Resource Library

Download the guidance material for the Aged Care Quality Standards. It includes an introduction, guidance each of the 8 Quality Standards and a glossary.

This resource is not available to order.

On Friday 26 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to approved providers regarding the SCHADS Award.

This poster is a guide for aged care staff about how to get the dining experience right for residents.

This fact sheet outlines how residential aged care staff, including cooks, chefs, food service staff and care staff, can create an enjoyable dining experience to support residents to take pleasure in, and consume, their meals.

This fact sheet outlines how providers can create an enjoyable dining experience for residents in aged care to support their consumption of meals, reduce risks of malnutrition and dehydration, and to meet the Aged Care Quality Standards.

This poster for aged care staff sets out the 8 facts you need to know about the residents you support to:

• ensure residents receive nutritious and appealing meals they can eat
• notice early warning signs of decreased appetite and/or weight loss
• act early to prevent malnutrition.

This poster is a guide for aged care staff about get to know residents so you can support them to have meaningful meal time experiences.

This fact sheet for residential aged care providers provides a list of tips to ensure residents in aged care services enjoy their mealtime experience.

This poster is a guide for aged care residents about what you should expect from your provider and dining team for an enjoyable meal and dining experience.

The Commission has developed a number of resources to help aged care consumers understand what dignity of risk is and what actions you should expect from your provider. The dignity of risk is another way of saying you have the right to live the life you choose.

The poster and video will support you in understanding person-centred care.

This report describes the key themes and findings from online surveys of aged care consumers and aged care providers, regarding best practice models for engagement between consumers and providers.

This literature review examines published peer-reviewed articles and a broader set of literature to gain an understanding of existing models of co-design that have been successfully applied in a range of sectors both in Australia and internationally, which could be applied in the Australian aged care sector.

To inform this piece of work, we have undertaken a literature review of co-design and consumer engagement.

This resource was designed to support aged care providers to partner and engage with consumers to drive the delivery of consumer-centred care.

Includes Aged Care Quality Standards Self-Assessment Tool Template (available in DOCX and XLSX), as well as Guidance on Self-Assessment.

This resource is not available to order.

Downloadable storyboard resources to assist consumers and staff to understand the Quality Standards.

Under the Aged Care Quality Standards, the organisation’s governing body is accountable for the delivery of safe and quality care and services. This includes consideration of leadership, organisational culture, consumer engagement, organisation wide governance, risk management and clinical governance.

This webinar will help you to understand your regulatory and legislative obligations.

On Thursday 10 December 2020, the Aged Care Quality and Safety Commissioner Janet Anderson hosted a webinar on the recently released new outbreak management planning in aged care guide for aged care providers.

These scenarios cover a range of examples to help providers understand issues around the use of restrictive practices. They are intended to be illustrative only, and should not be relied upon as authority.

RB 2019-05 This Regulatory Bulletin outlines the assessment methodology used by quality assessors when undertaking performance assessments under the Aged Care Quality Standards. It describes the Commission’s systematic approach to assessment of provider performance as a key element of its regulatory practice.