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14 December 2021
Video,

This video explains the Charter of Aged Care Rights to consumers.

Screenshot of video: Four squares clockwise from top left: older man with glasses on chair next to younger man standing; elderly lady with walker standing with younger man; elderly man and woman playing cards at a table; and elderly man with glasses standing next to man with sunhat and sunglasses holding a chainsaw.

4 November 2021
Forms,

Under section 9-1 of the Aged Care Act 1997 approved providers are required to notify the Aged Care Quality and Safety Commissioner of any change of circumstance that materially affects their suitability to be a provider of aged care. 

9 July 2021
Video,

How to stay safe from COVID-19 video is available in 15 different languages. The video aims to help consumers understand the steps they can take to keep themselves safe during the current pandemic. 

Image of COVID-19 video translations infographic showing icons: wash your hands, vaccination injection, and an older man

25 August 2020
Forms,

In the event of an outbreak of COVID-19 at a residential service, the service’s Outbreak Management Team and key personnel at the service will be working in close co-operation with public health authorities and other parties to ensure an effective emergency response.  A key personnel template has been developed to assist providers in identifying key personnel of the service and their contact details to support this response. 

Key personnel template

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