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Publication date

The poster and video will support you in understanding person-centred care.

Guides,
Poster,
Poster with: What is person centered care? in white text on a blue background. There are four circles: pink(work with you and your representatives, grey (talk with you about your preferences), yellow (risk - support you to take risks), and sky blue with an aged person.
Publication date

The Commission has developed a number of resources to help aged care consumers understand what dignity of risk is and what actions you should expect from your provider. The dignity of risk is another way of saying you have the right to live the life you choose.

Guides,
Poster,
3 circles(purple an elderly lady with a thinking bubble which says make sure you understand the risks to you and others, orange circle with 2 ladies with speech bubbles wit the words work with you to manage those risks, yellow green circle with a speech bubble one of them has a heart and the other is a blank speech bubble and has the words respect your decision) with on a teal background .
Publication date

This poster is a guide for aged care residents about what you should expect from your provider and dining team for an enjoyable meal and dining experience.

 

Poster,
Image of Your dining experience fact sheet
Publication date

This fact sheet for residential aged care providers provides a list of tips to ensure residents in aged care services enjoy their mealtime experience.

 

Fact sheet,
Image of Dining in residential aged care - tips and tricks fact sheet
Publication date

This poster is a guide for aged care staff about get to know residents so you can support them to have meaningful meal time experiences.

 

Poster,
Image of Know, support, act poster
Publication date

This poster for aged care staff sets out the 8 facts you need to know about the residents you support to:

  • ensure residents receive nutritious and appealing meals they can eat
  • notice early warning signs of decreased appetite and/or weight loss
  • act early to prevent malnutrition.

 

Poster,
Image of 8 facts about each resident fact sheet
Publication date

This fact sheet outlines how providers can create an enjoyable dining experience for residents in aged care to support their consumption of meals, reduce risks of malnutrition and dehydration, and to meet the Aged Care Quality Standards.

 

Fact sheet,
Image of Getting the dining experience right (provider) fact sheet
Publication date

This fact sheet outlines how residential aged care staff, including cooks, chefs, food service staff and care staff, can create an enjoyable dining experience to support residents to take pleasure in, and consume, their meals.

 

Fact sheet,
Image of Getting the dining experience right (staff) fact sheet
Publication date

This poster is a guide for aged care staff about how to get the dining experience right for residents.

 

Poster,
Image of Getting the dining experience right poster
Publication date

On Friday 26 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to approved providers regarding the SCHADS Award.

Letters,
Icon_newsletter
Publication date

In this fact sheet, the Commission addresses the expectation that providers will have appropriate and robust workforce governance and management processes in place to ensure consumers have continuity of safe and quality care and services in anticipation of any external workforce pressures.

Fact sheet,
workforce governance fact sheet
Publication date

The case studies for consumers have been designed to inform consumers and their families about the new Code of Conduct for Aged Care (the Code). The resource explores the 8 elements of the Code, listing some examples of expected behaviour for each element, as well as a case study example.

 

Fact sheet,
First page of the Code of Conduct for Aged Care – case studies for consumers fact sheet including an image of an elderly man with a carer
Publication date

This Regulatory Bulletin provides guidance on banning orders, the circumstances in which the Commission will make a banning order and the approach that will be taken when deciding whether or not to do so. It includes information on the consequences of breaching a banning order, variation and revocation of banning orders and publication of information on banning orders.

 

RB 2023–17 - Banning Orders  (DOCX  180.02 KB)
RB 2023–17 - Banning Orders  (PDF  732.86 KB)
Regulatory Bulletins,
RB 2023–17 first page image
Publication date

A new educational video for service providers has been produced providing information about open disclosure for aged care providers. The resource is a collaboration between the Commission and online training services provider, Altura Learning.

Video,
Open disclosure video thumbnail picture
Publication date

This short animation video provides a helpful explanation of what dignity of risk is and a brief overview of what you should expect from your provider.

Video,
2 ladies talking with empty chat bubbles on a light orange background
Publication date

This report provides a comprehensive picture gained through our 2022 Enriching life through care national roundtable series on the sector’s challenges and experiences in improving the aged care experience for consumers. It also reflects valuable feedback we heard from the sector on their experience of engaging with the Commission and how we are responding to the issues raised.

Report,
Cover page - Enriching Life Through Care - National Roundtable Program Final Report
Publication date

A short video for aged care consumers, their families and representatives, explaining what the Aged Care Quality Standards mean in practice.

The video has been translated in 25 languages including Arabic, Armenian, Cantonese, Dutch, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Please note: these videos are not available for download or hard copy order.

Video,
Publication date

This report showcases innovative and creative examples shared by providers through the 2022 Enriching life through care national roundtable program on how they are improving aged care across the country. 
 

Report,
Cover page - Enriching life through care provider case studies
Publication date

Review of the Aged Care Quality Standards was a key recommendation of the Royal Commission into Aged Care Quality and Safety. The Commission is contributing to the review in our role as the national regulator of aged care services. This fact sheet provides further information about our Strengthened Quality Standards pilot project, commencing early 2023.

 

Fact sheet,
Strengthened Quality Standards pilot project – Consumer fact sheet image
Publication date

The Commission's goal planning document is a support tool for providers to plan to improve food, dining, nutrition and consumer choice.

 

Goal planning tool  (PDF  899.52 KB)
Tool,
Guides,
Goal planning document with an orange header and two tables with four columns and three rows