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Resource Library

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19 August 2022

Under section 9-1 of the Aged Care Act 1997 approved providers are required to notify the Aged Care Quality and Safety Commissioner of any change of circumstance that materially affects their suitability to be a provider of aged care. 

10 June 2022
Fact sheet,

The resources on this page provide information on supporting partnerships in care safely while COVID-19 remains an ongoing risk. It will assist aged care providers work with partners in care and establish new partnerships.

Image of Partnerships in care Supporting older people’s wellbeing in residential care thumbnail

9 March 2022
Regulatory Bulletins,

RB 2020-09 This Regulatory Bulletin covers the Commission’s processes and responsibilities in relation to assessment contacts with accredited services, previously accredited services and home services.

Cover Image Regulatory Bulletin PDF

13 January 2022
Fact sheet,

The Notice of collection provides information on how we may collect, use and disclose personal information, for the purpose of our legislative functions. It is available in 24 languages.

First page of Notice of collection

7 January 2022

This report describes the key themes and findings from online surveys of aged care consumers and aged care providers, regarding best practice models for engagement between consumers and providers.

Consumer engagement in aged care - Survey report cover pic

7 January 2022

This literature review examines published peer-reviewed articles and a broader set of literature to gain an understanding of existing models of co-design that have been successfully applied in a range of sectors both in Australia and internationally, which could be applied in the Australian aged care sector.

To inform this piece of work, we have undertaken a literature review of co-design and consumer engagement.

Consumer engagement in aged care - Literature review cover pic

7 January 2022

This resource was designed to support aged care providers to partner and engage with consumers to drive the delivery of consumer-centred care.

Working with aged care consumers cover pic

22 November 2021
Fact sheet,

The World Health Organisation has declared the coronavirus is a pandemic. The Department of Health has prepared fact sheets, including for aged care staff, residents and families to assist in control of the spread of COVID19. It is strongly recommended that you read these fact sheets and revisit them every day or two because they will be updated as new information becomes available.

28 October 2021

The Commissioner wrote to approved providers on 7 December 2020 about visitor access in a COVID-normal world


24 August 2021

On Thursday 6 August 2020, the Commission held a webinar for NSW/QLD-based providers of residential aged care services to share insights from the Commission’s work in monitoring and supporting services to prepare for and respond to an outbreak.

6 August webinar screengrab

24 August 2021

On Thursday 10 December 2020, the Aged Care Quality and Safety Commissioner Janet Anderson hosted a webinar on the recently released new outbreak management planning in aged care guide for aged care providers.

Image of Outbreak Management Planning in Aged Care webinar thumbnail

5 August 2021
Corporate publications,

A document detailing the Commission’s approach to delivering regulatory functions under the Aged Care Quality and Safety Act 2018, in accordance with the Aged Care Quality and Safety Commission Rules 2018.

Regulatory strategy 2020

23 July 2021
Language resources,

The rights of consumers are protected by a Charter of Aged Care Rights. Download this helpful booklet for aged care service providers and their consumers.

This resource is not available to order on the Commission's website. Hard copies of the English version of the booklet are available at no cost from National Mailing and Marketing.

Charter of Aged Care Rights cover picture

23 July 2021
Fact sheet,

This fact sheet provides updated information for providers of aged care on effective infection prevention and control capability. This is critical to the safe, effective delivery of personal and clinical care in aged care. This is particularly the case during the coronavirus COVID-19 pandemic.

This fact sheet includes information on:
- What is the infection prevention and control (IPC) lead?
- What are the requirements of the IPC lead?
- Where can I find out more about the requirements and timing of implementation of the IPC lead(s)?
- Which approved providers need to appoint an IPC lead?

Image of Infection Prevention and Control Leads: Updates for providers thumbnail

16 July 2021

This storyboard and explainer are intended to be a conversation starter in your service about what constitutes restraint, its impact, and ways you can minimise its use.

Image of Minimising Restraint – Residential Aged Care Facilities storyboard icon

14 July 2021

Download the How to stay active and enjoy yourself during COVID-19 images for social media, email and web.

White text: How to stay active and enjoy yourself during COVID-19 on green background with three circles with icons for: figures stretching, a figure reading a book and laptop with figure on screen and music notes

14 July 2021

Download the Stay connected with the people you love during COVID-19 images for social media, email and web.

Cartoon of an envelope with text: Stay connected with the people you love during COVID-19 on a purple background

14 July 2021

Download the How to stay safe from COVID-19 images for social media, email and web.

How to stay safe from COVID-19 white text, blue background with four circles with icons: hand washing, two figures 1.5m apart, needle and elderly figure with glasses sneezing in elbow

12 July 2021
Fact sheet,

Children and their elderly relatives can still connect during COVID-19. Regular phone and video calls will help to maintain their connection as well as help prevent loneliness in aged care
residents due to the COVID-19 isolation.

Image – Connecting over the phone or video call

12 July 2021
Fact sheet,

You, your friends and family have a right to know how your residential aged care service is responding to the COVID-19 pandemic. We have developed some common questions that you can ask your service provider during this time.

Common questions for residential aged care services fact sheet

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