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Publication date

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.  

Standard 1 outlines the way that providers and workers are expected to treat older people.

Draft Standard 1 The Person  (PDF  1.06 MB)
Guides,
Standard 1 image
Publication date

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.

This introduction provides an overview of the guidance documentation supporting the strengthened Quality Standards.

Draft Guidance Introduction  (PDF  685.15 KB)
Guides,
guidance-material-image
Publication date

RB 2019-05 This Regulatory Bulletin outlines the assessment methodology used by quality assessors when undertaking performance assessments under the Aged Care Quality Standards. It describes the Commission’s systematic approach to assessment of provider performance as a key element of its regulatory practice.

Regulatory Bulletins,
Cover image of the Commission's regulatory bulletin issue 2019-5
Publication date

A downloadable chatterbox template to support aged care service providers and their consumers engage with the new Aged Care Quality Standards.

This resource is not available to order.

chatterbox_web.pdf  (PDF  804.94 KB)
Brochure,
Downloadable Chatterbox template for the Aged Care Quality Standards
Publication date

This document provides an indication of the Standards that apply to Commonwealth Home Support Programme services delivering particular types of care and services.

Guides,
Screen shot of Self Assessment Guide for CHSP services
Publication date

An activity to raise awareness of the importance of identity culture and diversity

Guides,
Design your care activity brochure - thumbnail image
Publication date

Key documents and information to be available at commencement of performance assessment

Every performance assessment at a service’s premises begins with an entry meeting between the person in charge at the service and the Assessment Team. The Assessment Team will request certain key documents during the entry meeting at site audits, review audits and assessment contacts where performance against the Aged Care Quality Standards (Quality Standards) is being assessed.

Fact sheet,
Image of Info sheet for providers initial docs requested
Publication date

A 30-minute Aged Care Quality Standards educational video for service providers.

This resource is not available to order.

Video,
Cover Image of Aged Care Quality Standards Educational Video
Publication date

The Aged Care Quality Standards app supports you access the Quality Standards from your mobile device. It's free to download.

Application (app),
Three screenshots of the Quality Standards app - home page with Standards in a wheel, Commisson's logo and Standard 1
Publication date

This fact sheet provides information about the revised incident management obligations within Standard 8 for home services providing aged care.

Fact sheet,
First page of Home services: Incident management systems fact sheet
Publication date

Download the Commission's Aged Care Quality Standards imagery, including the Standards wheel and individual Standards icons. Includes terms of use.

Image,
Aged Care Quality Standards wheel infographic of the Commission's range of resources available for download to support service providers and their consumers to understand the Quality Standards.
Publication date
Last updated

A fact sheet outlining the Aged Care Quality Standards.

This resource is not available to order.

Fact sheet,
 Image of Aged Care Quality Standards PDF
Publication date
Last updated

These scenarios cover a range of examples to help providers understand issues around the use of restrictive practices. They are intended to be illustrative only, and should not be relied upon as authority.

Fact sheet,
Cover of the Restrictive practices scenarios booklet
Publication date

On Thursday 10 December 2020, the Aged Care Quality and Safety Commissioner Janet Anderson hosted a webinar on the recently released new outbreak management planning in aged care guide for aged care providers.

Webinar,
Image of Outbreak Management Planning in Aged Care webinar thumbnail
Publication date

Under the Aged Care Quality Standards, the organisation’s governing body is accountable for the delivery of safe and quality care and services. This includes consideration of leadership, organisational culture, consumer engagement, organisation wide governance, risk management and clinical governance.

This webinar will help you to understand your regulatory and legislative obligations.

Webinar,
Accountabilities of governing bodies in aged care - thumbnail image
Publication date

Downloadable storyboard resources to assist consumers and staff to understand the Quality Standards.

Standards storyboards user guide  (PDF  934.11 KB)
Storyboard - Standard 1  (PDF  4.03 MB)
Storyboard - Standard 2  (PDF  4.1 MB)
Storyboard - Standard 3  (PDF  4.41 MB)
Storyboard - Standard 4  (PDF  3.8 MB)
Storyboard - Standard 5  (PDF  4.1 MB)
Storyboard - Standard 6  (PDF  2.06 MB)
Storyboard - Standard 7  (PDF  10.02 MB)
Storyboard - Standard 8  (PDF  4.33 MB)
Storyboard - Quality Standards  (PDF  12.49 MB)
Storyboard - Dignity of risk  (PDF  4.51 MB)
Storyboard - Open disclosure  (PDF  11.16 MB)
Combined Standards storyboards  (PDF  4.45 MB)
Brochure,
Guides,
Presentations,
Standards Storyboards Resource image
Publication date

This resource was designed to support aged care providers to partner and engage with consumers to drive the delivery of consumer-centred care.

Guides,
Working with aged care consumers cover pic
Publication date

This literature review examines published peer-reviewed articles and a broader set of literature to gain an understanding of existing models of co-design that have been successfully applied in a range of sectors both in Australia and internationally, which could be applied in the Australian aged care sector.

To inform this piece of work, we have undertaken a literature review of co-design and consumer engagement.

Guides,
Consumer engagement in aged care - Literature review cover pic
Publication date

This report describes the key themes and findings from online surveys of aged care consumers and aged care providers, regarding best practice models for engagement between consumers and providers.

Report,
Consumer engagement in aged care - Survey report cover pic