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Displaying 1 - 20 of 51 results

Updated
1 February 2023
Fact sheet,

Revision of the Aged Care Quality Standards was a key recommendation of the Royal Commission into Aged Care Quality and Safety. The Commission is contributing to the revision in our role as the national regulator of aged care services. This fact sheet provides further information about our Quality Standards pilot program, commencing early 2023.

 

cover image strengthened aged care

Updated
25 January 2023
Fact sheet,

This food and dining preference sheet is to be completed by aged care residents, with assistance from staff, family, carer, or allied health, where required or requested.

 

Image of Food and dining preferences fact sheet

Updated
25 January 2023
Fact sheet,

The food and dining experience offered by your residential aged care provider should be safe, enjoyable respectful and based on what you like. This fact sheet explains how the Commission will support consumers to have their concerns about food and dining experiences raised and addressed to make sure the quality and standard of service improves.

 

First page of the Food and dining – your choices matter fact sheet

Updated
24 January 2023
Video,

A short video for aged care consumers, their families and representatives, explaining what the Aged Care Quality Standards mean in practice.

The video has been translated in 25 languages including Arabic, Armenian, Cantonese, Dutch, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Please note: these videos are not available for download or hard copy order.

Updated
24 January 2023
Video,

This short animation video provides a helpful explanation of what dignity of risk is and a brief overview of what you should expect from your provider.

2 ladies talking with empty chat bubbles on a light orange background

Updated
24 January 2023
Video,

This video explains what person-centred care means and how you can work with your provider to achieve it. 

man inside a circle on top of 4 houses

Updated
24 January 2023
Video,

A new educational video for service providers has been produced providing information about open disclosure for aged care providers. The resource is a collaboration between the Commission and online training services provider, Altura Learning.

Open disclosure video thumbnail picture

Updated
24 January 2023
Video,

A short video aimed at aged care providers to support them to prepare and take action to meet the new Aged Care Quality Standards.

This resource is not available to order.

Thumbnail_Preparing for the Aged Care Quality Standards 2019 Video

Updated
24 January 2023
Video,

A short video for aged care consumers, their families and representatives explaining the new Aged Care Quality Standards (Quality Standards) that began on 1 July 2019. Watch the video to see what the new Quality Standards mean in practice for you.

Note: This resource is not available for hard copy order.

Cover image What Consumers should know about the new Aged Care Quality Standards video

11 January 2023
Regulatory Bulletins,

This Regulatory Bulletin provides guidance on banning orders, the circumstances in which the Commission will make a banning order and the approach that will be taken when deciding whether or not to do so. It includes information on the consequences of breaching a banning order, variation and revocation of banning orders and publication of information on banning orders.

 

RB 2023–17 – Banning Orders – first page image

22 December 2022
Fact sheet,

The case studies for approved providers and their workers have been designed to inform and educate the workforce about the 8 elements of the Code of Conduct for Aged Care (the Code). A range of case studies provide examples both consistent and inconsistent with the Code.

 

 

First page of the Code of Conduct for Aged Care – case studies for workers and providers fact sheet

22 December 2022
Fact sheet,

The case studies for consumers have been designed to inform consumers and their families about the new Code of Conduct for Aged Care (the Code). The resource explores the 8 elements of the Code, listing some examples of expected behaviour for each element, as well as a case study example.

 

First page of the Code of Conduct for Aged Care – case studies for consumers fact sheet including an image of an elderly man with a carer

30 November 2022
Guides,

This resource is a guide to specific responsibilities for approved providers in relation to their governance arrangements.

Provider responsibilities relating to governance – Guidance for approved providers

22 November 2022
Fact sheet,

In this fact sheet, the Commission addresses the expectation that providers will have appropriate and robust workforce governance and management processes in place to ensure consumers have continuity of safe and quality care and services in anticipation of any external workforce pressures.

Workforce governance fact sheet

28 September 2022
Guides,

Download the guidance material for the Aged Care Quality Standards. It includes an introduction, guidance each of the 8 Quality Standards and a glossary.

This resource is not available to order.

Cover image Standards Guidance and Resources

16 September 2022
Tool,
Guides,

This goal planning document is a support tool for providers to plan how they will improve dining and consumer choice.

Goal planning document with an orange header and two tables with four columns and three rows

31 August 2022
Letters,

On Friday 26 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to approved providers regarding the SCHADS Award.

Icon_newsletter

29 August 2022
Poster,

This poster is a guide for aged care staff about how to get the dining experience right for residents.

 

Image of Getting the dining experience right poster

29 August 2022
Fact sheet,

This fact sheet outlines what you and your care team can do to make your dining experience enjoyable.

The dining experience includes the food and drinks provided, the service you receive and the atmosphere. A good dining experience improves your wellbeing and increases your quality of life.

Image of Enjoying dining consumer fact sheet

29 August 2022
Fact sheet,

This fact sheet outlines how residential aged care staff, including cooks, chefs, food service staff and care staff, can create an enjoyable dining experience to support residents to take pleasure in, and consume, their meals.

 

Image of Getting the dining experience right (staff) fact sheet

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