Resource library

This food and dining preference sheet is to be completed by aged care residents, with assistance from staff, family, carer, or allied health, where required or requested.

This fact sheet outlines what you and your care team can do to make your dining experience enjoyable.

The dining experience includes the food and drinks provided, the service you receive and the atmosphere. A good dining experience improves your wellbeing and increases your quality of life.

A short video for aged care consumers, their families and representatives explaining the new Aged Care Quality Standards (Quality Standards) that began on 1 July 2019. Watch the video to see what the new Quality Standards mean in practice for you.

Note: This resource is not available for hard copy order.

RB 2020-10 This Regulatory Bulletin covers the registration requirements and process for quality assessors, including information on why registration may be cancelled by the Commission.

Our Aged Care Quality Standards Consumer Outcomes A3 poster has been translated to 25 languages: Arabic, Armenian, Croatian, Chinese (Simplified and Traditional), Dutch, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Please note: This poster is not available for order.

Download the English Aged Care Quality Standards Consumer Outcomes A2 poster. This resource is not available to order.

The food and dining experience offered by your residential aged care provider should be safe, enjoyable respectful and based on what you like. This fact sheet explains how the Commission will support consumers to have their concerns about food and dining experiences raised and addressed to make sure the quality and standard of service improves.

The Commission is implementing the Stronger Standards, Better Aged Care Program to help older Australians and their carers and representatives to learn about the strengthened Aged Care Quality Standards. This fact sheet provides further information about the program which commenced in early 2023.

Review of the Aged Care Quality Standards was a key recommendation of the Royal Commission into Aged Care Quality and Safety. The Commission is contributing to the review in our role as the national regulator of aged care services. This fact sheet provides further information about our Strengthened Quality Standards pilot project, commencing early 2023.

A short video for aged care consumers, their families and representatives, explaining what the Aged Care Quality Standards mean in practice.

The video has been translated in 25 languages including Arabic, Armenian, Cantonese, Dutch, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Please note: these videos are not available for download or hard copy order.

This report showcases innovative and creative examples shared by providers through the 2022 Enriching life through care national roundtable program on how they are improving aged care across the country. 
 

This report provides a comprehensive picture gained through our 2022 Enriching life through care national roundtable series on the sector’s challenges and experiences in improving the aged care experience for consumers. It also reflects valuable feedback we heard from the sector on their experience of engaging with the Commission and how we are responding to the issues raised.

This short animation video provides a helpful explanation of what dignity of risk is and a brief overview of what you should expect from your provider.

This video explains what person-centred care means and how you can work with your provider to achieve it. 

The case studies for consumers have been designed to inform consumers and their families about the new Code of Conduct for Aged Care (the Code). The resource explores the 8 elements of the Code, listing some examples of expected behaviour for each element, as well as a case study example.

This poster is a guide for aged care residents about what you should expect from your provider and dining team for an enjoyable meal and dining experience.

The Commission has developed a number of resources to help aged care consumers understand what dignity of risk is and what actions you should expect from your provider. The dignity of risk is another way of saying you have the right to live the life you choose.

The poster and video will support you in understanding person-centred care.

This report describes the key themes and findings from online surveys of aged care consumers and aged care providers, regarding best practice models for engagement between consumers and providers.

This literature review examines published peer-reviewed articles and a broader set of literature to gain an understanding of existing models of co-design that have been successfully applied in a range of sectors both in Australia and internationally, which could be applied in the Australian aged care sector.

To inform this piece of work, we have undertaken a literature review of co-design and consumer engagement.