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Publication date

A new educational video for service providers has been produced providing information about open disclosure for aged care providers. The resource is a collaboration between the Commission and online training services provider, Altura Learning.

Video,
Open disclosure video thumbnail picture
Publication date

How to create an environment with strong infection prevention and control practices while continuing to provide a positive experience for people with cognitive decline and dementia.

Guides,
IPC dementia coverpage
Publication date

The Aged Care Quality and Safety Commission (the Commission) undertakes a range of regulatory activities to monitor compliance and mitigate risk to aged care consumers. The Commission has incorporated spot check monitoring of infection control practice into its usual regulatory activities. You can find more information about Infection control spot checks here

Should the Commission conduct an infection control spot check, they will use the Infection Control Monitoring Checklist

Guides,
ipc checklist thumbnail
Publication date

A practical guide developed by the Working Group on Influenza Outbreaks in Residential Care Facilities on behalf of the Communicable Diseases Network of Australia. The purpose of the document is to assist residential care services and carers by providing best practice information for the prevention and management of influenza outbreaks in residential care facilities.

rcf_guidelines.pdf  (PDF  2.25 MB)
Guides,
Cover image Guidelines for the Prevention, Control and Public Health Management of Influenza Outbreaks in Residential Care Facilities in Australia
Publication date

The rights of Consumers are protected by a Charter of Aged Care Rights.

This resource is not available to order on the Commission's website.

Brochure,
Charter of Aged Care Rights 2019 POSTER
Publication date

To assist aged care providers, the Commission has identified some of the very useful information and resources produced by Commonwealth and State Departments of Health.

Fact sheet,
Elderly woman sneezing
Publication date

On Monday 20 December 2021, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to providers inviting them to register their interest with the new Governing for Reform in Aged Care program.

Letters,
Thumbnail
Publication date

This provider frequently asked questions responds to questions to the Commission about use of the psychotropic self-assessment tool in residential aged care services.

Fact sheet,
Guides,
Cover of Psychotropic self-assessment tool – frequently asked questions
Publication date

Between November and December 2020 the Commission audited a sample of approved providers across Australia to assess their understanding of their refunding obligations and the Liquidity Standard.

Report,
Cover of Prudential campaign report
Publication date

Open disclosure is the open discussion that an aged care provider has with people receiving aged care services when something goes wrong that has harmed or had the potential to cause harm to a person receiving aged care service. With more than 1.3 million people receiving care in Australia, this is a crucial activity for providers to support continuous improvement within their service.

ACQSC_Open_Disclosure.pdf  (PDF  874.11 KB)
Brochure,
Guides,
cover image of open disclosure framework and guidance PDF
Publication date

This poster is a guide for aged care residents about what you should expect from your provider and dining team for an enjoyable meal and dining experience.

 

Poster,
Image of Your dining experience fact sheet
Publication date

This fact sheet for residential aged care providers provides a list of tips to ensure residents in aged care services enjoy their mealtime experience.

 

Fact sheet,
Image of Dining in residential aged care - tips and tricks fact sheet
Publication date

This poster is a guide for aged care staff about get to know residents so you can support them to have meaningful meal time experiences.

 

Poster,
Image of Know, support, act poster
Publication date

This poster for aged care staff sets out the 8 facts you need to know about the residents you support to:

  • ensure residents receive nutritious and appealing meals they can eat
  • notice early warning signs of decreased appetite and/or weight loss
  • act early to prevent malnutrition.

 

Poster,
Image of 8 facts about each resident fact sheet
Publication date

This fact sheet outlines how providers can create an enjoyable dining experience for residents in aged care to support their consumption of meals, reduce risks of malnutrition and dehydration, and to meet the Aged Care Quality Standards.

 

Fact sheet,
Image of Getting the dining experience right (provider) fact sheet
Publication date

This fact sheet outlines how residential aged care staff, including cooks, chefs, food service staff and care staff, can create an enjoyable dining experience to support residents to take pleasure in, and consume, their meals.

 

Fact sheet,
Image of Getting the dining experience right (staff) fact sheet
Publication date

This poster is a guide for aged care staff about how to get the dining experience right for residents.

 

Poster,
Image of Getting the dining experience right poster
Publication date

On Friday 26 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to approved providers regarding the SCHADS Award.

Letters,
Icon_newsletter
Publication date

On Wednesday 31 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to approved providers regarding the national aged care reforms. 

Letters,
Icon_newsletter