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Infection prevention and control, also known as IPC, are the steps and processes that people can use to reduce the spread of harmful germs and bacteria. 

People who visit aged care services can help support IPC processes.

Video,
Your role in infection prevention and control video thumbnail
Publication date
Last updated

This poster provides a quick introduction to the new Code of Conduct for Aged Care (the Code). It includes a weblink and QR code to find out more on the Aged Care Quality and Safety Commission’s website.

Poster,
code conduct workers poster thumbnail
Publication date

Infection prevention and control helps to stop the spread of germs like bacteria and viruses that cause respiratory infections and gastroenteritis. Hand hygiene is a very important part of this. 

In this video you will learn how to clean another person's hands.

Video,
Hand hygiene video thumbnail
Publication date
Last updated

This fact sheet explains how the Aged Care Quality and Safety Commission (the Commission) works with and supports aged care workers.

Fact sheet,
aged care workers factsheet thumbnail
Publication date

This video is to give consumers, their representatives and families an overview of the Code of Conduct in Aged Care. It describes the behaviour expected of aged care providers, their governing persons (e.g. board members and Chief Executive Officers) and aged care workers. It describes how providers and the people who provide your care must behave and treat you.
 

Video,
Opening screen - Code of Conduct for Aged Care – introductory video for providers and workers video
Publication date

This video introduces the Code of Conduct for Aged Care (the Code) to aged care workers and approved aged care providers.

Transcript of 'Code of Conduct for Aged Care'

Video,
Opening screen - Code of Conduct for Aged Care – introductory video for consumers video
Publication date

This guidance material supports workers in the delivery or person-centred quality care and outcomes. It also aims to promote best practice in service provision.

Draft Worker Guidance  (PDF  992.94 KB)
Guides,
Worker guidance image
Publication date

This resource for aged care workers and governing persons is a guide to the Code of Conduct for Aged Care.

Guides,
code of conduct guidance - workers thumbnail
Publication date

This guide for workers provides a quick introduction to the new Code of Conduct for Aged Care (the Code). It includes a weblink and QR code to find out more on the Aged Care Quality and Safety Commission’s website.

This resource is available in 25 different languages including: Arabic, Simplified Chinese, Traditional Chinese, Croatian, Dari, Dinka, Farsi, French, Greek, Hindi, Indonesian, Italian, Khmer, Korean, Kurdish, Pashto, Punjabi, Somali, Spanish, Tagalog, Tamil, Thai, Turkish, Urdu, and Vietnamese.

 

Guides,
Code of Conduct for Aged Care – worker quick guide
Publication date

The case studies for approved providers and their workers have been designed to inform and educate the workforce about the 8 elements of the Code of Conduct for Aged Care (the Code). A range of case studies provide examples both consistent and inconsistent with the Code.

 

 

Fact sheet,
First page of the Code of Conduct for Aged Care – case studies for workers and providers fact sheet
Publication date

States and Territories have established directions giving effect to the Australian Health Protection Principal Committee’s recommendation that visitors and staff (including visiting workers) should not be permitted to enter a residential aged care facility, if they have not been vaccinated against influenza (after 1st May 2020).  

Residential aged care facilities may wish to display the attached poster at entrances, to alert anyone entering the facility of these flu vaccination requirements. 

Flu vaccination poster  (PDF  122.41 KB)
Poster,
Flu vaccination poster
Publication date

This web-based quiz provides an opportunity for the aged care workforce (workers and providers) to assess their knowledge of the new Code of Conduct for Aged Care (the Code). The quiz is anonymous and results are not recorded.

 

Start the quiz now.

 

 

Application (app),
Front page image for the Your Code: self‑assessment quiz
Publication date

This short video explains how to assist residential aged care providers to support their workers, care recipients, families and visitors to prevent, prepare for and manage outbreaks of COVID-19.

Video,
Image of Outbreak Management Planning short video inforgraphic
Publication date

The Code of Conduct for Aged Care – training PowerPoint is a presentation that trainers can download, customise and use to teach their workers about the Code of Conduct for Aged Care (the Code).

The training resource:

  • offers an overview of the Code
  • supports an exploration of the Code and its 8 elements
  • is designed to support reflective discussions about the Code and how it applies in practice. 

Note:

Presentations,
the_code_of_conduct_ppt.jpg
Publication date

This Regulatory Bulletin explains what procedural fairness is. 
It also explains the circumstances where the Aged Care Quality and Safety Commission must provide procedural fairness and our approach to providing procedural fairness when making decisions.

RB 2023-21 Procedural fairness  (PDF  855.67 KB)
RB 2023-21 Procedural fairness  (DOCX  2.18 MB)
Regulatory Bulletins,
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Publication date

The Aged Care Quality and Safety Commission handles a range of complaints every day. Some of these complaint issues can be handled solely by us, while others may need to be referred to another organisation.

There are a number of organisations we refer complaint information to when required:

Fact sheet,
Referrals to other organisations fact sheet
Publication date

This fact sheet outlines the steps that aged care staff should take to:

  • consult with residents
  • assess the need for texture modified food and drink
  • correctly prepare texture modified food and drink that looks, smells and tastes great.

 

Fact sheet,
Cover image - Nutrition and texture modified food and drink (Workers) fact sheet
Publication date

This fact sheet provides an overview of how you can support people with swallowing difficulties, also known as dysphagia, to have safe and enjoyable mealtimes in aged care.

This includes recognising and responding to signs of swallowing difficulties, referring for assessment, implementing a mealtime support plan and consulting with the resident about all aspects of their food, drink and required support. 

 

Fact sheet,
Cover image - Supporting safe and enjoyable mealtimes (workers) fact sheet
Publication date

This fact sheet provides an overview of the Code of Conduct for Aged Care (the Code) for the aged care workforce including aged care workers and governing persons.

Fact sheet,
Code of Conduct for Aged Care – worker fact sheet
Publication date
Fact sheet,
Procedural fairness thumbnail