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Resource Type
Fact sheets

These scenarios cover a range of examples to help providers understand issues around the use of physical and chemical restraint. They are intended to be illustrative only, and should not be relied upon as authority.

Providers should be mindful of their obligations under the Quality of Care Principles 2014, and pay careful attention to the legislative requirements underpinning the use of restraint when applying those obligations to real-life situations. Further information on provider obligations can be found in this document.

Front page of scenarios document

Resource Type
Regulatory Bulletins

RB 2019-07 This Regulatory Bulletin outlines how an approved provider can apply for reconsideration of a regulatory decision. It details the Commission's process and responsibilities relating to its reconsideration of reviewable regulatory decisions under Part 7 of the Aged Care Quality and Safety Commission Rules 2018.

Cover image of regulatory bulletin 2019-7 reconsideration of regulatory decisions

Resource Type
Regulatory Bulletins

RB 2019-06 This Regulatory Bulletin outlines the principles and practices that form the Commission’s framework for making decisions relating to its regulatory functions. It outlines how the Commission will ensure high quality and consistent decision-making under the Aged Care Quality and Safety Commission Act 2018 and Aged Care Quality and Safety Commission Rules 2018.

cover image regulatory bulletin 2019-6 on regulatory decision making

Resource Type
Regulatory Bulletins

RB 2019-05 This Regulatory Bulletin outlines the assessment methodology used by quality assessors when undertaking performance assessments under the Aged Care Quality Standards. It describes the Commission’s systematic approach to assessment of provider performance as a key element of its regulatory practice.

Cover image of the Commission's regulatory bulletin issue 2019-5

Resource Type
Guides & Handbooks

This booklet provides an evidence-based approach to complaint handling in a plain English, easy-to-understand format. It highlights the role of communication in effective complaint handling and the benefits of resolving complaints within a service.

Better Practice Guide to Complaint Handling in Aged Care Services front cover

Resource Type
Brochures & Posters
Guides & Handbooks

Open disclosure is the open discussion that an aged care provider has with people receiving aged care services when something goes wrong that has harmed or had the potential to cause harm to a person receiving aged care service. With more than 1.3 million people receiving care in Australia, this is a crucial activity for providers to support continuous improvement within their service.

cover image of open disclosure framework and guidance PDF

Resource Type
Brochures & Posters

Download the English Aged Care Quality Standards Consumer Outcomes A2 Poster. This resource is not available to order.

Aged Care Quality Standards A2 Infographic Poster with Consumer Outcomes

Resource Type
Forms

For more information see our Re-accreditation of residential aged care services web page.

 

 

Cover image Application for re-accreditation V1.4

Resource Type
Forms
Guides & Handbooks

Includes Aged Care Quality Standards Self-Assessment Tool Template (available in word document and excel spreadsheet), as well as Guidance on Self-Assessment.

This resource is not available to order.

Cover Image of Aged Care Quality Standards Self-Assessment Tool

Resource Type
Fact sheets
Guides & Handbooks

This resource is part of our Q Assist educational program on the Aged Care Quality Standards for approved providers.

Cover Image Education QAssist Getting To Know The Standards For Aged Care Staff

Resource Type
Fact sheets

Transitional provisions allow the Commissioner to continue with regulatory activities that had started prior to commencement of the Rules. The Commissioner may make any arrangements as are necessary for the purposes of completing the activities. The Rules provide for processes commenced before 1 January 2019 to continue to be progressed as if the steps had been taken under the Rules. This includes applications for re-accreditation, quality reviews and monitoring processes.

transitional arrangements fact sheet image

Resource Type
Fact sheets

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

review audits key changes fact sheet image

Resource Type
Fact sheets

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

Request for specified information key changes fact sheet image

Resource Type
Fact sheets

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

quality review key changes fact sheet image

Resource Type
Fact sheets

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

The changes surrounding consent to access apply to every form of a visit to the premises of a service, whether for the purposes of re-accreditation, a quality review, a review audit or an assessment contact.

consent to access premises key changes fact sheet image

Resource Type
Fact sheets

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

A new meaning of Commonwealth-funded aged care service was included in the Aged Care Quality and Safety Commission Act 2018 (Commission Act) to more appropriately capture specific programs that are grant-based. This commenced on 1 January 2019.

Commonwealth Home Support Programme key changes fact sheet image

Resource Type
Fact sheets

Key changes to assessment contacts under the new Aged Care Quality and Safety Commission Act 2018 and Rules.

assessment contacts key changes fact sheet image

Resource Type
Fact sheets

Key changes to accreditation and re-accreditation under the new Aged Care Quality and Safety Commission Act 2018 and Rules.

cover image of accreditation and re-accreditation key changes fact sheet