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Resource Library

Displaying 1 - 20 of 38 results

Resource Type
Brochures & Posters
Guides & Handbooks

To support the aged care sector during the COVID-19 pandemic, the Commission is developing a range of new storyboards that are designed to illustrate key behaviours and priority issues.

COVID-19 storyboards image

Resource Type
Fact sheets
Guides & Handbooks

Six steps for safe prescribing antipsychotics and benzodiazepines in residential aged care.

If you’re thinking of prescribing these medicines to manage the behaviours and psychological symptoms of dementia, follow these 6 steps.

Six steps for safe prescribing screenshot

Resource Type
Guides & Handbooks

What are psychotropic medications? 

Psychotropic medications are ‘any drug capable of affecting the mind, emotions and behaviour'

The three main classes of psychotropics prescribed are antidepressants, anxiolytic/hypnotics (mostly benzodiazepines to manage anxiety and insomnia) and antipsychotics. Other psychotropic classes include anticonvulsants and stimulants. 

Cover image of Psychotropic medications used in Australia information for aged care

Resource Type
Regulatory Bulletins

RB 2020-10 This Regulatory Bulletin covers the registration requirements and process for quality assessors, including information on why registration may be cancelled by the Commission.

Regulatory Bulletin 2020-10 cover image

Resource Type
Guides & Handbooks

An activity to raise awareness of the importance of identity culture and diversity

Design your care activity brochure - thumbnail image

Resource Type
Regulatory Bulletins

RB 2019-08 This Regulatory Bulletin outlines the requirements that must be met before and during the use of restraint. It outlines how the Commission will assess the use of restraint in the context of the Aged Care Quality Standards and the Quality of Care Principles 2014.

snapshot of the Regulatory Bulletin - restraint

Resource Type
Fact sheets

These scenarios cover a range of examples to help providers understand issues around the use of physical and chemical restraint. They are intended to be illustrative only, and should not be relied upon as authority.

Providers should be mindful of their obligations under the Quality of Care Principles 2014, and pay careful attention to the legislative requirements underpinning the use of restraint when applying those obligations to real-life situations. Further information on provider obligations can be found in this document.

Front page of scenarios document

Resource Type
Regulatory Bulletins

RB 2019-07 This Regulatory Bulletin outlines how an approved provider can apply for reconsideration of a regulatory decision. It details the Commission's process and responsibilities relating to its reconsideration of reviewable regulatory decisions under Part 7 of the Aged Care Quality and Safety Commission Rules 2018.

Cover image of regulatory bulletin 2019-7 reconsideration of regulatory decisions

Resource Type
Regulatory Bulletins

RB 2019-06 This Regulatory Bulletin outlines the principles and practices that form the Commission’s framework for making decisions relating to its regulatory functions. It outlines how the Commission will ensure high quality and consistent decision-making under the Aged Care Quality and Safety Commission Act 2018 and Aged Care Quality and Safety Commission Rules 2018.

cover image regulatory bulletin 2019-6 on regulatory decision making

Resource Type
Corporate publications

A document detailing the Commission’s approach to delivering regulatory functions under the Aged Care Quality and Safety Act 2018, in accordance with the Aged Care Quality and Safety Commission Rules 2018.

Regulatory strategy 2020

Resource Type
Regulatory Bulletins

RB 2019-05 This Regulatory Bulletin outlines the assessment methodology used by quality assessors when undertaking performance assessments under the Aged Care Quality Standards. It describes the Commission’s systematic approach to assessment of provider performance as a key element of its regulatory practice.

Cover image of the Commission's regulatory bulletin issue 2019-5

Resource Type
Guides & Handbooks

This booklet provides an evidence-based approach to complaint handling in a plain English, easy-to-understand format. It highlights the role of communication in effective complaint handling and the benefits of resolving complaints within a service.

Better Practice Guide to Complaint Handling in Aged Care Services front cover

Resource Type
Brochures & Posters
Guides & Handbooks

Open disclosure is the open discussion that an aged care provider has with people receiving aged care services when something goes wrong that has harmed or had the potential to cause harm to a person receiving aged care service. With more than 1.3 million people receiving care in Australia, this is a crucial activity for providers to support continuous improvement within their service.

cover image of open disclosure framework and guidance PDF

Resource Type
Forms
Guides & Handbooks

This self-assessment tool aims to help aged care service providers record how their use of chemical restraints is managed. It relates to consumers who are prescribed psychotropic medication(s) (particularly anti-psychotics and benzodiazepines), including for PRN (as needed) use.

Cover image of self-assessment tool for psychotropic medication use

Resource Type
Brochures & Posters

Download the English Aged Care Quality Standards Consumer Outcomes A2 Poster. This resource is not available to order.

Aged Care Quality Standards A2 Infographic Poster with Consumer Outcomes

Resource Type
Brochures & Posters

A downloadable chatterbox template to support aged care service providers and their consumers engage with the new Aged Care Quality Standards.

This resource is not available to order.

Downloadable Chatterbox template for the Aged Care Quality Standards

Resource Type
Forms

For more information see our Re-consideration and review of decisions page

 

 

application for reconsideration

Resource Type
Forms

For more information see our Re-accreditation of residential aged care services web page.

 

 

Cover image Application for re-accreditation V1.4

Resource Type
Forms
Guides & Handbooks

Includes Aged Care Quality Standards Self-Assessment Tool Template (available in word document and excel spreadsheet), as well as Guidance on Self-Assessment.

This resource is not available to order.

Cover Image of Aged Care Quality Standards Self-Assessment Tool