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Resource Library

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23 August 2021
Regulatory Bulletins,

RB 2020-09 This Regulatory Bulletin covers the Commission’s processes and responsibilities in relation to assessment contacts with accredited services, previously accredited services and home services.

Cover Image Regulatory Bulletin PDF

5 August 2021
Corporate publications,

A document detailing the Commission’s approach to delivering regulatory functions under the Aged Care Quality and Safety Act 2018, in accordance with the Aged Care Quality and Safety Commission Rules 2018.

Regulatory strategy 2020

5 August 2021
Fact sheet,

The Notice of collection provides information on how we may collect, use and disclose personal information, for the purpose of our legislative functions. It is available in 25 languages.

Notice of Collection

23 July 2021
Brochure,
Language resources,

The rights of consumers are protected by a Charter of Aged Care Rights. Download this helpful booklet for aged care service providers and their consumers.

This resource is not available to order on the Commission's website. Hard copies of the English version of the booklet are available at no cost from National Mailing and Marketing.

Charter of Aged Care Rights cover picture

23 July 2021
Fact sheet,

This fact sheet provides updated information for providers of aged care on effective infection prevention and control capability. This is critical to the safe, effective delivery of personal and clinical care in aged care. This is particularly the case during the coronavirus COVID-19 pandemic.

This fact sheet includes information on:
- What is the infection prevention and control (IPC) lead?
- What are the requirements of the IPC lead?
- Where can I find out more about the requirements and timing of implementation of the IPC lead(s)?
- Which approved providers need to appoint an IPC lead?

Image of Infection Prevention and Control Leads: Updates for providers thumbnail

14 July 2021
Image,

Download the How to stay active and enjoy yourself during COVID-19 images for social media, email and web.

White text: How to stay active and enjoy yourself during COVID-19 on green background with three circles with icons for: figures stretching, a figure reading a book and laptop with figure on screen and music notes

14 July 2021
Image,

Download the Stay connected with the people you love during COVID-19 images for social media, email and web.

Cartoon of an envelope with text: Stay connected with the people you love during COVID-19 on a purple background

14 July 2021
Image,

Download the How to stay safe from COVID-19 images for social media, email and web.

How to stay safe from COVID-19 white text, blue background with four circles with icons: hand washing, two figures 1.5m apart, needle and elderly figure with glasses sneezing in elbow

12 July 2021
Fact sheet,

Children and their elderly relatives can still connect during COVID-19. Regular phone and video calls will help to maintain their connection as well as help prevent loneliness in aged care
residents due to the COVID-19 isolation.

Image – Connecting over the phone or video call

12 July 2021
Fact sheet,

You, your friends and family have a right to know how your residential aged care service is responding to the COVID-19 pandemic. We have developed some common questions that you can ask your service provider during this time.

Common questions for residential aged care services fact sheet

12 July 2021
Aboriginal and Torres Strait Islander resources,
Brochure,
Guides,

To support the aged care sector during the COVID-19 pandemic, the Commission is developing a range of new storyboards that are designed to illustrate key behaviours and priority issues. 

The storyboards will be particularly helpful in supporting people whose English or literacy levels may be a barrier when it comes to accessing content relating to COVID-19 and are relevant to all providers and consumers, their families and representatives across the aged care sector. 

These storyboards deal with the concept of staying safe, and cover the following topics: 

COVID-19 Staying safe storyboard image

12 July 2021
Brochure,
Guides,

To support the aged care sector during the COVID-19 pandemic, the Commission is developing a range of new storyboards that are designed to illustrate key behaviours and priority issues.

COVID-19 storyboards image

12 July 2021
Fact sheet,
Guides,
Poster,

Are you missing some of your favourite activities? You can still do many of the social activities you enjoy, though they may be a little different.

A3 poster – How to stay active and enjoy yourself during COVID-19, white text on green background with circles for four steps enjoy yourself during COVID-19

12 July 2021
Fact sheet,
Guides,
Poster,

It’s important to stay in touch with the people you love, even if COVID-19 restrictions mean they can’t visit you as easily or as often.

A3 poster – Staying connected with the people you love during COVID-19, white text on purple background with circles for four steps

12 July 2021
Guides,
Language resources,

These translated guides will help you understand what to expect if someone has COVID-19 in your residential aged care service, including that a number of changes will take place. These changes will be made very quickly. You might be anxious when these changes take place but the aim is to keep you safe.

Image of 'What to expect guide' - cover image

12 July 2021
Guides,

COVID-19 is an infection that can be more serious for some older people. We have developed a range of resources to help consumers understand their options on staying safe, keeping in touch with loved ones and keeping fit and active.

These translated guides provide useful information on how to stay safe in a time of COVID-19.

Image of the cover of 'How to stay safe guide'

12 July 2021
Language resources,
Poster,

COVID-19 is an infection that’s more serious in some older people. You might be worried but there are ways you can connect with your loved ones while protecting yourself and others. The translated versions of this poster will show you how.

Image of the A3 Poster - 'How to stay safe from COVID-19 ' infographic

12 July 2021
Language resources,
Poster,

If someone has COVID-19 in your residential aged care service, a number of changes will take place. These changes will be made very quickly. You might be anxious when these changes take place but the aim is to keep you safe.

This poster has been translated into 15 languages to help residents understand what to expect in the time of COIVD-19.

Image of the 'What to expect translations - poster image' infographic translated into multiple languages

9 July 2021
Video,

How to stay safe from COVID-19 video is available in 15 different languages. The video aims to help consumers understand the steps they can take to keep themselves safe during the current pandemic. 

Image of COVID-19 video translations infographic showing icons: wash your hands, vaccination injection, and an older man

5 July 2021
Poster,

These posters have been developed to supplement the CDNA National Guidelines for the Prevention, Control and Public Health Management of COVID-19 Outbreaks in Residential Care Facilities in Australia.

The CDNA guidelines include a flow chart for managing COVID-19 in residential facilities. The posters take this flow chart and present it in a way that may be easier for facilities to see what they need to do for their particular circumstances.

COVID-19 flowchart posters