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Resource Type
Guides & Handbooks

As part of its responsibilities for protecting and enhancing the safety, health, well-being and quality of life of aged care consumers, the Aged Care Quality and Safety Commission has identified and developed a range of best practice strategies and tools for providers of aged care to engage with consumers and their representatives.

To inform this piece of work, we have undertaken a literature review of co-design and consumer engagement.

Consumer engagement in aged care - Literature review cover pic

Resource Type
Guides & Handbooks

The Aged Care Quality and Safety Commission has identified and developed a range of best practice strategies and tools for providers of aged care to engage with consumers and their representatives.

This resource recognises that placing consumers at the centre of their care is fundamental to quality care outcomes. This means significantly deepening engagement and developing a mutual partnership with consumers in all aspects of the planning, delivery and evaluation of care and services.

Working with aged care consumers cover pic

Resource Type
Guides & Handbooks

This guide is intended to assist organisations and their key personnel to complete an application for approval to provide aged care.

thumbnail image of Guidance for applicants seeking approval to provide aged care document

Resource Type
Guides & Handbooks

The Aged Care Quality and Safety Commission is helping providers to understand issues and their responsibilities around minimising the use of chemical and physical restraint. This includes ensuring that providers are appropriately documenting each instance of use.

Image of PRN stickers guide

Resource Type
Guides & Handbooks

A practical guide developed by the Working Group on Influenza Outbreaks in Residential Care Facilities on behalf of the Communicable Diseases Network of Australia. The purpose of the document is to assist residential care services and carers by providing best practice information for the prevention and management of influenza outbreaks in residential care facilities.

Cover image Guidelines for the Prevention, Control and Public Health Management of Influenza Outbreaks in Residential Care Facilities in Australia

Resource Type
Brochures & Posters
Guides & Handbooks

Open disclosure is the open discussion that an aged care provider has with people receiving aged care services when something goes wrong that has harmed or had the potential to cause harm to a person receiving aged care service. With more than 1.3 million people receiving care in Australia, this is a crucial activity for providers to support continuous improvement within their service.

cover image of open disclosure framework and guidance PDF

Resource Type
Forms
Guides & Handbooks

This self-assessment tool aims to help aged care service providers record how their use of chemical restraints is managed. It relates to consumers who are prescribed psychotropic medication(s) (particularly anti-psychotics and benzodiazepines), including for PRN (as needed) use.

Cover image of self-assessment tool for psychotropic medication use

Resource Type
Forms
Guides & Handbooks

Includes Aged Care Quality Standards Self-Assessment Tool Template (available in word document and excel spreadsheet), as well as Guidance on Self-Assessment.

This resource is not available to order.

Cover Image of Aged Care Quality Standards Self-Assessment Tool

Resource Type
Forms
Guides & Handbooks
Cover Image Self-Assessment Template for NASTI Flexible Aged Care Program Services