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The Aged Care Quality and Safety Commission (the Commission) undertakes a range of regulatory activities to monitor compliance and mitigate risk to aged care consumers. The Commission has incorporated spot check monitoring of infection control practice into its usual regulatory activities. You can find more information about Infection control spot checks here

Should the Commission conduct an infection control spot check, they will use the Infection Control Monitoring Checklist

Guides,
ipc checklist thumbnail
Publication date
Last updated

Top tips for service providers managing complaints.

Fact sheet,
Top tips for service providers - resolving complaints (December 2023)
Publication date

A downloadable chatterbox template to support aged care service providers and their consumers engage with the new Aged Care Quality Standards.

This resource is not available to order.

chatterbox_web.pdf  (PDF  804.94 KB)
Brochure,
Downloadable Chatterbox template for the Aged Care Quality Standards
Publication date

This resource pack was sent to approved providers on 2nd January 2019. It contains helpful information on the Aged Care Quality and Safety Commission and the services we offer.

Brochure,
Fact sheet,
Cover Image_ACQSA Provider Pack
Publication date

An activity to raise awareness of the importance of identity culture and diversity

Guides,
Design your care activity brochure - thumbnail image
Publication date

Six steps for safe prescribing antipsychotics and benzodiazepines in residential aged care.

If you’re thinking of prescribing these medicines to manage the behaviours and psychological symptoms of dementia, follow these 6 steps.

Fact sheet,
Guides,
Six steps for safe prescribing screenshot
Publication date

This booklet aims to give guidance on how to:

  • create an effective, resolution focused complaints system in aged care services and how to enhance existing processes
  • maintain compliance with Standard 6
  • encourage a positive, blame-free culture around complaints handling in aged care services by fostering an understanding of the complaints process and how it affects the people involved, and setting out the essential elements for the effective management of complaints within a service including skills, procedures and policies.
Guides,
Better practice guide to complaints handling in aged care services front cover
Publication date

A 30-minute Aged Care Quality Standards educational video for service providers.

This resource is not available to order.

Video,
Cover Image of Aged Care Quality Standards Educational Video
Publication date

What are psychotropic medications? 

Psychotropic medications are ‘any drug capable of affecting the mind, emotions and behaviour'

The three main classes of psychotropics prescribed are antidepressants, anxiolytic/hypnotics (mostly benzodiazepines to manage anxiety and insomnia) and antipsychotics. Other psychotropic classes include anticonvulsants and stimulants. 

Guides,
Cover image of Psychotropic medications used in Australia information for aged care
Publication date

Serious Incident Response Scheme - Residential aged care provider readiness checklist

Residential aged care providers are encouraged to work through the Serious Incident Response Scheme (SIRS) readiness checklist.

SIRS Readiness checklist  (PDF  256.8 KB)
Fact sheet,
Guides,
Screenshot of SIRS Readiness Checklist document
Publication date

The Serious Incident Response Scheme (SIRS) is a new initiative to help prevent and reduce the risk of incidents of abuse and neglect in residential aged care services subsidised by the Australian Government. The SIRS requires residential services to have an effective incident management system or IMS.

An IMS is key to a provider’s ability to effectively identify, respond to, and mitigate the impact of an incident, and enables providers to analyse and identify risks and trends to inform preventative measures.

This fact sheet describes how incidents should be recorded in your IMS to meet your obligations under SIRS and provide safe care to your residents.

Fact sheet,
Recording incidents in an incident management system fact sheet page one image
Publication date

Top tips for consumers when making a complaint about aged care quality or services received.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Fact sheet,
Language resources,
Top tips for consumers front page
Publication date

To support the aged care sector during the COVID-19 pandemic, the Commission is developing a range of new storyboards that are designed to illustrate key behaviours and priority issues.

Brochure,
Guides,
COVID-19 storyboards image
Publication date

The Serious Incident Response Scheme (SIRS) launched on 1 April 2021. The Aged Care Quality and Safety Commission is helping the aged care sector to prepare for the introduction of the scheme with information and resources and is hosting a series of webinars about the scheme. This fifth webinar discussed quality aged care and the SIRS.

Webinar,
SIRS webinar #5 thumbnail image
Publication date

The Serious Incident Response Scheme (SIRS) launched on 1 April 2021. The Aged Care Quality and Safety Commission is helping the aged care sector to prepare for the introduction of the scheme with information and resources and is hosting a series of webinars about the scheme. This first webinar provides an introduction to SIRS and the importance of incident management systems.

Webinar,
Image of Aged care Commissioner Janet Anderson speaking at the The Serious Incident Response Scheme (SIRS) webinar #1 - 25 February 2021
Publication date

The Serious Incident Response Scheme (SIRS) launched on 1 April 2021. The Aged Care Quality and Safety Commission is helping the aged care sector to prepare for the introduction of the scheme with information and resources and is hosting a series of webinars about the scheme. This second webinar discussed the importance of an effective Incident Management System under the SIRS.

Webinar,
screenshot from the second Serious Incident Response Scheme webinar
Publication date

The Serious Incident Response Scheme (SIRS) launched on 1 April 2021. The Commission is helping the aged care sector to prepare for the introduction of the scheme with information and resources and is hosting a series of webinars about the scheme. This third webinar discussed reporting incidents to the Commission under the SIRS.

Webinar,
SIRS webinar #3 screen shot
Publication date

The Serious Incident Response Scheme (SIRS) launched on 1 April 2021. The Commission is helping the aged care sector to prepare for the introduction of the scheme with information and resources and is hosting a series of webinars about the scheme. This fourth webinar discussed the role of the Commission under the SIRS.

Webinar,
SIRS webinar #4 thumbnail image
Publication date

On Thursday 10 December 2020, the Aged Care Quality and Safety Commissioner Janet Anderson hosted a webinar on the recently released new outbreak management planning in aged care guide for aged care providers.

Webinar,
Image of Outbreak Management Planning in Aged Care webinar thumbnail
Publication date

On Thursday 6 August 2020, the Commission held a webinar for NSW/QLD-based providers of residential aged care services to share insights from the Commission’s work in monitoring and supporting services to prepare for and respond to an outbreak.

Webinar,
6 August webinar screengrab