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Publication date

Between November and December 2020 the Commission audited a sample of approved providers across Australia to assess their understanding of their refunding obligations and the Liquidity Standard.

Report,
Cover of Prudential campaign report
Publication date

Open disclosure is the open discussion that an aged care provider has with people receiving aged care services when something goes wrong that has harmed or had the potential to cause harm to a person receiving aged care service. With more than 1.3 million people receiving care in Australia, this is a crucial activity for providers to support continuous improvement within their service.

ACQSC_Open_Disclosure.pdf  (PDF  874.11 KB)
Brochure,
Guides,
cover image of open disclosure framework and guidance PDF
Publication date

This fact sheet for residential aged care providers provides a list of tips to ensure residents in aged care services enjoy their mealtime experience.

 

Fact sheet,
Image of Dining in residential aged care - tips and tricks fact sheet
Publication date

This poster is a guide for aged care staff about get to know residents so you can support them to have meaningful meal time experiences.

 

Poster,
Image of Know, support, act poster
Publication date

This poster for aged care staff sets out the 8 facts you need to know about the residents you support to:

  • ensure residents receive nutritious and appealing meals they can eat
  • notice early warning signs of decreased appetite and/or weight loss
  • act early to prevent malnutrition.

 

Poster,
Image of 8 facts about each resident fact sheet
Publication date

This fact sheet outlines how providers can create an enjoyable dining experience for residents in aged care to support their consumption of meals, reduce risks of malnutrition and dehydration, and to meet the Aged Care Quality Standards.

 

Fact sheet,
Image of Getting the dining experience right (provider) fact sheet
Publication date

This fact sheet outlines how residential aged care staff, including cooks, chefs, food service staff and care staff, can create an enjoyable dining experience to support residents to take pleasure in, and consume, their meals.

 

Fact sheet,
Image of Getting the dining experience right (staff) fact sheet
Publication date

This poster is a guide for aged care staff about how to get the dining experience right for residents.

 

Poster,
Image of Getting the dining experience right poster
Publication date

In this short video, we provide an overview of the benefits of effective incident management in residential aged care settings under the Serious Incident Response Scheme (SIRS), which commenced on 1 April 2021.

Video,
Benefits of effective incident management video thumbnail
Publication date

In this short video, we discuss incident management in residential aged care settings under the Serious Incident Response Scheme (SIRS) which commenced on 1 April 2021.

Video,
Incident management under the SIRS video thumbnail
Publication date

A new educational video for service providers has been produced providing information about open disclosure for aged care providers. The resource is a collaboration between the Commission and online training services provider, Altura Learning.

Video,
Open disclosure video thumbnail picture
Publication date

This short animation video provides a helpful explanation of what dignity of risk is and a brief overview of what you should expect from your provider.

Video,
2 ladies talking with empty chat bubbles on a light orange background
Publication date

This video provides important information about sedative medications. It promotes quality and appropriate use of sedatives in residential aged care services in Australia, in particular antipsychotics and benzodiazepines. It also explains some of the impacts and side effects that should be considered when using these medications, and highlights the importance of informed consent.

Video,
A young woman and an elderly woman sitting at a table and smiling
Publication date

This video introduces the provider governance obligations introduced on 1 December 2022

Video,
Screenshot with the words "Aged care reforms" in big letters. From Provider governance - provider responsibilities 1 December 2022 video
Publication date

A short video for aged care consumers, their families and representatives, explaining what the Aged Care Quality Standards mean in practice.

The video has been translated in 25 languages including Arabic, Armenian, Cantonese, Dutch, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Please note: these videos are not available for download or hard copy order.

Video,
Publication date

The Commission's goal planning document is a support tool for providers to plan to improve food, dining, nutrition and consumer choice.

 

Goal planning tool  (PDF  899.52 KB)
Tool,
Guides,
Goal planning document with an orange header and two tables with four columns and three rows
Publication date

This A3 poster can be used by aged care facilities during an outbreak. It explains the key things for partners in care to remember when visiting an aged care home during an outbreak.

 

Poster,
thumbnail visiting aged care home during outbreak
Publication date

This A4 resource explains the key things for partners in care to remember when visiting an aged care home during an outbreak.

Guides,
thumbnail visiting aged care home during outbreak
Publication date

A fact sheet that informs key personnel of their obligation to report changes relating to a suitability matter to their employer within 14 days of a change occurring.

 

Fact sheet,
Thumbnail image reporting changes to changes to suitability
Publication date

A quick reference A3 poster informing providers about their new provider governance responsibilities.

Poster,
Provider Governance quick reference poster