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Displaying 1 - 19 of 19 results

Resource Type
Brochures & Posters
Guides & Handbooks

To support the aged care sector during the COVID-19 pandemic, the Commission is developing a range of new storyboards that are designed to illustrate key behaviours and priority issues.

COVID-19 storyboards image

Resource Type
Brochures & Posters

States and Territories have established directions giving effect to the Australian Health Protection Principal Committee’s recommendation that visitors and staff (including visiting workers) should not be permitted to enter a residential aged care facility, if they have not been vaccinated against influenza (after 1st May 2020).  

Residential aged care facilities may wish to display the attached poster at entrances, to alert anyone entering the facility of these flu vaccination requirements. 

Flu vaccination poster

Resource Type
Brochures & Posters

These posters have been developed to supplement the CDNA National Guidelines for the Prevention, Control and Public Health Management of COVID-19 Outbreaks in Residential Care Facilities in Australia. 

The CDNA guidelines include a flow chart for managing COVID-19 in residential facilities. The posters take this flow chart and present it in a way that may be easier for facilities to see what they need to do for their particular circumstances. 

COVID-19 flowchart posters

Resource Type
Regulatory Bulletins

RB 2020-10 This Regulatory Bulletin covers the registration requirements and process for quality assessors, including information on why registration may be cancelled by the Commission.

Regulatory Bulletin 2020-10 cover image

Resource Type
Brochures & Posters
Guides & Handbooks
Presentations

Aged Care Quality Standards Storyboards - downloadable storyboard resources to assist consumers and staff to understand the Quality Standards.

Standards Storyboards Resource image

Resource Type
Regulatory Bulletins

RB 2019-08 This Regulatory Bulletin outlines the requirements that must be met before and during the use of restraint. It outlines how the Commission will assess the use of restraint in the context of the Aged Care Quality Standards and the Quality of Care Principles 2014.

snapshot of the Regulatory Bulletin - restraint

Resource Type
Brochures & Posters

Our Aged Care Quality Standards Consumer Outcomes A3 Poster has been translated to 25 languages, including Arabic, Armenian, Croatian, Chinese (Simplified and Traditional), Dutch, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Please note: This poster is not available for order.

Icon of Quality Standards Consumer Outcomes Poster (available in 25 languages)

Resource Type
Regulatory Bulletins

RB 2019-05 This Regulatory Bulletin outlines the assessment methodology used by quality assessors when undertaking performance assessments under the Aged Care Quality Standards. It describes the Commission’s systematic approach to assessment of provider performance as a key element of its regulatory practice.

Cover image of the Commission's regulatory bulletin issue 2019-5

Resource Type
Brochures & Posters
Guides & Handbooks

Open disclosure is the open discussion that an aged care provider has with people receiving aged care services when something goes wrong that has harmed or had the potential to cause harm to a person receiving aged care service. With more than 1.3 million people receiving care in Australia, this is a crucial activity for providers to support continuous improvement within their service.

cover image of open disclosure framework and guidance PDF

Resource Type
Brochures & Posters

The rights of Consumers are protected by a Charter of Aged Care Rights. Download this helpful booklet for aged care service providers and their consumers.

This resource is not available to order on the Commission's website.

Charter of Aged Care Rights A5 Booklet

Resource Type
Brochures & Posters

The rights of Consumers are protected by a Charter of Aged Care Rights.

This resource is not available to order on the Commission's website.

Charter of Aged Care Rights 2019 POSTER

Resource Type
Regulatory Bulletins

RB 2019-04 - This Regulatory Bulletin outlines how the Commission will respond to and manage non-compliance with the Aged Care Quality Standards.

Cover image Regulatory Bulletin Issue 2019-4

Resource Type
Brochures & Posters

Download the English Aged Care Quality Standards Consumer Outcomes A2 Poster. This resource is not available to order.

Aged Care Quality Standards A2 Infographic Poster with Consumer Outcomes

Resource Type
Brochures & Posters

A downloadable chatterbox template to support aged care service providers and their consumers engage with the new Aged Care Quality Standards.

This resource is not available to order.

Downloadable Chatterbox template for the Aged Care Quality Standards

Resource Type
Brochures & Posters

'A Voice and Choice in Quality Care' A4 Brochure contains information about Consumer Experience Reports in residential aged care services.

Cover page A voice and choice in quality care CER brochure for residential care

Resource Type
Regulatory Bulletins

RB 2020-09 This Regulatory Bulletin covers the Commission’s processes and responsibilities in relation to assessment contacts with accredited services, previously accredited services and home services.

Cover Image Regulatory Bulletin PDF

Resource Type
Regulatory Bulletins

This Regulatory Bulletin outlines the Commission’s policy regarding provider requests to exclude specific dates for an unannounced activity and includes criteria to guide providers when determining those dates.

Cover Image Regulatory Bulletin PDF

Resource Type
Regulatory Bulletins

The Department of Health’s aged care regulatory functions have been transferred to the Aged Care Quality and Safety Commissioner from 1 January 2020, giving the Commission new powers for monitoring and enforcing compliance under the Aged Care Quality and Safety Commission Act 2018 and Aged Care Quality and Safety Commission Rules 2018 (Rules).

Cover image Regulatory Bulletin PDF

Resource Type
Brochures & Posters

A poster outlining how to raise a concern about the quality of care a person is receiving.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Cover image Do you have a concern? Poster