Resource Library

The Notice of collection provides information on how we may collect, use and disclose personal information, for the purpose of our legislative functions. It is available in 24 languages.

This video explains the Charter of Aged Care Rights to consumers.

How to stay safe from COVID-19 video is available in 15 different languages. The video aims to help consumers understand the steps they can take to keep themselves safe during the current pandemic. 

This fact sheet provides a brief overview of the process for preparing to return several residents to their residential aged care facility (RACF) from hospital.

This fact sheet provides information about the revised incident management obligations within Standard 8 for home services providing aged care.

This fact sheet provides information on a Direction, which can be issued by the Commission to a provider.

This fact sheet outlines your options to ask for a review of the Aged Care Quality and Safety Commission’s decision in relation to your complaint, or to complain about our service.