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Displaying 1 - 20 of 24 results

9 August 2022
Fact sheet,

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to unexplained absence from care. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.

Document with a teal coloured header and the text Reportable incidents: Unexpected absence from care, followed by two columns of text.

9 August 2022
Fact sheet,

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to inappropriate use of restrictive practices. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.

Document with a teal coloured header and the text Reportable incidents: Inappropriate use of restrictive practices fact sheet, followed by two columns of text.

9 August 2022
Fact sheet,

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to stealing or financial coercion by a staff member. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.

Document with a teal coloured header and the text Reportable incidents: Stealing or financial coercion by a staff member, followed by two columns of text.

9 August 2022
Fact sheet,

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to unexpected death. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.

Document with a teal coloured header and the text Reportable incidents: Unexpected death, followed by two columns of text.

9 August 2022
Fact sheet,

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to psychological or emotional abuse. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.

Document with a teal coloured header and the text Reportable incidents: Psychological or emotional abuse, followed by two columns of text.

9 August 2022
Fact sheet,

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to unreasonable use of force. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.

Document with a teal coloured header and the text Reportable incidents: Unreasonable use of force , followed by two columns of text.

16 March 2022
Fact sheet,
Poster,

If you have a concern or complaint, it is safe to raise it with your residential or home service. The Aged Care Quality and Safety Commission can also help.

How to make a complaint? poster with four circles with icons

13 January 2022
Fact sheet,

The Notice of collection provides information on how we may collect, use and disclose personal information, for the purpose of our legislative functions. It is available in 24 languages.

First page of Notice of collection

14 December 2021
Video,

This video explains the Charter of Aged Care Rights to consumers.

Screenshot of video: Four squares clockwise from top left: older man with glasses on chair next to younger man standing; elderly lady with walker standing with younger man; elderly man and woman playing cards at a table; and elderly man with glasses standing next to man with sunhat and sunglasses holding a chainsaw.

18 October 2021
Fact sheet,
Poster,

You should not be treated any differently after raising a concern or making a complaint. If you are not happy with how your complaint has been managed, you can also make a complaint directly to the Aged Care Quality and Safety Commission.

What happens after you make a complaint poster with three icons: acknowledge investigate and respond

27 July 2021
Fact sheet,
Poster,

The Serious Incident Response Scheme or SIRS will support your right to be treated with dignity and respect and to live your life free from neglect, violence and abuse.

Poster with text and four circles with steps

9 July 2021
Brochure,
Fact sheet,
Poster,

To keep you safe, the government has introduced the Serious Incident Response Scheme or SIRS. SIRS will reduce the risk of harm to people in residential aged care homes.

What is the SIRS? consumer poster with three circles with steps

9 July 2021
Video,

How to stay safe from COVID-19 video is available in 15 different languages. The video aims to help consumers understand the steps they can take to keep themselves safe during the current pandemic. 

Image of COVID-19 video translations infographic showing icons: wash your hands, vaccination injection, and an older man

9 July 2021
Video,

In this short video, Aged Care Quality and Safety Commissioner Janet Anderson provides an overview for approved residential aged care providers of the Serious Incident Response Scheme (SIRS) which commenced on 1 April 2021.

SIRS overview video thumbnail image

9 July 2021
Fact sheet,
Poster,

In aged care, your rights are protected by the Charter of Aged Care Rights. Alongside the Charter is a new government initiative called the Serious Incident Response Scheme or SIRS. SIRS requires your home to take steps to keep you safe from harm.

SIRS – Understand your right to be safe consumer poster with three circles with steps

1 July 2021
Fact sheet,

This fact sheet provides a brief overview of the process for preparing to return several residents to their residential aged care facility (RACF) from hospital.

Image of cover art - Information to support the repatriation of residents – general guidance

1 July 2021
Fact sheet,

The Serious Incident Response Scheme (SIRS) is a new initiative to help prevent and reduce the risk of incidents of abuse and neglect in residential aged care services subsidised by the Australian Government. The SIRS requires residential services to have an effective incident management system or IMS.

An IMS is key to a provider’s ability to effectively identify, respond to, and mitigate the impact of an incident, and enables providers to analyse and identify risks and trends to inform preventative measures.

This fact sheet describes how incidents should be recorded in your IMS to meet your obligations under SIRS and provide safe care to your residents.

Recording incidents in an incident management system fact sheet page one image

1 July 2021
Fact sheet,
Guides,

Serious Incident Response Scheme - Residential aged care provider readiness checklist

Residential aged care providers are encouraged to work through the Serious Incident Response Scheme (SIRS) readiness checklist.

Screenshot of SIRS Readiness Checklist document

1 July 2021
Fact sheet,

This fact sheet provides information about the revised incident management obligations within Standard 8 for home services providing aged care.

First page of Home services: Incident management systems fact sheet

1 July 2021
Video,

In this short video, we discuss incident management in residential aged care settings under the Serious Incident Response Scheme (SIRS) which commenced on 1 April 2021.

Incident management under the SIRS video thumbnail

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