On Wednesday 31 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to consumers regarding the national aged care reforms.
Arabic - Commissioner letter to aged care consumers (PDF 252.39 KB)
Croatian - Commissioner letter to aged care consumers (PDF 195.86 KB)
Greek - Commissioner letter to aged care consumers (PDF 200.88 KB)
Hindi - Commissioner letter to aged care consumers (PDF 255.75 KB)
Hungarian - Commissioner letter to aged care consumers (PDF 198.42 KB)
Italian - Commissioner letter to aged care consumers (PDF 222.48 KB)
Khmer - Commissioner letter to aged care consumers (PDF 240.11 KB)
Macedonian - Commissioner letter to aged care consumers (PDF 171.52 KB)
Polish - Commissioner letter to aged care consumers (PDF 187.88 KB)
Russian - Commissioner letter to aged care consumers (PDF 205.04 KB)
Serbian - Commissioner letter to aged care consumers (PDF 202.41 KB)
Spanish - Commissioner letter to aged care consumers (PDF 194.2 KB)
Vietnamese - Commissioner letter to aged care consumers (PDF 205.79 KB)
Latvian – Home care letter to consumers advising of visit (PDF 362.69 KB)
Latvian – Noticeboard poster advising of visit (PDF 126.04 KB)
Latvian – Noticeboard poster unannounced visit (PDF 133.73 KB)
Latvian – Site audit notice sent with reminder email (PDF 117.49 KB)
Latvian – Site audit poster sent with reminder email (PDF 112.64 KB)
Dutch – Home care letter to consumers advising of visit (PDF 397.14 KB)
Dutch – Noticeboard poster advising of visit (PDF 50.45 KB)
Dutch – Noticeboard poster unannounced visit (PDF 52.46 KB)
Dutch – Site audit notice sent with reminder email (PDF 75.8 KB)
Dutch – Site audit poster sent with reminder email (PDF 115.73 KB)
Croatian – Home care letter to consumers advising of visit (PDF 363.97 KB)
Croatian – Noticeboard poster advising of visit (PDF 93.5 KB)
Croatian – Noticeboard poster unannounced visit (PDF 142.74 KB)
Croatian – Site audit notice sent with reminder email (PDF 122.18 KB)
Croatian – Site audit poster sent with reminder email (PDF 121.97 KB)
The rights of consumers are protected by a Charter of Aged Care Rights. Download this helpful booklet for aged care service providers and their consumers.
This resource is not available to order on the Commission's website. Hard copies of the English version of the booklet are available at no cost from National Mailing and Marketing.
Charter of Aged Care Rights (English) (PDF 708.18 KB)
Accessible – Charter of Aged Care Rights (English) (DOCX 237.15 KB)
Arabic – ميثاق حقوق رعاية المسنين (PDF 1.65 MB)
Chinese, Simplified – 老年护理权益章程 (PDF 1.67 MB)
Chinese, Traditional – 老年護理權益章程 (PDF 1.7 MB)
Dutch – Handvest voor Rechten in Ouderenzorg (PDF 1.54 MB)
German – Charta über Rechte in der Altenpflege (PDF 1.54 MB)
Greek – Χάρτα Δικαιωμάτων Φροντίδας Ηλικιωμένων (PDF 1.56 MB)
Hindi – वृद्ध लोगों के अधिकारों का घोषणा-पत (PDF 1.62 MB)
Hungarian – Idősgondozási jogok chartája (PDF 1.58 MB)
Korean – 노인 케어 권리 헌장 (PDF 1.58 MB)
Macedonian – Повелба за правата за старосна нега (PDF 1.57 MB)
Maltese – Ċarter tad-Drittijiet tal-Kura tal-Anzjani (PDF 1.55 MB)
Polish – Karta Praw w Opiece nad Osobami Starszymi (PDF 2.15 MB)
Russian – Хартия прав по уходу за престарелыми (PDF 1.57 MB)
Serbian – Повеља о правима старијих лица на негу (PDF 1.57 MB)
