Resource Library

A fact sheet that informs providers of their obligation to provide information about their operations to the Department of Health and Aged Care by the 31st of October each year.

Hand hygiene is about cleaning your hands. It is an important part of how you protect yourself from getting sick and it helps to keep you and the person you care for safe. Learn how to clean your hands with sanitiser through this short video.

This video introduces the provider governance obligations introduced on 1 December 2023.

This A3 poster can be used by aged care facilities during an outbreak. It explains the key things for partners in care to remember when visiting an aged care home during an outbreak.

This A4 resource explains the key things for partners in care to remember when visiting an aged care home during an outbreak.

You need to wear an appropriate mask in aged care homes to prevent the spread of germs including viruses that cause colds, flu and COVID-19. Learn how to put your P2 or N95 mask on and fit check in this short video.

Hand hygiene is about cleaning your hands. It is an important part of how you protect yourself from getting sick and it helps to keep you and the person you care for safe. Learn how to clean your hands with handwashing through this short video.

A fact sheet that informs key personnel of their obligation to report changes relating to a suitability matter to their employer within 14 days of a change occurring.

A quick reference A3 poster informing providers about their new provider governance responsibilities.

A fact sheet that introduces the responsibility for providers to notify the Commission within 14 days about changes that materially impact their suitability as an approved provider and of a change to their key personnel.

A fact sheet that introduces the responsibility for providers to consider the suitability of their key personnel at least every 12 months.

The Commission's goal planning document is a support tool for providers to plan to improve food, dining, nutrition and consumer choice.

A short video for aged care consumers, their families and representatives, explaining what the Aged Care Quality Standards mean in practice.

The video has been translated in 25 languages including Arabic, Armenian, Cantonese, Dutch, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Please note: these videos are not available for download or hard copy order.

A short video for aged care consumers, their families and representatives explaining the new Aged Care Quality Standards (Quality Standards) that began on 1 July 2019. Watch the video to see what the new Quality Standards mean in practice for you.

Note: This resource is not available for hard copy order.

The Code of Conduct for Aged Care – training PowerPoint is a presentation that trainers can download, customise and use to teach their workers about the Code of Conduct for Aged Care (the Code).

The training resource:

• offers an overview of the Code
• supports an exploration of the Code and its 8 elements
• is designed to support reflective discussions about the Code and how it applies in practice. 

Note:

This video introduces the provider governance obligations introduced on 1 December 2022

This video introduces the Code of Conduct for Aged Care (the Code) to aged care workers and approved aged care providers.

This video is to give consumers, their representatives and families an overview of the Code of Conduct in Aged Care. It describes the behaviour expected of aged care providers, their governing persons (e.g. board members and Chief Executive Officers) and aged care workers. It describes how providers and the people who provide your care must behave and treat you.
 

This video provides important information about sedative medications. It promotes quality and appropriate use of sedatives in residential aged care services in Australia, in particular antipsychotics and benzodiazepines. It also explains some of the impacts and side effects that should be considered when using these medications, and highlights the importance of informed consent.

This short animation video provides a helpful explanation of what dignity of risk is and a brief overview of what you should expect from your provider.