You, your friends and family have a right to know how your residential aged care service is responding to the COVID-19 pandemic. We have developed some common questions that you can ask your service provider during this time.
The World Health Organisation has declared the coronavirus is a pandemic.
The Department of Health has prepared factsheets, including for aged care staff, residents and families to assist in control of the spread of novel coronavirus (COVID19). It is strongly recommended that you read these factsheets and revisit them every day or two because they will be updated as new information becomes available.
RB 2019-07 This Regulatory Bulletin outlines how an approved provider can apply for reconsideration of a regulatory decision. It details the Commission's process and responsibilities relating to its reconsideration of reviewable regulatory decisions under Part 7 of the Aged Care Quality and Safety Commission Rules 2018.