)
Croatian - Commissioner letter to aged care consumers (PDF 195.86 KB)
Greek - Commissioner letter to aged care consumers (PDF 200.88 KB)
Hindi - Commissioner letter to aged care consumers (PDF 255.75 KB)
Hungarian - Commissioner letter to aged care consumers (PDF 198.42 KB)
Italian - Commissioner letter to aged care consumers (PDF 222.48 KB)
Khmer - Commissioner letter to aged care consumers (PDF 240.11 KB)
Macedonian - Commissioner letter to aged care consumers (PDF 171.52 KB)
Polish - Commissioner letter to aged care consumers (PDF 187.88 KB)
Russian - Commissioner letter to aged care consumers (PDF 205.04 KB)
Serbian - Commissioner letter to aged care consumers (PDF 202.41 KB)
Spanish - Commissioner letter to aged care consumers (PDF 194.2 KB)
Vietnamese - Commissioner letter to aged care consumers (PDF 205.79 KB)
The rights of consumers are protected by a Charter of Aged Care Rights. Download this helpful booklet for aged care service providers and their consumers.
This resource is not available to order on the Commission's website. Hard copies of the English version of the booklet are available at no cost from National Mailing and Marketing.
Charter of Aged Care Rights (English) (PDF 708.18 KB)
Accessible – Charter of Aged Care Rights (English) (DOCX 237.15 KB)
Arabic – ميثاق حقوق رعاية المسنين (PDF 1.65 MB)
Chinese, Simplified – 老年护理权益章程 (PDF 1.67 MB)
Chinese, Traditional – 老年護理權益章程 (PDF 1.7 MB)
Dutch – Handvest voor Rechten in Ouderenzorg (PDF 1.54 MB)
German – Charta über Rechte in der Altenpflege (PDF 1.54 MB)
Greek – Χάρτα Δικαιωμάτων Φροντίδας Ηλικιωμένων (PDF 1.56 MB)
Hindi – वृद्ध लोगों के अधिकारों का घोषणा-पत (PDF 1.62 MB)
Hungarian – Idősgondozási jogok chartája (PDF 1.58 MB)
Korean – 노인 케어 권리 헌장 (PDF 1.58 MB)
Macedonian – Повелба за правата за старосна нега (PDF 1.57 MB)
Maltese – Ċarter tad-Drittijiet tal-Kura tal-Anzjani (PDF 1.55 MB)
Polish – Karta Praw w Opiece nad Osobami Starszymi (PDF 2.15 MB)
Russian – Хартия прав по уходу за престарелыми (PDF 1.57 MB)
Serbian – Повеља о правима старијих лица на негу (PDF 1.57 MB)
