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Displaying 1 - 12 of 12 results

Resource Type
Media (Videos, CDs etc)

Under the Aged Care Quality Standards, the organisation’s governing body is accountable for the delivery of safe and quality care and services. This includes consideration of leadership, organisational culture, consumer engagement, organisation wide governance, risk management and clinical governance.

This webinar will help you to understand your regulatory and legislative obligations.

Accountabilities of governing bodies in aged care - thumbnail image

Resource Type
Fact sheets

Key documents and information to be available at commencement of performance assessment

Every performance assessment at a service’s premises begins with an entry meeting between the person in charge at the service and the Assessment Team. The Assessment Team will request certain key documents during the entry meeting at site audits, review audits and assessment contacts where performance against the Aged Care Quality Standards (Quality Standards) is being assessed.

Image of Info sheet for providers initial docs requested

Resource Type
Media (Videos, CDs etc)

A new educational video for service providers has been produced providing information about open disclosure for aged care providers. The resource is a collaboration between the Commission and online training services provider, Altura Learning.

Open disclosure video thumbnail picture

Resource Type
Fact sheets

These scenarios cover a range of examples to help providers understand issues around the use of physical and chemical restraint. They are intended to be illustrative only, and should not be relied upon as authority.

Providers should be mindful of their obligations under the Quality of Care Principles 2014, and pay careful attention to the legislative requirements underpinning the use of restraint when applying those obligations to real-life situations. Further information on provider obligations can be found in this document.

Front page of scenarios document

Resource Type
Media (Videos, CDs etc)

A short video for aged care consumers, their families and representatives, explaining what the Aged Care Quality Standards mean in practice.

The video has been translated in 25 languages including Arabic, Armenian, Cantonese, Dutch, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Please note: these videos are not available for download or hard copy order.

Screenshot of Arabic 'What do the Quality Standards mean for you' (consumer video)

Resource Type
Media (Videos, CDs etc)

Download the Commission's Aged Care Quality Standards imagery, including the Standards wheel and individual Standards icons. Includes terms of use.

High res New Quality Standards wheel

Resource Type
Media (Videos, CDs etc)

A short video for aged care consumers, their families and representatives explaining the new Aged Care Quality Standards (Quality Standards) that began on 1 July 2019. Watch the video to see what the new Quality Standards mean in practice for you.

Note: This resource is not available for hard copy order.

Cover image What Consumers should know about the new Aged Care Quality Standards video

Resource Type
Media (Videos, CDs etc)

A 30-minute Aged Care Quality Standards educational video for service providers produced in collaboration with Altura Learning.

This resource is not available to order.

Cover Image of Aged Care Quality Standards Educational Video

Resource Type
Fact sheets

A fact sheet outlining the key changes impacting providers under the new Commission Rules, relating to the Aged Care Quality Standards (Quality Standards).

Cover Image Transitional Arrangements Fact Sheet - Aged Care Quality Standards - Branded

Resource Type
Media (Videos, CDs etc)

A short video aimed at aged care providers to support them to prepare and take action to meet the new Aged Care Quality Standards.

This resource is not available to order.

Thumbnail_Preparing for the Aged Care Quality Standards 2019 Video

Resource Type
Fact sheets
Guides & Handbooks

This resource is part of our Q Assist educational program on the Aged Care Quality Standards for approved providers.

Cover Image Education QAssist Getting To Know The Standards For Aged Care Staff

Resource Type
Fact sheets

A fact sheet outlining the new Aged Care Quality Standards.

This resource is not available to order.

Cover Image Aged Care Quality Standards PDF