Resource Library

This video provides a helpful explanation about what open disclosure is and what aged care consumers can expect during the process.

This video explains what person-centred care means and how you can work with your provider to achieve it. 

This video explains the Charter of Aged Care Rights to consumers.

How to stay safe from COVID-19 video is available in 15 different languages. The video aims to help consumers understand the steps they can take to keep themselves safe during the current pandemic. 

In this short video, Aged Care Quality and Safety Commissioner Janet Anderson provides an overview for approved residential aged care providers of the Serious Incident Response Scheme (SIRS) which commenced on 1 April 2021.

A new educational video for service providers has been produced providing information about open disclosure for aged care providers. The resource is a collaboration between the Commission and online training services provider, Altura Learning.

This short video explains how to assist residential aged care providers to support their workers, care recipients, families and visitors to prevent, prepare for and manage outbreaks of COVID-19.

In this short video, we discuss incident management in residential aged care settings under the Serious Incident Response Scheme (SIRS) which commenced on 1 April 2021.

In this short video, we discuss reporting incidents under the Serious Incident Response Scheme (SIRS) which commenced on 1 April 2021.

In this short video, we provide an overview of the benefits of effective incident management in residential aged care settings under the Serious Incident Response Scheme (SIRS), which commenced on 1 April 2021.

A short video aimed at aged care providers to support them to prepare and take action to meet the new Aged Care Quality Standards.

This resource is not available to order.

Download the guidance material for the Aged Care Quality Standards. It includes an introduction, guidance each of the 8 Quality Standards and a glossary.

This resource is not available to order.

This poster is a guide for aged care staff about how to get the dining experience right for residents.

This fact sheet outlines how residential aged care staff, including cooks, chefs, food service staff and care staff, can create an enjoyable dining experience to support residents to take pleasure in, and consume, their meals.

This fact sheet outlines how providers can create an enjoyable dining experience for residents in aged care to support their consumption of meals, reduce risks of malnutrition and dehydration, and to meet the Aged Care Quality Standards.

This poster for aged care staff sets out the 8 facts you need to know about the residents you support to:

• ensure residents receive nutritious and appealing meals they can eat
• notice early warning signs of decreased appetite and/or weight loss
• act early to prevent malnutrition.

This poster is a guide for aged care staff about get to know residents so you can support them to have meaningful meal time experiences.

This fact sheet for residential aged care providers provides a list of tips to ensure residents in aged care services enjoy their mealtime experience.

Open disclosure is the open discussion that an aged care provider has with people receiving aged care services when something goes wrong that has harmed or had the potential to cause harm to a person receiving aged care service. With more than 1.3 million people receiving care in Australia, this is a crucial activity for providers to support continuous improvement within their service.

Information for consumers of aged care services, their families, carers and representatives about the Aged Care Quality and Safety Commission.
This resource is available in 25 different languages.