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Updated
27 September 2022
Letters,

On Wednesday 31 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to consumers regarding the national aged care reforms. 

Icon_newsletter

16 September 2022
Tool,
Guides,

This goal planning document is a support tool for providers to plan how they will improve dining and consumer choice.

Goal planning document with an orange header and two tables with four columns and three rows

14 September 2022
Letters,

On Wednesday 31 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to approved providers regarding the national aged care reforms. 

Icon_newsletter

31 August 2022
Letters,

On Friday 26 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to approved providers regarding the SCHADS Award.

Icon_newsletter

29 August 2022
Poster,

This poster is a guide for aged care staff about how to get the dining experience right for residents.

 

Image of Getting the dining experience right poster

29 August 2022
Fact sheet,

This food and dining preference sheet is to be completed by aged care residents, with assistance from staff, family, carer, or allied health, where required or requested.

 

Image of Food and dining preferences fact sheet

29 August 2022
Fact sheet,

This fact sheet outlines what you and your care team can do to make your dining experience enjoyable.

The dining experience includes the food and drinks provided, the service you receive and the atmosphere. A good dining experience improves your wellbeing and increases your quality of life.

Image of Enjoying dining consumer fact sheet

29 August 2022
Fact sheet,

This fact sheet outlines how residential aged care staff, including cooks, chefs, food service staff and care staff, can create an enjoyable dining experience to support residents to take pleasure in, and consume, their meals.

 

Image of Getting the dining experience right (staff) fact sheet

29 August 2022
Fact sheet,

This fact sheet outlines how providers can create an enjoyable dining experience for residents in aged care to support their consumption of meals, reduce risks of malnutrition and dehydration, and to meet the Aged Care Quality Standards.

 

Image of Getting the dining experience right (provider) fact sheet

29 August 2022
Poster,

This poster for aged care staff sets out the 8 facts you need to know about the residents you support to:

  • ensure residents receive nutritious and appealing meals they can eat
  • notice early warning signs of decreased appetite and/or weight loss
  • act early to prevent malnutrition.

 

Image of 8 facts about each resident fact sheet

29 August 2022
Poster,

This poster is a guide for aged care staff about get to know residents so you can support them to have meaningful meal time experiences.

 

Image of Know, support, act poster

29 August 2022
Fact sheet,

This fact sheet for residential aged care providers provides a list of tips to ensure residents in aged care services enjoy their mealtime experience.

 

Image of Dining in residential aged care - tips and tricks fact sheet

29 August 2022
Poster,

This poster is a guide for aged care residents about what you should expect from your provider and dining team for an enjoyable meal and dining experience.

 

Image of Your dining experience poster

16 June 2022
Brochure,
Guides,

Open disclosure is the open discussion that an aged care provider has with people receiving aged care services when something goes wrong that has harmed or had the potential to cause harm to a person receiving aged care service. With more than 1.3 million people receiving care in Australia, this is a crucial activity for providers to support continuous improvement within their service.

cover image of open disclosure framework and guidance PDF

10 June 2022
Fact sheet,

The resources on this page provide information on supporting partnerships in care safely while COVID-19 remains an ongoing risk. It will assist aged care providers work with partners in care and establish new partnerships.

Image of Partnerships in care Supporting older people’s wellbeing in residential care thumbnail

24 February 2022
Report,

Between November and December 2020 the Commission audited a sample of approved providers across Australia to assess their understanding of their refunding obligations and the Liquidity Standard.

Cover of Prudential campaign report

28 January 2022
Forms,
Guides,

This provider template is for recording information for consumers receiving psychotropic medications.

Cover image for Psychotropic medications self-assessment tool

28 January 2022
Fact sheet,
Guides,

This provider frequently asked questions responds to questions to the Commission about use of the psychotropic self-assessment tool in residential aged care services.

Cover of Psychotropic self-assessment tool – frequently asked questions

24 January 2022
Regulatory Bulletins,

RB 2021-15 This Regulatory Bulletin outlines the requirements for providers to have continuous improvement systems and processes that assess, monitor, and improve the quality and safety of care and services.

For more information, visit the Regulatory Bulletin page

Cover image - RB 2021-14 Change in service ownership

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