Download the Charter of Aged Care Rights Template for Signing for aged care service providers and their consumers on 1 July 2019. Available in PDF and DOCX.
This resource is available in 18 translated languages including: Arabic, Chinese (simplified and traditional), Croatian, Dutch, German, Greek, Hindi, Hungarian, Italian, Korean, Macedonian, Maltese, Polish, Russian, Serbian, Spanish, and Vietnamese.
Charter of Aged Care Rights signing template (English) (PDF 921.27 KB)
Accessible - Charter of Aged Care Rights signing template (English) (DOCX 228.75 KB)
Arabic – میثاق حقوق رعایة المسنین (PDF 178.74 KB)
Arabic (accessible) – میثاق حقوق رعایة المسنین (DOCX 223.18 KB)
Chinese, Simplified – 老年护理权益章程 (PDF 201.38 KB)
Chinese, Simplified (accessible) – 老年护理权益章程 (DOCX 223.36 KB)
Chinese, Traditional – 老年護理權利章程 (PDF 172.29 KB)
Chinese, Traditional (accessible) – 老年護理權利章程 (DOCX 223.23 KB)
Croatian – Povelja o pravima starijih osoba u skrbi (PDF 158.19 KB)
Croatian (accessible) – Povelja o pravima starijih osoba u skrbi (DOCX 222.89 KB)
Dutch – Handvest voor de rechten van cliënten in de ouderenzorg (PDF 133.18 KB)
German – Charta über Rechte in der Altenpflege (PDF 138.48 KB)
German (accessible) – Charta über Rechte in der Altenpflege (DOCX 221.29 KB)
Greek – Χάρτα Δικαιωμάτων Φροντίδας Ηλικιωμένων (PDF 158.44 KB)
Greek (accessible) – Χάρτα Δικαιωμάτων Φροντίδας Ηλικιωμένων (DOCX 223.8 KB)
Hindi – वयोवृद्ध देखभाल अधिकार-पत्र (PDF 178.37 KB)
Hindi (accessible) – वयोवृद्ध देखभाल अधिकार-पत्र (DOCX 223.05 KB)
Hungarian – Idősgondozási jogok chartája (PDF 155.91 KB)
Hungarian (accessible) – Idősgondozási jogok chartája (DOCX 223.34 KB)
Italian – La Carta dei Diritti di Assistenza per gli Anziani (PDF 132.41 KB)
Korean – 노인케어 권리 헌장 (PDF 223.56 KB)
Korean (accessible) – 노인케어 권리 헌장 (DOCX 223.04 KB)
Macedonian – Повелба за правата за старосна нега (PDF 155.33 KB)
Macedonian (accessible) – Повелба за правата за старосна нега (DOCX 221.9 KB)
Maltese – Charter tad-Drittijiet tal-Kura tal-Anzjani (PDF 164.17 KB)
Maltese (accessible) – Charter tad-Drittijiet tal-Kura tal-Anzjani (DOCX 221.49 KB)
Nepalese - वृद्ध हेरचाह अधिकारहरूको बडापत्र (PDF 182.62 KB)
Nepalese (accessible) - वृद्ध हेरचाह अधिकारहरूको बडापत्र (DOCX 222.82 KB)
Polish (accessible) – Karta Praw w Opiece nad Osobami Starszymi (PDF 173.65 KB)
Polish (accessible) – Karta Praw w Opiece nad Osobami Starszymi (PDF 173.65 KB)
russian_-_dept_health_-_charter_of_aged_care_rights_0.docx (DOCX 221.84 KB)
Serbian – Повеља о правима старијих лица на негу (PDF 155.77 KB)
Serbian (accessible) – Повеља о правима старијих лица на негу (DOCX 221.76 KB)
A poster outlining how to raise a concern about the quality of care a person is receiving.
This resource is available in 25 different languages including: Arabic, Armenian, Chinese Traditional, Chinese Simplified, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.
English - Do you have a concern or complaint? (PDF 561.8 KB)
Arabic – هل لديك أية مخاوف أو شكوى؟ (PDF 309.37 KB)
Armenian – Դուք ունե՞ք մտահոգություն կամ բողոք (PDF 387.56 KB)
Croatian – Da li ste zabrinuti ili imate prigovor? (PDF 320.29 KB)
Chinese Traditional – 您是否有顧慮，或者希望提出投訴？ (PDF 423.95 KB)
Chinese Simplified – 您是否有顾虑或想 提出投诉? (PDF 420.94 KB)
Dutch – Heeft u een bezorgdheid of klacht? (PDF 313.3 KB)
French – Avez-vous un sujet de préoccupation ou une plainte? (PDF 333.94 KB)
German – Haben Sie ein Anliegen oder eine Beschwerde? (PDF 412.92 KB)
Greek – Έχετε ανησυχία ή καταγγελία; (PDF 322.27 KB)
Hindi – क्या आपके पास कोई चिंता या शिकायत है? (PDF 308.22 KB)
Hungarian – Van-e aggodalma vagy panasza? (PDF 413.22 KB)
Italian – Ha una segnalazione da fare? (PDF 313.19 KB)
Korean – 우려 사항이나 불만 사항이 있으신가요? (PDF 320.76 KB)
Latvian – Vai jums ir kādas raizes vai sūdzības? (PDF 318.04 KB)
Macedonian – Дали имате некој проблем или жалба? (PDF 298.49 KB)
Maltese – Hemm xi ħaġa li qed tħassbek jew għandek xi ilment? (PDF 329.77 KB)
Polish – Czy masz jakieś obawy lub skargi? (PDF 308.22 KB)
Portuguese – Tem alguma preocupação ou queixa? (PDF 314.82 KB)
Russian – У вас возникла проблема или есть претензия? (PDF 313.47 KB)
Serbian – Да ли вас нешто забрињава или желите да се жалите? (PDF 313.03 KB)
Spanish – ¿Tiene alguna inquietud o queja? (PDF 313.21 KB)
Tagalog – Mayroon ka bang pag-aalala o reklamo? (PDF 312.93 KB)
Turkish – Endişeleriniz veya şikâyetiniz var mı? (PDF 320.55 KB)
Ukrainian – Ви чимось занепокоєні чи у вас є скарга? (PDF 315.11 KB)
Vietnamese – Quý vị có mối quan ngại hay khiếu nại nào không? (PDF 320.56 KB)
The Notice of collection provides information on how we may collect, use and disclose personal information, for the purpose of our legislative functions. It is available in 24 languages.
Notice of collection (English) (PDF 344.24 KB)
Arabic – إشعار بجمع المعلومات (PDF 270.36 KB)
Armenian – Հաւաքման ծանուցում (PDF 268.16 KB)
Chinese, Traditional – 收集個人資料通知書 (PDF 535.67 KB)
Croatian – Оbavijest о prikupljanju osobnih podataka (PDF 286.9 KB)
Dutch – Kennisgeving van verzameling (PDF 246.99 KB)
French – Avis de collecte de renseignements (PDF 270.63 KB)
German – Datenerhebungsmitteilung (PDF 257.44 KB)
Greek – Ειδοποίηση συλλογής (PDF 252.15 KB)
Hindi – एकत्रित करने के बारे में नोटिस (PDF 455.79 KB)
Hungarian – Személyes adatok begyűjtéséről szóló értesítés (PDF 291.64 KB)
Italian – Avviso di raccolta di informazioni (PDF 268.69 KB)
Latvian – Paziņojums par informācijas apkopošanu (PDF 247.52 KB)
Macedonian – Известување за собирање на информации (PDF 247.08 KB)
Maltese – Avviż dwar il-ġabra ta’ informazzjoni (PDF 275.54 KB)
Polish – Powiadomienie o gromadzeniu danych (PDF 290.59 KB)
Portuguese – Aviso de recolha (PDF 243.31 KB)
Russian – Уведомление о сборе информации (PDF 231.3 KB)
Serbian – Обавештење о прикупљању личних података (PDF 260.94 KB)
Spanish – Aviso de recopilación de información (PDF 271.33 KB)
Tagalog – Abiso ng koleksyon (PDF 266.14 KB)
Turkish – Bilgi toplama bildirimi (PDF 230.55 KB)
Ukrainian – Повідомлення про збір даних (PDF 251.93 KB)
Vietnamese – Thông báo về thu thập thông tin (PDF 269.73 KB)
Information for consumers of aged care services, their families, carers and representatives about the Aged Care Quality and Safety Commission.
This resource is available in 25 different languages.
Do you have a concern or complaint? (PDF 354.69 KB)
Arabic – هل لديك أية مخاوف أو شكوى؟ (PDF 346.52 KB)
Armenian – Դուք ունե՞ք մտահոգություն կամ բողոք (PDF 321.16 KB)
Croatian – Da li ste zabrinuti ili imate prigovor? (PDF 320.88 KB)
Chinese Simplified – 您是否有顾虑或想 提出投诉? (PDF 391.48 KB)
Chinese Traditional – 您是否有顧慮，或者希望提出投訴？ (PDF 420.19 KB)
Dutch – Heeft u een bezorgdheid of klacht? (PDF 331.98 KB)
French – Avez-vous un sujet de préoccupation ou une plainte? (PDF 331.93 KB)
German – Haben Sie ein Anliegen oder eine Beschwerde? (PDF 332.26 KB)
Greek – Έχετε ανησυχία ή καταγγελία; (PDF 326.94 KB)
Hindi – क्या आपके पास कोई चिंता या शिकायत है? (PDF 305.96 KB)
Hungarian – Van-e aggodalma vagy panasza? (PDF 329.9 KB)
Italian – Ha una segnalazione da fare? (PDF 330.74 KB)
Korean – 우려 사항이나 불만 사항이 있으신가요? (PDF 332.94 KB)
Latvian – Vai jums ir kādas raizes vai sūdzības? (PDF 324.1 KB)
Macedonian – Дали имате некој проблем или жалба? (PDF 326.42 KB)
Maltese – Hemm xi ħaġa li qed tħassbek jew għandek xi ilment? (PDF 337.66 KB)
Polish – Czy masz jakieś obawy lub skargi? (PDF 336.83 KB)
Portuguese – Tem alguma preocupação ou queixa? (PDF 329.72 KB)
Russian – У вас возникла проблема или есть претензия? (PDF 327.68 KB)
Serbian – Да ли вас нешто забрињава или желите да се жалите? (PDF 331.24 KB)
Spanish – ¿Tiene alguna inquietud o queja? (PDF 332.6 KB)
Tagalog – Mayroon ka bang pag-aalala o reklamo? (PDF 328.15 KB)
Turkish – Endişeleriniz veya şikâyetiniz var mı? (PDF 325.24 KB)
Ukrainian – Ви чимось занепокоєні чи у вас є скарга? (PDF 332.05 KB)
Vietnamese – Quý vị có mối quan ngại hay khiếu nại nào không? (PDF 325.27 KB)
The rights of consumers are protected by a Charter of Aged Care Rights. Download this helpful booklet for aged care service providers and their consumers.
This resource is not available to order on the Commission's website. Hard copies of the English version of the booklet are available at no cost from National Mailing and Marketing.
Charter of Aged Care Rights (English) (PDF 708.18 KB)
Accessible – Charter of Aged Care Rights (English) (DOCX 237.15 KB)
Arabic – ميثاق حقوق رعاية المسنين (PDF 1.65 MB)
Chinese, Simplified – 老年护理权益章程 (PDF 1.67 MB)
Chinese, Traditional – 老年護理權益章程 (PDF 1.7 MB)
Dutch – Handvest voor Rechten in Ouderenzorg (PDF 1.54 MB)
German – Charta über Rechte in der Altenpflege (PDF 1.54 MB)
Greek – Χάρτα Δικαιωμάτων Φροντίδας Ηλικιωμένων (PDF 1.56 MB)
Hindi – वृद्ध लोगों के अधिकारों का घोषणा-पत (PDF 1.62 MB)
Hungarian – Idősgondozási jogok chartája (PDF 1.58 MB)
Korean – 노인 케어 권리 헌장 (PDF 1.58 MB)
Macedonian – Повелба за правата за старосна нега (PDF 1.57 MB)
Maltese – Ċarter tad-Drittijiet tal-Kura tal-Anzjani (PDF 1.55 MB)
Polish – Karta Praw w Opiece nad Osobami Starszymi (PDF 2.15 MB)
Russian – Хартия прав по уходу за престарелыми (PDF 1.57 MB)
Serbian – Повеља о правима старијих лица на негу (PDF 1.57 MB)
We can assist with your concerns about the quality of care or services you or someone else is receiving from Australian Government funded aged care providers.
This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.
The complaints service we offer you (English, PDF) (PDF 533.45 KB)
Arabic – خدمة الشكاوى التي نقدمها لك (PDF) (PDF 396.75 KB)
Armenian – Բողոքների ընդունման և մշակման ծառայություն (PDF) (PDF 407.69 KB)
Chinese, Traditional – 我們為您提供的申訴服務 (PDF) (PDF 391.26 KB)
Croatian – Usluga za rješavanje pritužbi koju vam nudimo (PDF) (PDF 314.32 KB)
Dutch – De klachtendienst die wij u bieden (PDF) (PDF 338.87 KB)
French – Le service des plaintes que nous vous proposons (PDF) (PDF 328.21 KB)
German – Unser Beschwerdeservice für Sie (PDF) (PDF 337.7 KB)
Greek – Η υπηρεσία παραπόνων που σας προσφέρουμε (PDF) (PDF 325.18 KB)
Hindi – शिकया्तसेव याहमआपकोप्रदयािकरतेहैं (PDF) (PDF 384.98 KB)
Hungarian – Az általunk kínált panaszkezelési szolgáltatás (PDF) (PDF 347.95 KB)
Italian – Il servizio reclami che ti offriamo (PDF) (PDF 337.39 KB)
Korean – 귀하의 불만 사항 처리를 위한 서비스 (PDF) (PDF 375.24 KB)
Latvian – Mūsu piedāvātie pakalpojumi saistībā ar sūdzībām (PDF) (PDF 318.72 KB)
Macedonian – Услугата за жалби што ви ја нудиме (PDF) (PDF 319.73 KB)
Maltese – Is-servizz tal-ilmenti li noffrulek (PDF) (PDF 491.93 KB)
Polish – Nasza usługa zgłaszania zastrzeżeń (PDF) (PDF 346.33 KB)
Serbian – Услуга за жалбе коју вам нудимо (PDF) (PDF 310.23 KB)
Spanish – El servicio de quejas que ofrecemos (PDF) (PDF 274.31 KB)
Tagalog – Ang serbisyo sa reklamo na iniaalok namin sa iyo (PDF) (PDF 342.05 KB)
Turkish – Şikayet servisimiz (PDF) (PDF 335.51 KB)
Ukrainian – Послуги з розгляду скарг (PDF) (PDF 468.01 KB)
Top tips for consumers when making a complaint about aged care quality or services received.
This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.
Top tips for consumers: Making a complaint (English) (PDF 839.19 KB)
Arabic – أهم النصائح ُ المقدمة للمستهلكين: تقديم/رفع شكوى (PDF 295.71 KB)
Chinese, Traditional – 給消費者的首要建議： 提出申訴 (PDF 273.33 KB)
Croatian – Najbolji savjeti za potrošače: Podnošenje pritužbe (PDF 269.74 KB)
Dutch – Goede tips voor consumenten: een klacht indienen (PDF 250.13 KB)
French – Conseils pour les consommateurs : déposer une plainte (PDF 251.77 KB)
German – Die besten Tipps für Verbraucher: Beschwerde einlegen (PDF 261.48 KB)
Hindi – उपभोक्ताओंकेलिए शीर्ष सु झाव: शिकायत करना (PDF 269.09 KB)
Hungarian – A legjobb tippek fogyasztóknak: panasz benyújtása (PDF 261.52 KB)
Korean – 고객들에게 꼭 필요한 도움말: 불만 사항의 제기 (PDF 272.62 KB)
Latvian – Labākie ieteikumi patērētājiem: Sūdzības iesniegšana (PDF 242.08 KB)
Macedonian – Главни совети за клиентите: поднесување жалба (PDF 244.34 KB)
Maltese – L-aqwa pariri għall-konsumaturi: Kif tagħmel ilment (PDF 258.17 KB)
Russian – Полезные советы потребителям: как подать жалобу (PDF 246.61 KB)
Serbian – Врхунски савети за потрошаче: подношење жалбе (PDF 245.56 KB)
Turkish – Tüketiciler için en iyi ipuçları: Şikayette bulunma (PDF 255.03 KB)
Ukrainian – Корисні поради для споживачів: подання скарги (PDF 247.08 KB)
Vietnamese – Lời khuyên hàng đầu cho khách hàng: Khiếu nại (PDF 243.24 KB)
The ‘A little yarn goes a long way’ brochure has been developed to inform older Aboriginal and Torres Strait Islander people, and their friends and family, about the support available to help them resolve concerns about aged care services, and why it’s important to raise these concerns.
This resource is available in 7 different languages including: Alyawarra, Arrernte, English, Luritja, Pitjantjatjara, Torres Strait Creole and Warlpiri.
a_little_yarn-alyawarra.pdf (PDF 4.45 MB)
a_little_yarn-arrernte.pdf (PDF 4.39 MB)
a_little_yarn-english.pdf (PDF 4.31 MB)
a_little_yarn-luritja.pdf (PDF 4.42 MB)
a_little_yarn-pitjantjatjarra.pdf (PDF 4.39 MB)
a_little_yarn-tsi_creole.pdf (PDF 4.45 MB)
a_little_yarn-warlpiri.pdf (PDF 4.4 MB)
The ‘A little yarn goes a long way’ fact sheet has been developed to inform older Aboriginal and Torres Strait Islander people, and their friends and family, about the support available to help them resolve concerns about aged care services, and why it’s important to raise these concerns.
This resource is available in 7 different languages including: Alyawarra, Arrernte, English, Luritja, Pitjantjatjarra, Torres Strait Creole and Warlpiri.
a_little_yarn_alyawarra_factsheet.pdf (PDF 3.74 MB)
a_little_yarn_arrernte_factsheet.pdf (PDF 3.73 MB)
a_little_yarn_luritja_factsheet.pdf (PDF 3.73 MB)
a_little_yarn_english_factsheet.pdf (PDF 6.48 MB)
a_little_yarn_tsi_creole_factsheet.pdf (PDF 3.74 MB)
a_little_yarn_warlpiri_factsheet.pdf (PDF 3.73 MB)
a_little_yarn_pitjantjatjarra_fact_sheet.pdf (PDF 3.73 MB)