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Displaying 1 - 20 of 37 results

Updated
24 May 2023
Fact sheet,

This fact sheet provides guidance for people who access home services through the Home Care Packages Program and what you can do if your provider wants to make changes to your home service arrangement.

 

home services arrangement fact sheet thumbnail

27 February 2023
Report,

The Commission has developed the ‘Home Services Pricing and Agreements – Navigating changes the right way’ guidance for home service providers delivering care and service supports through the Home Care Packages (HCP) Program and Commonwealth Home Support Programme (CHSP). There are many reasons why care arrangements for consumers may need to change from time to time, but when the time comes to change care arrangements providers have responsibilities they must meet.

Cover page - Provider Guidance - Home Services Pricing and Agreements - February 2023

3 February 2023
Poster,

A poster outlining how to raise a concern about the quality of care a person is receiving.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese Traditional, Chinese Simplified, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Image of Do you have a concern or complaint poster

24 January 2023
Video,

This video explains the Charter of Aged Care Rights to consumers.

Screenshot of video: Four squares clockwise from top left: older man with glasses on chair next to younger man standing; elderly lady with walker standing with younger man; elderly man and woman playing cards at a table; and elderly man with glasses standing next to man with sunhat and sunglasses holding a chainsaw.

24 January 2023
Video,

How to stay safe from COVID-19 video is available in 15 different languages. The video aims to help consumers understand the steps they can take to keep themselves safe during the current pandemic. 

Image of COVID-19 video translations infographic showing icons: wash your hands, vaccination injection, and an older man

24 January 2023
Video,

A new educational video for service providers has been produced providing information about open disclosure for aged care providers. The resource is a collaboration between the Commission and online training services provider, Altura Learning.

Open disclosure video thumbnail picture

16 January 2023
Regulatory Bulletins,

RB 2021-14 This Regulatory Bulletin outlines the Commission’s regulatory approach where there is a transfer in ownership of a residential aged care service from one approved provider to another.

Cover image - RB 2021-14 Change in service ownership

20 December 2022
Language resources,
Letters,
Poster,
Cover image English poster

19 December 2022
Forms,

Complete this form to notify the Aged Care Quality and Safety Commission (Commission) of significant new information relating to a Priority 1 reportable incident under section 15NH(1) of the Quality of Care Principles 2014.

First page - Notice of significant new information SIRS form

19 December 2022
Forms,

Complete this form if the Commission requires you to give specified further information about a Priority 2 reportable incident under subsection 95C(2) of the Aged Care Quality and Safety Commission Rules 2018.

notice of additional information for priority 2 incident form

19 December 2022
Forms,

Complete this form to provide the Commission with:
(a) any information required and not provided in a Priority 1 notice; and/or
​​​​​​​(b) any further information specified by the Commissioner under subsection 95C(1) of the Aged Care Quality and Safety Commission Rules 2018.

notice of additional information priority 1 sirs in home care

19 December 2022
Forms,

Complete this form if the Commission requires you to give a final report that includes specified further information about a Priority 1 reportable incident under subsection 95E(1) of the Aged Care Quality and Safety Commission Rules 2018.

final report on reportable incident form sirs

1 December 2022
Guides,

This guide is intended to assist organisations and their key personnel to complete an application for approval to provide aged care.

thumbnail image of Guidance for applicants seeking approval to provide aged care document

14 October 2022
Letters,

On Wednesday 31 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to consumers regarding the national aged care reforms. 

Icon_newsletter

14 September 2022
Letters,

On Wednesday 31 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to approved providers regarding the national aged care reforms. 

Icon_newsletter

9 March 2022
Regulatory Bulletins,

RB 2020-09 This Regulatory Bulletin covers the Commission’s processes and responsibilities in relation to assessment contacts with accredited services, previously accredited services and home services.

Cover Image Regulatory Bulletin PDF

4 March 2022
Letters,

On Friday 4 March 2022, the Aged Care Quality and Safety Commissioner, Janet Anderson, PSM, sent a letter to QLD and NSW home service providers regarding consumer care during flood events.

7 January 2022
Report,

This report describes the key themes and findings from online surveys of aged care consumers and aged care providers, regarding best practice models for engagement between consumers and providers.

Consumer engagement in aged care - Survey report cover pic

7 January 2022
Guides,

This literature review examines published peer-reviewed articles and a broader set of literature to gain an understanding of existing models of co-design that have been successfully applied in a range of sectors both in Australia and internationally, which could be applied in the Australian aged care sector.

To inform this piece of work, we have undertaken a literature review of co-design and consumer engagement.

Consumer engagement in aged care - Literature review cover pic

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